I placed an order and paid on 18/05/2026. A week later I callled Northampton office, I was informed that the order couldn't be found. The person on the phone said 'I'll call you back. No return... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I placed an order and paid on 18/05/2026. A week later I callled Northampton office, I was informed that the order couldn't be found. The person on the phone said 'I'll call you back. No return... See more
Company replied
No problems , ordered online and delivered on time.
Company replied
Easy to order and pay online then pick up locally
Company replied
Great service so helpful
Company replied
Written by the company
Orbital Trade Park, Gladstone Road, NN5 7JT, Northampton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I placed an order and paid on 18/05/2026.
A week later I callled Northampton office, I was informed that the order couldn't be found. The person on the phone said 'I'll call you back. No return call.
The following day I got through tosomeone and after investigation they found the order and were awaiting parts to come in from another branch. Two days later, 29th May, I received my order.
For a company that rates itself on customer service I think there needs to be some serious reflection and staff training.

Reply from YESSS Electrical - Northampton

Reply from YESSS Electrical - Northampton

Reply from YESSS Electrical - Northampton

Reply from YESSS Electrical - Northampton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.