Yeticasino Reviews 

236
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the website and reported significant issues with the product, noting games rarely paid out, had dead spins, or lacked bonuses. The refund process was also a major point of contention, with customers struggling to receive winnings even after extensive documentation. However, some people experienced quick and efficient withdrawals. Conversely, many customers faced significant challenges with the verification process, often requiring extensive documentation or leading to account closures. Some reviewers also found customer support unhelpful.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant difficulties and delays in... See more

Website

Reviewers highlight negative aspects of the website, with many expressing strong dissatisfaction and advising... See more

Product

Reviewers express significant dissatisfaction with the product, particularly regarding game payouts and bonus... See more

Refund

Customers express significant dissatisfaction with the refund process, often encountering difficulties when... See more

Customer service

People report ambiguous experiences with customer service, with some finding it easy to contact and praising... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am thinking about self excluding and cant find a page to manually self exclude. Ive been looking for 30 mins now. So either you can only talk to a live chat to do it or it is very much hidden in t... See more

Rated 1 out of 5 stars

Absolutely trash box. All bonuses mostly empty. Got few what paid little money but 90% all dead absolutely. If you play more than 50p or 1£ you basically toasted in any way possible. Once give me my m... See more

Rated 1 out of 5 stars

!Complete scam! Will happily let you make deposits with fake bonus emails also, the withdrawal process is bizarre asking for photos of banks cards used etc. No other casino site has ever asked for... See more

Company replied

Rated 1 out of 5 stars

SCAM CASINO, quite happy to take deposits, but then when withdrawing is impossible. Never received my money. Even though jumping through all their hoops with verification. Completely untrustworthy,... See more


1.9

Poor

TrustScore 2 out of 5

236 reviews

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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 24 hours

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1.9

All reviews

(236)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have been trying to withdrawal my…

I have been trying to withdrawal my money back, at the first time the customer support said my bank didn’t allow my refund, and suggested me to use TRUSTLY, I followed their instruction and 2 days after, the customer support told me that I need to go through their verification process before I can get my own money back! That’s make me really angry because it has been 7 days I haven’t got my money back, they seem setting things to not allowing your money back, I am still dealing with them and I hope this matter will be solved asap, that’s my case for your reference…

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service.

Exceptional service.
I made a withdrawal yesterday,my account was under review today and same day withdrawal was processed and money was paid into my account 5hours later. What a wonderful experience. I was so worried after these bad reviews but this service was amazing and faster than other casinos
Zubai

17 May 2023
Unprompted review
Rated 1 out of 5 stars

THEY DON'T WANT TO PAY OUT. AVOID!

An on-line casino can only be judged by the speed it pays out the winnings. I must have opened this account 3 years ago...and then for any reason.. didn't go back. A couple of weeks ago, I returned and played various slots. Initially they paid out fine... but then 6 days ago... they stopped paying me. Took them 3 days to email me to tell them that they now need to verify my account. (WHY DO CASINOS WAIT TILL YOU'VE WON TO VERIFY YOU? HOW COME WHEN YOU LOSE...THEY DON'T CARE WHERE THE MONEY IS COMING FROM?) Anyway...The thing was... they needed a photo of the card on my account. Not the card I had been using in the last few weeks... but the card from 3 YEARS AGO. That was 2 debit cards ago. They needed a photo of the card. Amazingly... I found a picture...in an old sent email to another casino. Luckily, I never clear my sent email folder. I had covered the middle 8 numbers on the card for that casino, as this is what they told me I had to do FOR SECURITY REASONS. But not Yeti... Oh No... they wanted to see the first 6 digits, as well as the last 4. How the hell am I supposed to do this when the card was destroyed after the contactless part of the card stopped working. So, after a few emails back and forth, they decided that they needed to see a bank statement showing the bank account it was used on. It's the same account as now...not changed my account, just renewed the card. But that's not good enough. So...and very luckily, my bank holds on line statements going back that far...not much further I should add. So, i got a copy, blacked out all the transaction details, scanned it in and sent it. Oh no... They need to see a transaction showing the last 4 digits of the card from 3 years ago. So... I did this and sent it in... Good enough? Oh no... now they want to see a specific transaction relating to their casino on a certain date (Why didn't they just ask for this in the first place?). Amazingly, I was able to find the particular transaction...scanned it in... blacked out every other transaction apart from the one they needed to see. Was this good enough? Who knows... this was 2 days ago... no email to say that my account was now verified...nor any winnings paid to my bank. I've emailed their 'customer service' and asked for an update. Nothing back in return! NOTHING. Their customer service is non existent! Do they not want to pay out winnings? DO NOT TOUCH THESE PEOPLE, ESPECIALLY IF YOU HAVE HAD AN ACCOUNT FOR YEARS...ESPECIALLY IF THAT ACCOUNT HAS BEEN DORMANT. They'll want cards and statements going back years and years before they even consider paying you out. How can a card that no longer exists FROM 3 YEARS AGO have any bearing on transactions made using a new card? Totally useless. NEVER AGAIN.

11 May 2023
Unprompted review
Rated 1 out of 5 stars

Crap never ever straight companys keep…

Crap never ever straight companys keep trying to download,then I'm fully verified,paid me out £200 after 4 days still waiting now for another £200 ,and they wanted me to send proof of payment,and bank statements which I have still waiting now 5 days crap firm avoid

13 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, verified within an hour.
Had one or two questions to ask and the online chat was exceptional, her name was Freya I think.
I wasn’t able to withdraw via Apple Pay, could be to do with my bank and it was declined, so they suggested Trustly, which I’d never heard of, but was reassured on the online chat by this method.
I have just received my withdrawal this evening, the same day of withdrawing.
Honestly after reading the reviews on here, I was really getting worried over receiving the withdrawal, but zero problems at all!
Thank you

7 April 2023
Unprompted review
Rated 1 out of 5 stars

Pure garbage

Pure garbage , cheap cheating c@nts have the setting on lowest possible payout. Don't recommend this site for slots or live casino. Live casino best at Betway and Playtech Blackjack

2 April 2023
Unprompted review
Rated 1 out of 5 stars

Yeti-LOSEs

After a heck of a struggle and sending a ton of id your ac may get verified, but to no avail because they make excuses like technical errors or they don't accept mastercard, say to withdraw in bitcoin etc. They say withdrawals take up to 36HRS, they always fail and reject them. After one week i never got my withdrawal, i put in a withdrawal request x4 times, all rejected even though i had an available balance and fully verified member, they keep your deposits and winnings, a fake, rigged system, promises of prizes etc. Scam casino, contact no. at wepage is not in service, live chat is bots, generic email replies, is bots too. I say Avoid this casino like the plague, report them for malpractice, data protection breach and claim your despoists back via your bank on the grounds of scam/fraud.

20 February 2023
Unprompted review
Rated 1 out of 5 stars

Shocking site - scam

Shocking site. Scams you by keeping bonus even if it’s 1p in your account. So whenever you add cash you’re always playing with bonus so can never withdraw funds. Avoid this site.

25 February 2023
Unprompted review
Rated 1 out of 5 stars

I typed in my password wrong due to my…

I typed in my password wrong due to my keyboard being on caps, they refuse to allow me to use temporary validated police clearence certifide document as well as a photo of me holding my id. In South Africa home affairs is going a bit slow with id cards which i explained to them. They then followed on by telling me i have a gambiling addiction, guys i dont even play high volumes of money i play cause its entertainment for me. I would never recommend Yeti to anyone. There are plenty other online casinos go there instead. I have never felt so insulted in my entire life.

23 February 2023
Unprompted review
Rated 5 out of 5 stars

I have found this site good

I have found this site good, like all gambling you win and you loose but they have always completed prompt withdrawals. When asked for ID documents I uploaded these and my account was verified within 3 hours.
Customer service has been friendly and helpful too

17 February 2023
Unprompted review
Rated 1 out of 5 stars

Do not use this casino

Do not use this casino, I deposited money which I did not gamble with and decided to withdraw been over 1 month now and still haven’t received it. They have now banned my account, £500 down

10 November 2022
Unprompted review

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