Yesoul Fitness Reviews 

690
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 521 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express high satisfaction with the quality of the products, noting they feel remarkably sturdy and well-constructed. Many consumers are delighted with the overall user experience, often praising the fantastic screen and good sound quality. However, some people mentioned issues with the delivery timeline, with warnings about potential waiting periods for shipment. A few other people also felt that customer support was unhelpful, detailing incidents where the company was unresponsive or demanded excessive troubleshooting from the user. Additionally, some buyers reported problems like receiving incorrect parts or experiencing product malfunctions right after use.

What people talk about most

Product

Consumers find the product to be positive, highlighting that the fitness equipment is sturdy, well-made, and... See more

Quality

Clients share positive opinions on quality, highlighting that the equipment feels sturdy, well-constructed,... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that the support team is exceptionally... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the bike is easy to assemble and... See more

Delivery service

Customers had ambiguous experiences with delivery_service. While some reviewers praised the exceptionally... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Aug 20 - Edit: While slow, it ended up taking over a month to get settled, I will say that Yesoul returned my money and did not try and get out of it. Their emails always take 1-2 days to respond,... See more

Company replied

Rated 4 out of 5 stars

Really affordable and great value for money. We found intallation videos especially for the treadmill to be not extremely helpful but the instruction manual that came with was much better and easy to... See more

Rated 5 out of 5 stars

I looked at a lot of bikes before purchasing this one, and I’ve not been dissapointed. The delivery was fast and efficient and the bike is sturdy and well made. The app has so many options, it’s brill... See more

Rated 5 out of 5 stars

I recently purchased a Yesoul recumbent bike as a replacement for a ten year old model that had served me well. This new bike is outfitted with a large screen for exercise programs or just connecting... See more


Company details

  1. Exercise Equipment Shop

Written by the company

At Yesoul Fitness, we're passionate about revolutionizing the way you approach health and fitness. By leveraging the latest technology, we offer a range of smart fitness equipment and interactive training solutions designed to make your workouts more efficient, engaging, and accessible. Our products seamlessly integrate with mobile applications to provide you with personalized fitness guidance, real-time feedback, and a diverse array of online classes that cater to different fitness levels and preferences. We believe in combining high-quality hardware with innovative software to create a holistic fitness experience that motivates you to lead a healthier lifestyle, regardless of where you're starting from. Whether you're a seasoned fitness enthusiast or just beginning your journey, we provide the tools and support you need to achieve your health and fitness goals. At Yesoul Fitness, we're more than just a brand; we're a community dedicated to helping you become the best version of yourself.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

690 reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(690)

599 reviews in the last 12 months

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Rated 5 out of 5 stars

GM1 plus bike.. 5 star

I purchased a GM1 plus bike which was delivered within days of ordering (uk), I initially had a couple of issues with the bike but the customer service was brilliant. They helped all throughout and typically replied within 1 day. I love the bike and would recommend to everyone.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Great value for money

We brought the yesoul exercise bike to help improve our overall fitness. Its great value for money compared to other other bikes on over by bigger companies. The screen is fantastic and the sound quality is good. The seat is a little uncomfortable for us, as we are both larger people and nee to riding but its not too much of an issue.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the G1M Plus Bike

I purchased the G1M Plus Bike. I am very satisfied with it. The world view mode provides an excellent distraction. I had to contact customer service because a control board went bad. After a few days of waiting they got in contact with me and stayed in contact until the part arrived. They constantly check in to make sure everything is going well. Glad I didn’t go with the more expensive competitor.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Yesoul was extremely responsive

Yesoul was extremely responsive. My husband ordered the wrong bike a d before it shipped we asked to switch it out for the right one. They did that and it came within 2 days! They also held true to their issuance of a refund since the bike i wanted was cheaper. The bike itself is amazing and was super easy to assemble. I recommend this product to anyone. Its nice to see a company value customers.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing spin bike - best I've had.

I have been spinning for years and have used many bikes and own a few. This bike is just great.
Firstly, it looks amazing - I got the white and grey.
Secondly, really easy to set up (much better than cheaper bikes)
Thirdly - its so quiet!
Finally - the acutal bike is brilliant. Great resistance, comfortable seat and handle bars and a great riding experience.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

G1M Plus bike

Tried the G1M Plus bike. Overall it's an extremely amazing quality bike. Just have a tad amount of shaking in main handle but overall it's an amazing bike and I absolutely loved it!!

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy purchase

My bike was easy to put together and the ride was smooth. Still working on setting up the membership as the class options are seemingly endless. I love that I get floor exercise workouts and the challenges are fun and motivating.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

The best exercise bike.

I love my exercise bike. The bike is built to a very high standard and easy to put together. The delivery was fast from purchasing the bike. The screen is very good and saves a lot of money compared to another exercise bike with almost the same functions. I also love the sound quality of the speakers. I would 100% Recommend this to anyone.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Support service

Had a Small issue with the screen on my Yesoul exercise bike but Yesoul Fitness Support took care of it greatly. The Yesoul bike is well worth it, it is a great bike, the sound is awesome and the screen looks amazing. Thank you Yesoul Fitness!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Yesoul GM1 Plus

I bought the Yesoul GM1 Plus , I just got it and the machine looks really great , the only thing is my model is different from the instruction video on YouTube so I was a little bit confused about the assembly process, but other than that I’m satisfied
Thanks

1 April 2026
Unprompted review
Rated 5 out of 5 stars

A legitimate company

Company delivered exactly whay was advertised. Even when 1 piece of equipment was out of stock, they stayed in contact via email on updates about my order. Shipping was less than a week. The 2 pieces of equipment I ordered (bike and rower) work just as advertised and are great.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Very Impressed

Very Impressed! I received the rower a few days back and I am in LOVE! The customer care is absolutely unmatched, the follow up is what got me, the YESOUL team bravo! I’ll be rowing myself into a healthy summer body, THANK YOU YESOUL!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Purchased Treadmill

I got the treadmill! Great product for the price. There were some delays but customer service helped me get updates and shipped quickly as soon as it was available.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Yesoul G1M Max bike

We ordered the Yesoul G1M Max bike and are very impressed with the quality. The customer service was also very good when we contacted them regarding the delivery.

27 March 2026
Unprompted review

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