Yes Hearing Reviews 

I was nervous about purchasing from an online group that was without a brick and mortar store. But I read some good reviews about Yes Hearing and decided to take a chance. And I have been so glad that I did.

The salesman that contacted me (Carlos) was personal, friendly, and professional and explained how the company's processes worked. He suggested that Phonak Audeo hearing aids sounded like they would work best for me. I did some research on them and agreed with his assessment -- I called back and placed my order.

Shortly thereafter I got a text from the salesman confirming my purchase (and an email) and then I received a text from a tech (Leyla) who said she would be the go-to person for any questions I had through the process. She confirmed that I would be contacted by an audiologist within a few days to set up an appointment for the hearing aid test.

The audiologist (Scott) set up the appointment. He arrived right on time, conducted the tests and set up my hearing aids. He thoroughly explained the care and function of the hearing aids and the MyPhonak app. He also followed up with a face-time phone call two weeks later to see how.

I've had a few questions that I've texted Leyla and she has always responded quickly. She helped me purchase an additional charger (which arrived in timely fashion) and has answered small technical questions that have arisen in my use of the hearing aids.

The hearing aids themselves work perfectly (I've had them for over a month now) and the people that have assisted me in this entire process have been wonderfully helpful, polite, and timely. I recommend them highly and with no reservations!

Very poor customer service. Slow to respond. I paid them thousands of dollars in June, the sent the wrong size receiver end of July and now, beginning of September, they told me they don’t have the correct size. Very disappointing and frustrating.

I bought oticon hearing aids from Yes Hearing earlier this year. The original interactions were positive. 2 weeks ago my left hearing aid failed. It took about a week to get any response other than Sam the AI guy who is worthless. I had call 9 days ago and was told I needed new receiver which would be sent out immediately. 9 days later I get call telling me they havent sent out because paperwork not done right. So now I am looking at 3 weeks without hearing aids. Totally unacceptable.

I have been hesitant to get the upgraded hearing aids (mostly due to cost) Now that I went through the testing and fitting, I wish I had done it sooner. I really can't explain how much better I hear and what I have been not hearing. I highly recommend these hearing aids. Love them

Bradley was extremely compassionate and very prompt he answered questions and was very nice. Tina was exceptional as well, she was very patient just like Bradly. This company really lives up to what it claims. My hearing aids are a real game changer. They do very well in adjusting them when you want them to be. but i have had no problems with my hearing aides. I fully recommend this company to anyone who needs hearing aides.

The company took money out of my account last year to pay for hearing aids that did not work, were returned, the consultant took molds of my ears, never sent back hearing aids and my consultant has not been seen since. I am really really angry..... $2500 gone with no response after repeated !!!!! attempts to contact.

I purchased my hearing aids from Yes Hearing first part of the year I found them by accident on the internet. I call them they were very helpful and the same hearing aids were a lot cheaper than my doctor offered them to me. Once I received my hearing aids Yes Hearing set me up with a local doctor and they adjusted my hearing aids at no extra cost. They also have supplied me with tips and filters. I bought the tv adapter which is great the sound goes straight to hearing aids it’s perfect I can also walk around the house and listen to my television station. I totally recommend Yes Hearing you won’t be disappointed

When I first started my journey into getting my hearing aids, I ran into some obstacles within the process. However, this team stepped up to meet the challenge and worked through each issue until we had a successful outcome. When I need assistance, adjustments, or supplies @Leyla and @Dr. Victoria are there to help me out! Hearing loss is a challenge all by itself... But having a team to walk through it with you is a welcomed blessing! Yes hearing is the team you want on your side! D Brown, Virginia

I would like to recognize Leyla and Yes Hearing for their wonderful customer service. They go above and beyond!

Very smooth transaction with very good communication from sales to customer service follow up. Sharie Jackson gets things done, enough said!

The Yes Hearing did a great job on coordinating a under warranty repair needed to my Oticon hearing aid. Flawless communication and I had a brand-new replacement aid back in less than 5 days.

When I purchased the hearing aid a couple of years ago, I was worried about the service aspect. The repair was easy to handle via FedEx and probably would have been more of a hassle and taken longer if I had used local provider.

Follow-up is A+. Technology is easy to adapt to, and information is presented in clear, understandable, and kind communication. Love my Phonak aids!

I WOULD RATHER BE HARD OF HEARING THE REST OF MY LIFE THAN DO BUSSINES WITH YES HEARING
It all started with a nice salesman? taking my $4000 with a promise of hearing aids in your ears in 3 weeks on 11/28/22, bait and switch I’m afraid
You are then passed on to some kind of a coordinator, oh my god
To keep you interested in this pathetic company’s review, 3 weeks turn into 18 weeks ended in a money back cope out by their COO, who could not face the customer with all his problems with his staff, after all it is his problem that the inefficiency’s in staffing is all on him and his partner
Before the real review that you may find unbelievable, I have all email correspondence and voice mails to provide to anybody considering YES HEARING, for the proof of accuracy
First contact Dec 12/3/22 to schedule appointment for audiologist
Remember the 3 weeks turn around as promised
After multiple reschedule and no shows 12/19/23 audiologist arrived, and then never heard from them until I contacted them on 1/30/23 for an update on the status of my aides, I was then informed that they had lost the ear molds, they left me in limbo for 6 weeks, how long would it have been if I did not contact them
At this time, I tried to get out, insurance problems in doing so, regrettably tried again
So, I try to make appointments for the re do of molds, started attempts 2/2/23, once again multiple reschedules and another no show by audiologist, now 2/15/23, no audiologist, now about 12 weeks in
I now start asking to speak to upper management very reluctant to forward me at this point, are management is just not interested, 12 weeks in I do not even have good molds done yet, and this is when you realize how many lies are told about personal care and taking control of your case , you think you are in the hands of a supervisor at this point supervisor number two I might add, until what you are being told for all the screw ups and excuses for their incompetence, you then get voice mails from there under lings completely blowing up whatever the two supervisors have been saying
At this point I have had a significant monetary lose 4 days of work for no shows and bad appointments they did not even care one iota, offered $200 worth of goods, you can add $1000 to that.
At this point I attempt to start over 2/22/23, first appointment for audiologist 3/1/23 reschedule, second appointment, yes you guessed it, no show, unbelievable what a company
Supervisor number two just as bad as number one, promised personal care and pored it off to a under ling
After 18 weeks I get an email from the cowardly COO, REFUND after all this, he has not got the decency to face the customer, I had been asking for weeks to speak to him
If you would like to go through this kind of service, this is the company for you
This put me of online shopping for something this important, ended up at local store

I've been wearing hearing aids for over 5 years. These new Signa ones are great. I bearly wore my last ones. I wear these 12-14 hours a day. Great sound, battery life and titinus therapy.

Lee Larson provided the best customer service! OUTSTANDING!! Answered every question immediately and simply ...whether it was via phone, text or e-mail. Gave intelligent, informative answers... no sales pressure. He truly wanted us to be informed before we made any purchase and to know if we wanted to go with Yes Hearing. We are still deciding about which aid to purchase but if the rest of the staff is anything like Lee...we say "Yes"

I am an 80 year old middle aged woman who noticed some time ago that I had to turn the tv volume up when listening and had to ask people speaking to me to repeat themselves when we were having a conversation. Noticed that when attending Mass the homily and readings were jumbled words that I could not make out even though the sound system was in use. Sadly when my grandchild visited I had to ask her to repeat herself over and over again. She asked if I had ear trouble.... but happily I can now honestly say that I have changed all that thanks to Yes Hearing. Once I made decision that I needed a hearing aid I shopped around on the computer reading many articles on senior hearing loss etc. I also noticed how careful one has to be when reading all the articles and sales pitches given as to the cost of a device. I could go on and on as to the false info out there. My choice of a hearing aid and the care given to the customer and at a price that one does not have to take on another huge financial obligation was to purchase a device from Yes Hearing. Had my doubts at first that they were too good to be true but as I am using my device as they instructed and enjoying my life and the sermons in church I can testify that they say what they mean and mean what they say. Even the home service is tops and everyone involved with me including the people to whom I speak on the phone are cordial and helpful and mannerly which is a characteristic that seems to be going out of style these days. In closing I send out a big thank you to all @ Yes Hearing for doing a job well done.

Spoke to a Matthew April, 8 024 on first call set up an appointment for a consultant to show me different type of hearing aids . She arrived with a predetermined Behind the Ear Aid , the wire from aid was so short it sat on top of my ear .After several days of aid falling off my ear requested a ear mold be made and longer wires for my next appointment 10 days away .One day before appointment was told they no longer make ear molds and manufacture had not delivered wires. requested a refund . Contacted my CC company to let them know what was happening they told me Yes Hearing billed me for entire amount 1 week after initial contact Matthew told me I had 45 days from my first appointment to cancel the order for a full refund, Run away from Yes Hearing , they are not who they pretend to be

Just as represented in initial phone call. Being a former Beltone customer I was initially impressed by the audiologist who came to my home and did a much more professional and thorough testing of my hearing and explaining in detail the results. This was much appreciated and based on this she set up my new Oticon Intents to a result I never achieved with Beltone. She explained everything and demonstrated as necessary. The price was a major savings over Beltone and the product seems superior to Beltone's top-of-the-line being offered at double the price. Feel confident I can get excellent help in the future based on my audiologist experience.

Yes hearing is great. They truly care about my needs. Everyone at Yes has given me more time, more attention, and more respect than I have received in total from all the hearing clinics I've been to combined.

Yes Hearing does a profoundly professional job, and they do it all online and by telemedicine appointments. This helps keep their cost lower, which saves me money, but also allows them to provide much better and more personalized care for my hearing needs.

I couldn't be more pleased. After all, it is impossible to improve on perfection. And perfection is exactly what Yes Hearing has achieved in their customer care.

Went to Roses Hearing.com on 78 Faunce Corner Rd in North Dartmouth, MA. I saw Brad Hilston and John Zoumboulis. I was lready identified with a hearing loss and gave them the paperwork. They were: kind, patient; informative and well versed on their products. Rarely do I write a rave review but these gentleman are outstanding. Lathan from Yes Hearing, who connected me to Roses hearing was so reassuring and knowledgeable. It was also great to be able to budget the cost over two years thanks to CreditCare. Great job Yes.Hearing and Roses!