I bought a locket from YNF and it came later than I thought and was watching the shipping daily but happy to find out it had been delivered. Even days after her birthday I had her open her gift. I was... See more
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Way since beyond this date Sept 1st 2025, I simply ordered an opal Pendant &,14 KY gold necklace for our anniversary & my wife's birthday ..YFN lost this Pendant & necklace to Amazon Atlanta & .. desp... See more
Company replied
If I could give zero stars I would. Because that's what I've received......ZERO nothing. I've repeatedly emailed this company and also resorted to messaging via Facebook and Instagram. Not one sing... See more
Company replied
Their jewellery for ashes, and I specifically mean design, pictures, appears to come from Aliexpress. Check for yourselves, use reverse image search. You can get most of their necklaces for anything b... See more
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Company details
Written by the company
Founded in 1998, Yafeini Co., Limited is a jewelry company designed to offer people personalized and custom-made jewels that convey their own feelings. Jewelry, we believe, is more than a shiny piece, but is about emotional engagement, beautiful memories, joyful moments. Life has meaning because of all the memories. We are here to help you beautifully keep them within a jewelry.
Contact info
UNIT2, 22/F., RICHMOND COMM. BLDG., 109 ARGYLE STREET, MONGKOK, KL, HK, 999077, HK, China
- +86 15356976182
- service@yfn.com
- yfn.com
Breach of guidelines
My custom tiny turned out beautiful
My custom tiny turned out beautiful! I would order again!
27 May 2025
Unprompted review
Still waiting on my order
I ordered 3 necklaces on the 2nd of March. My order was supposed to been delivered on the 7th of March. I received 2 necklaces on the 24th. Still waiting on the 3rd necklaces. Now the site is saying that it will be here on the 24th. We'll it's the 27th and it's still in New York. I live in Kentucky. So I'll probably get it in December lol. I will never order from them again 😒 🙄
27 March 2025
Unprompted review
Reply from YFN Jewelry
Dear Maria,
I sincerely apologize for the delay in shipping your order. Due to issues during the product manufacturing process, the shipment was initially postponed. Additionally, local logistics complications caused the package to remain in New York for an extended period. The local transportation efficiency likely contributed to this unexpected delay. I'm pleased to inform you that the latest tracking information shows your package has been successfully delivered. Should you encounter any issues upon receiving it, please don't hesitate to reach out to us.
We fully understand how frustrating this delay must have been for you. My colleague has already sent you an email to discuss how we can make this right. Thank you for your patience and understanding throughout this process.
Best regards,
Linda
I had a terrible experience with YFN…
I had a terrible experience with YFN and would never buy from them again. I accidentally placed an order using an old address and immediately contacted their customer service to correct it. Instead of acting quickly, they took several days to respond, only to tell me that the order had already been dispatched and there was “nothing they could do.” Their only advice was to contact Evri, but by the time I did, the package had already been delivered to the wrong address.
The lack of urgency and poor customer service resulted in me losing £70 with no resolution or compensation offered. A simple address update should have been possible if they had responded in a timely manner. The slow response time and unwillingness to help make it clear that YFN does not prioritize customer satisfaction. I’m extremely disappointed and would not recommend this company to anyone.
31 December 2024
Unprompted review
Order something for my kids for…
Order something for my kids for Valentine’s Day on Jan 24th, today is the 10th of February and it still hasn’t been shipped, emailed them last week was told it was shipping Friday, got another email today saying it’s only being shipped Wednesday now, I even paid for extra shipping to have it shipped by the 31st of January, totally scam website, nothing but excuses. I would not recommend this website.
24 January 2025
Unprompted review
Reply from YFN Jewelry
Hi Daniel,
We sincerely apologize for the inconvenience caused by the late delivery of your order and for any disappointment it may have caused Due to the recent holiday season, there has been an unexpected surge in orders, and we are working diligently to fulfill them in the order they were received, which unfortunately may have led to some delays.
We have sent you an email with additional information and options for compensation to make up for this inconvenience. Please feel free to reach out to us if you have any further questions or if there is anything else we can do to assist you. Thank you for your patience and understanding.
Wishing you a wonderful day ahead.
Best regards,
Linda
worst ever DO NOT ORDER FROM THIS…
worst ever DO NOT ORDER FROM THIS COMPANY! They do not respond to emails. item has been ordered over a mth ago and still shows that it has not shipped. Save time and aggravation buy from Amazon
26 January 2025
Unprompted review
Reply from YFN Jewelry
Hi Randy,
We sincerely apologize for the inconvenience caused by the late delivery of your order and for any disappointment it may have caused Due to the recent holiday season, there has been an unexpected surge in orders, and we are working diligently to fulfill them in the order they were received, which unfortunately may have led to some delays. And we are very sorry that we could not reply to you in time during the Chinese New Year holiday. We have found your email and solved your problem in time.
We have sent you an email with additional information and options for compensation to make up for this inconvenience. Please feel free to reach out to us if you have any further questions or if there is anything else we can do to assist you. Thank you for your patience and understanding.
Wishing you a wonderful day ahead.
Best regards,
Linda
Terrible quality and terrible customer service
Bought a $300 necklace that looked and felt like it was worth $3, returned it and still have yet to receive my refund.
9 January 2025
Unprompted review
Reply from YFN Jewelry
Dear Brandon,
We apologize for the delay in processing your refund due to the Spring Festival. We have provided you with the latest information about your return in the previous email. Please pay close attention to your email notification in a timely manner.
Thank you for your patience and understanding.
Best regards,
Linda
Using copyrighted photos for pieces they can't make
This company is using copyrighted images of my products with bits photoshopped out without permission - after contacting them they DID thankfully remove the images and blamed a 'marketing person' for the mistake, but it's clear they were advertising products they cannot even make as these pieces were unique designs handmade by myself. They asked me to remove this review after taking the products down, but I think it's important buyers know what sort of company they are shopping with. I wouldn't trust them to put my photos back up again in retaliation, but they won't be able to make them as advertised either way!
12 January 2025
Unprompted review
My partner ordered a necklace from YFN…
My partner ordered a necklace from YFN for my Christmas present. When it came he thought it was such poor quality he showed me before Christmas and I agreed. It has taken us nearly two months to get any sort of solution from the company, the repeatedly denied giving us a return address in order to send it back and we have sent about ten emails attempting to simply send the product back. When we finally got the return address it was such a hassle we just gave up. I would not recommend ever buying from this company.
29 November 2024
Unprompted review
Reply from YFN Jewelry
Hi Megan,
We sincerely apologize for our product not meeting your expectations. At YFN, we are committed to ensuring customer satisfaction, and we understand that not every item can perfectly suit everyone's taste due to individual preferences. We offer an unconditional return policy within 60 days of receipt if you are not satisfied with your purchase. Please feel free to contact our customer service team to arrange a return. If this solution does not work for you, we are more than willing to work together to find an appropriate resolution.
Thank you for your patience and understanding. We wish you a wonderful day.
Best regards,
Linda
Lockett
Could of been despatched quicker, but that said, fantastic item, with prompt responses, easy to deal with in all aspects of deal thanks
5 December 2024
Unprompted review
Late delivery 1 star
Late delivery 1 star, child without the gift on christmas day 1 star ,earrings are nice but smaller than expected so 4 so total 2 stars.
27 December 2024
Unprompted review
Reply from YFN Jewelry
Hi Vasile,
We sincerely apologize for the inconvenience caused by the late delivery of your order and for any disappointment it may have brought to your child on Christmas Day. We are pleased to hear that the earrings are beautiful, but we understand that the size might not have met your expectations.
Due to the recent Christmas, there has been a surge in orders. We have to produce them according to the order in which they were placed, which may have caused delays. We have sent you an email to see if there is anything else we can do to compensate you. If you have any questions, please feel free to contact us. Thank you for your patience and understanding.
Best Regard
Linda
COPYING IMAGES AND REVIEWS
You can reverse image search any item on this site and find it elsewhere where more genuine. The Rabbit Locket is available on Amazon, and if you check they even copied all the reviews from Amazon that were posted from 2021 and 2022 to their own website which has them dated at 2024.
Wouldn’t trust this company at all.
23 December 2024
Unprompted review
Reply from YFN Jewelry
Hi Dan Norwood,
We sincerely apologize for any misunderstanding. All our reviews come from genuine users. If you have any specific concerns or feedback regarding our product, please let us know. Unfortunately, we couldn't locate a corresponding purchase order under your name. We encourage you to reach out to our customer service team （Email service@yfn.com), and we will be more than willing to provide you with an appropriate solution.
Wishing you a wonderful day ahead.
Best regards,
Linda
They don't deliver on time.
They promise delivery date's they can't fulfil.
Plus the stuff comes from CHINA, so the quality if the products is what it is.
23 December 2024
Unprompted review
Reply from YFN Jewelry
Hi Gudantov,
We sincerely apologize for the inconvenience caused by the late delivery of your order and for any disappointment it may have caused on Christmas Day. Due to the recent holiday season, there has been an unexpected surge in orders, and we are working diligently to fulfill them in the order they were received, which unfortunately may have led to some delays.
We have sent you an email with additional information and options for compensation to make up for this inconvenience. Please feel free to reach out to us if you have any further questions or if there is anything else we can do to assist you. Thank you for your patience and understanding.
Wishing you a wonderful day ahead.
Best regards,
Linda
These people are liars
These people are liars.
1. They don’t disclose where they are and afterwards you find out they are in China.
2. They lie about the delivery date and time.
3. When you try to use their so called 24x7 support no one is there.
4. When you send an email inquiry you are told they are out of the office.
5. When they finally acknowledge your inquiry they pretend they need the order number even though you sent it before.
6. When they finally show your order has shipped they don’t provide a legitimate tracking number.
23 December 2024
Unprompted review
Terrible company fake diamonds ?
Bought some earrings through PayPal, then got email stating they are not even in production, so asked for refund as wouldn’t turn up for Christmas.
The earrings according to a jewellery shop pawn shop said judging by the image, they are fake diamonds as they are way to big for the price.
17 December 2024
Unprompted review
If I could rate this company a 0 I…
If I could rate this company a 0 I would, absolutely awful customer service can’t even get hold of anyone to speak to! I ordered an anklet last week for a Christmas present and paid £22.50 for delivery to make sure I had it by Christmas!! I’ve had no updates what so ever on my order and I highly doubt I’ll have it by Christmas! I am not a happy customer what so ever.
13 December 2024
Unprompted review
Perfect Gift for Loved Ones
I bought a necklace for my wife, and she absolutely loved it! The personalization service made it extra special. Easy to order and great delivery.
13 November 2024
Convenient shopping experience
Shopping at YFN was so easy and fast. The ring I ordered is gorgeous and just as described. Great website, quick delivery, and excellent customer service!
19 October 2024
Customized Name Necklace: The Perfect Gift!
The process of ordering a custom name necklace was so easy! It arrived quickly and looks beautiful. Highly recommend for a personalized gift!
2 November 2024
Unprompted review
Good quality but…
Product seems to be of good quality but everything else was not good. Shipping information wasn't updated and I waited almost a month for delivery. I emailed YFN and received poor support and inaccurate information. Overall, I wouldn't order from YFN. It's more trouble than it's worth.
2 October 2024
Unprompted review
Reply from YFN Jewelry
Hi Kyle,
I sincerely apologize for the inconvenience you experienced with your recent order. Due to a high volume of orders and the custom nature of your bracelet, the production process has been more complex and time-consuming than usual. We understand the importance of timely delivery, and I want to assure you that your order has been prioritized to expedite processing. I'm pleased to inform you that both packages have been successfully delivered.
I also apologize for the delay in our response due to the time difference. Our team is committed to responding promptly during our working hours. Additionally, we have taken steps to correct the inaccurate information on our website to prevent future issues.If you have any questions, please don't hesitate to reach out.
Wishing you a wonderful day.
Best regards,
Hailey
Shipped on the First Day
My 8K gold earrings were shipped the first day after payment; I received my package on the fourth day. Thank you, YFN.
8 October 2024
Unprompted review
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