Yes! Car Ltd Reviews 

39
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Stay well away from this bunch of cowboys !! Put deposit down with promise they would purchase my more expensive bigger car and pay difference from car i wanted .Paperwork says non refundable deposit... See more

Rated 1 out of 5 stars

Purchased a Peugeot 2008 from this company on march 5th 2026 traded my car in all went smoothly 5 days after buying the car the management light came on took it back to yes car for the then manag... See more

Rated 1 out of 5 stars

Title: Avoid this dealer – unresolved faults, broken promises, and misleading trade‑in practices I purchased a Skoda Yeti from Yes Car / Caralto Ltd, and the experience has been shocking. T... See more

Rated 5 out of 5 stars

An amazing, friendly and professional service from start to finish. I bought a car remotely, part exchanging mine. I live a looooong way away - in the outer hebrides - so was unable to go in person, b... See more

Company details

  1. Car dealer

Written by the company

Used car dealership. Providing Quality used cars for competitive prices.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

39 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(39)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Enquired about a car that I was…

Enquired about a car that I was thinking of purchasing but needed to know a few details of the car on their web site. It said that I could ask questions about the car which I did. I spoke to someone online and she said that they'd get back to me. Well, this hasn't happened so it would appear that this company didn't like my questions... or answers to their questions but it would be courteous to send an email at least to tell me.

26 February 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, no pushy salesman! Tom was brilliant start to finish, explained everything I needed to know about finance and warranty to me! Would 100% recommend to anyone who is looking for a quality second hand car!

17 December 2021
Unprompted review
Rated 1 out of 5 stars

Extremely unprofessional service

Extremely unprofessional service , only Alex had anything about him , back street garage back street service promised my deposit back which I was told was refundable , however they had decided not to refund it as they had done the cambelt on request, sorry it's in the service schedule at that mileage age to be done ...if the cars ain't prepped right walk away totally unprofessional...

14 September 2021
Unprompted review
Yes! Car Ltd logo

Reply from Yes! Car Ltd

Hi Robert,

I believe you have the wrong dealership as we have no body here called Alex and are totally unaware of this scenario happening please double check where you purchased the vehicle from and remove review accordingly. We are Yes Car Ltd based in Loughborough and our postcode is LE11 5DF.

Kind Regards Tom

Rated 5 out of 5 stars

All round excellent

Found an advert online via Autotrader with YesCar!

Got in contact with Tom and he answered all my questions and allowed me to arrange a viewing for the vehicle.

Once there, he was friendly and welcoming and even offered me a free coffee on his brand new machine! He then gave me the keys and let me check the vehicle over in my own time, unlike other sellers who almost force the vehicle down your throat.

Took the vehicle out for a test drive and Tom was more than happy to accommodate my needs and questions.

I loved the car, bought it there and then and even managed to get it delivered to my address over 4 hours away a couple of days later.

Check out YesCar! yourself! You will not be disappointed!!

30 June 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant customer services

Brilliant customer services that define the old adage of “customer is always right “ Tom and YesCar team did not disappoint when I make enquiry about a car in their stock.

The support husby and myself received right from telephone contact to delivery of a purchase car was beyond what I expected from car dealership. Once again husby and I saying thank you , and using this platform to let would-be customers to about your “extra-miles “ polite services Yes Car Limited offering.

They gave us all the time we needed to test drive and answer all our weird questions with utmost politeness with first class product knowledge. I cannot stop without mentioning Yes Car delivery they offered me . That was perfect. Tom & Tom .👌🏿

I will come back again and again to enjoy your first class customer services anytime I need a change of car .I strongly recommend Yes!Car to everyone.
Thanks.

21 June 2021
Unprompted review
Rated 5 out of 5 stars

So happy we went to Yes! Car

So happy we went to Yes! Car to find a car. They had a really good selection of cars at great prices and the best thing is they are not pushy salesmen. Tom was really helpful and the sale was effortless and even sorted out the Tax on the car before we left.
Everywhere was clean and tidy. I would 100% recommend anyone to use this company.
Thanks again

28 May 2021
Unprompted review
Rated 1 out of 5 stars

Stay away from this company

Stay away from this company! Money grabbers! Only concerned about money and they’re selling cars to cash buyers which aren’t HPI. Financed a car from them and got told it has been sold when I called to collect it. Finance agreement was signed already and cleared. They sold a car already on finance to a cash buyer (which is illegal) because they couldn’t be bothered to wait for me to collect it. No proper communication from them at all, refusing to answer phones because they know they’re in the wrong! Only concerned about money and no concern for their customers.

18 May 2021
Unprompted review
Yes! Car Ltd logo

Reply from Yes! Car Ltd

Hi Savanna,

As explained earlier I am sorry you feel this way regarding this matter. However what you are saying is not correct as you never financed a car through ourselves but with an outsourced finance company CarFinance 24/7. They requested an invoice from us on 30th April,To which we responded and sent over all relevant documentation. We then never heard anything from them and after
Being on hold for numerous minutes & chasing 2-3 times also emailing with no response were told Wafad the person dealing with your application had left the business and someone would find out what is going on and get back to me. The next contact we had from anyone was yourself on the 17th May saying you were planning on collecting the vehicle on the 26th. Unfortunately as a business we cannot afford to hold onto vehicles for around a month which haven't been paid for or even reserved with a refundable holding deposit. This was the first contact we had ever had with yourself so we didn't have any contact details to get hold of you and as you had never contacted the business before and the lack of response from Car finance 24/7 we believed your circumstances had changed and you were no longer going ahead with the car. Your finance agreement would not of became active until you had collected the vehicle and we had received payment from Car Finance 24/7. The vehicle was sold on finance and would not of been paid out if was showing with an outstanding finance agreement on it so was fully HPI Clear. I am really sorry for the mix up as it is certainly not how we like to do business and I am more than happy to try and help source you a similar vehicle ? Kind Regards Tom @ Yes Car

Rated 5 out of 5 stars

Fantastic Service!

This is my first car purchase that was completely my decision, everyone tried to warn me not to do this online but I took a leap of faith and have been so happy with this decision. The service I have received from Tom from start to finish has been excellent, every single question has been answered and any issues I had he instantly resolved. Every single mad question has been answered with professionalism and expertise- I would recommend purchasing through this company that have made so many brilliant alterations to the sales process in order to be able to operate during a lockdown. The car was delivered in a timely fashion and the fact it has a 14-day money-back guarantee for any manufacturing defects really put your mind at ease. It makes me happy to see how well a company has adapted to the change in buying and selling cars, its a great lesson for their competitors.

24 February 2021
Unprompted review
Rated 5 out of 5 stars

Great experience all round

Great experience all round. Perfect level of detail provided, extra photos and videos also provided upon request to relieve any concerns we had. Quick responses to my numerous questions, numerous! Car we purchased is above and beyond our expectations, couldn’t be happier. Service was great and speedy. I’d 100% be using again and recommending to others.

14 November 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding service

What a refreshing change to come across two guys that aren’t pushy sales men, but genuine customer service people.
The car is great, full service history, honest guys making a living.
You can go here with confidence that you will be cared for and they will help you all the way.

29 January 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Always contactable through Whatsapp. Were quite happy to talk through everything with me and made it very easy. Would definitely recommend!

12 April 2019
Unprompted review
Rated 5 out of 5 stars

A* for yes! Car

Purchased a car from yes car a few weeks ago, And could not fault the service. Very friendly polite and thorough staff! Would defiantly recommend to anyone!

16 February 2019
Unprompted review
Rated 5 out of 5 stars

Great!!

Really good experience with Yes! Car, came to view the car no problems, went through all the options for purchase and then came back to collect and it was all ready and sparkling clean!! So so happy with my new car! Can’t thank these guys enough!

16 February 2019
Unprompted review

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