Yesim Reviews 

2,981
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 492 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love how simple it is to set up their eSIM on the application and immediately access stable internet while traveling abroad. People frequently mention that the customer support team is extremely helpful, professional, and fast at resolving any unexpected issues that might arise. Some reviewers were not happy with initial installation steps, noting they had to manually adjust configuration settings or deal with frustrating setup hurdles before getting started. Others also mentioned experiencing unexpected connection problems or finding that the mobile service simply did not work properly during their trips.

What people talk about most

User experience

Users describe positive interactions with user experience, frequently highlighting that the application is... See more

Service

Customers had positive experiences with service, noting steady and strong connection, fantastic support, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that online support teams are always... See more

Application

Customers consistently note positive experiences with application, highlighting that the platform is easy to... See more

Product

Consumers experience great satisfaction with the product, mentioning that it works everywhere, connects... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yesim is one of those rare eSIM services that actually makes traveling easier instead of more complicated. Setup is fast, activation is straightforward, and the internet just works — no airpor... See more

Company replied

Rated 5 out of 5 stars

I used Yesim based on positive reviews I'd seen here and some other platforms. I was a bit apprehensive, as I hadn't used an app like this before or e-sim for a limited amount of time. I was traveling... See more

Company replied

Rated 5 out of 5 stars

Yesim has become an essential app for my trips. I love being able to activate an eSIM before I even land and have internet access right away. The connection is reliable, the speed is great, and the pr... See more

Company replied

Rated 5 out of 5 stars

Easy to purchase, easy to install, easy to use and - most important - usable quick and everywhere. Using yesim for my travels abroad (Switzerland, Carribeans) for about a year now and will stick t... See more

Company replied


Company details

  1. Telecommunications service provider
  2. also in
  3. Internet provider

About Yesim

Written by the company

Yesim is a pioneering eSIM solution that enables seamless connectivity across the globe. Founded on June 1, 2019, Yesim has established itself as a leading provider of innovative mobile solutions. The main products include eSIMs with unlimited data in Europe, the United States, Turkey, Asia Pacific and 200+ total destinations. As an active company, Yesim is committed to staying at the forefront of technology, offering its smart eSIM app to connect users to the best cellular networks in over 200 countries worldwide. Whether you're a casual traveler, business professional, or adventure-seeker, Yesim is the perfect companion for staying connected on-the-go.

Key Highlights
  • Over 200 countries covered worldwide
  • Smart eSIM technology for reliable and efficient communication
  • User-friendly app for easy connection management
  • High-speed Internet access worldwide
  • Virtual numbers
  • Unlimited data plans and a wide range of regional solutions, including a special “Business Destinations” option
  • Secured connection and variety of top-up payment methods from bank transfers to crypto payments
  • No need for a plastic SIM card or an overpayment for roaming
  • 100% Money Back Guarantee

Contact Us

Headquarters
Yesim offices are located in Switzerland, the UAE, and Europe

Stay connected with Yesim and discover the freedom to roam without boundaries.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.3

All reviews

(2,981)

814 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

The customer service is absolutely impeccable, I bought the wrong allowances and they resolved it quickly and without any hassles. 100% recommend!

1 February 2026
Unprompted review
Yesim logo

Reply from Yesim

Our support team is available 24/7 to ensure you receive the best service at all times! Thank you!

Rated 5 out of 5 stars

Good eSIM app

Good eSIM app. The mobile service that i got was pretty neat, so no complaints there. Just that, I didn’t get the joining bonus amount for high they had promised. I communicated with them but to no avail so far.

30 January 2026
Yesim logo

Reply from Yesim

Thank you for your review! We're delighted to hear that you enjoyed using our app.

Rated 5 out of 5 stars

I do recommend this provider.

Got an unlimited coverage to travel in USA for 7 days and it worked fantastically.
I had an issue with the activation link and the customer service has been EXCELLENT.
There is an app that you can install for easy access to all tools.
Very reasonable price for a top performance. I do recommend this provider.

20 January 2026
Unprompted review
Yesim logo

Reply from Yesim

We strive to make our support the best for you! Thank you for noticing!

Rated 1 out of 5 stars

Non-functional service – no refund

I paid 42 EUR for a YESSIM eSIM that never worked at all. The eSIM could not be used despite following all activation instructions. No service was provided.

I requested a full refund, but so far the issue has not been resolved. Payment was successfully completed, but the service was completely non-functional.

Order ID: 76d3d4940df36248a51aedd6f798c7c43031
Payment ID: 20160010177197

Based on my experience, this service is unreliable. I do not recommend YESSIM.

22 January 2026
Unprompted review
Yesim logo

Reply from Yesim

We apologize for the inconvenience! We saw your support request, but after we responded the same day, you did not continue the conversation. Our support team is still awaiting your response so we can resolve your situation as efficiently as possible. Please return to the chat, and we'll either make sure everything works or issue a refund.

Rated 5 out of 5 stars

Easy to use

Easy to use, no problem in Costa-Rica

27 January 2026
Yesim logo

Reply from Yesim

Thank you! We'll continue to delight you with excellent service and ease of use!

Rated 3 out of 5 stars

Connection fails or slow at times

Connection fails or slow at times

26 January 2026
Yesim logo

Reply from Yesim

Thank you for your feedback! Our support team is available 24/7 and can help you configure your connection to ensure the highest and most stable speeds available from your local carrier. Please feel free to contact them directly in the app or at support@yesim.app.

Rated 1 out of 5 stars

€29 minimum activation charge for Pay&Fly ??? Never!…

After hearing being recommended from a friend who had used YESIM, I signed up for YESIM. I tried to buy Pay&Fly option and it demanded €29 to Activate.
My friend who recommended YESIM in 2025 could activate Pay&Fly for only €10.

I will NEVER pay €29 to “test” a service that I read had negative reviews about its roaming performance.

26 January 2026
Unprompted review
Yesim logo

Reply from Yesim

We're sorry you weren't happy with the prices, but we do have plans for half a euro for testing. With Pay & Fly, you don't pay for "activation"; you top up your balance with the amount you'll actually use—you won't have any lost gigabytes or unused data.

Pay & Fly is an option our users have been using for years, and it includes full coverage in over 170 countries worldwide. It's convenient to keep it as a backup SIM card, ensuring you'll have coverage virtually anywhere with just one eSIM.

A few negative reviews are an inevitable part of a product for a company with several million users, especially considering that sometimes these reviews are left by people who haven't used the product.

Rated 1 out of 5 stars

The esim i bought never worked

It logged on the operatori, put the roaming mode on, but no data at all. Money wasted

26 January 2026
Yesim logo

Reply from Yesim

Sorry to hear about your experience! If you have any problems activating your eSIM, please feel free to contact our support team directly in the app or at support@yesim.app. They respond within a few minutes and will help you set up your connection at any time.

Rated 1 out of 5 stars

Inconsistent Policy Application - Disappointed

I’ve been a Yesim customer and had both positive and negative experiences.
Previously, the support team was helpful and converted my unused data to Ycoins, which I appreciated. However, when I requested the same service for my remaining 6GB of data from my Iraq eSIM plan (expiring Feb 2026), they refused - despite having done this exact conversion for me before.

The inconsistency in applying their own policies is frustrating. If conversions are possible sometimes, they should be available consistently. Customer service should not depend on which representative responds.
I cannot recommend Yesim until they standardize their policies and treat all customers fairly.

25 January 2026
Unprompted review
Yesim logo

Reply from Yesim

We apologize for any disappointment caused! Please contact our senior manager at complaints@yesim.app and tell us more about your support situation! We'll do everything we can to resolve the situation as fairly as possible.

Rated 5 out of 5 stars

Very reliable

Very reliable, friendly staff for any queries

25 January 2026
Unprompted review
Yesim logo

Reply from Yesim

We strive to make our support the best for you! Thank you for noticing!

Rated 5 out of 5 stars

A perfect choice for our travel

The app was easy to download, and to install eSIM and use for our trip in South America

24 January 2026
Unprompted review
Yesim logo

Reply from Yesim

We're glad you like our service! We're truly committed to making connection more accessible and easier!

Rated 5 out of 5 stars

Great app with easy use

Great app with easy use! Super fast Support! 😍

24 January 2026
Unprompted review
Yesim logo

Reply from Yesim

Our support team is available 24/7 to ensure you receive the best service at all times! Thank you!

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