Yorkshire Gas and Power Reviews 3,617

Excellent customer service. It was also refreshing that Natheer could answer my questions immediately and not have to keep me on hold or pass me on to another department.

Answered quickly, very good service, all questions answered and very polite and friendly person. We are a new customer and what an improvement from other utility companies. Would recommend YGP.

Lovely gentleman on the phone very helpful thankyou

Just renewed electric contract with YGP. The person we communicated with was Aimee Baldwin and can't express enough how helpful she was with immediate correspondence and answers to any queries. Thanks Aimee

Took out nearly double with no explaination. No reply to my 4 emails over 12 days, yet replied within 20 minutes of leaving a bad review yesterday.
I will be leaving a 1 star review until you sort this Yorkshire Gas - vile treatment of a small business. Never missed a payment and dont deserve this.
Usual bill £700/£800.
You have my customer number on yesterdays review and said you would contact me and now said the same. How come you reply straight away on here but not to my emails over 12 days?
Another review tomorrow until this is sorted.

I am posting another update as this situation remains unresolved.

My business was placed into a contract with Yorkshire Gas and Power through the broker On Utility. I formally disputed this contract after reviewing the call recordings that were provided as “evidence” that the agreement was obtained correctly.

What is extremely concerning is that the recordings actually show that the broker introduced himself to my receptionist as “Alex from British Gas Lite.” This is not disputed – Yorkshire Gas and Power have acknowledged this themselves in writing.

The call was transferred to me on that basis. I therefore began the conversation believing I was dealing with someone connected to my existing supplier. Throughout the calls there are also references to British Gas Lite and changes to rates, while the broker is simultaneously quoting prices for a completely different supplier.

This created obvious confusion regarding who the caller represented and what the purpose of the call actually was.

Despite this, Yorkshire Gas and Power continue to rely purely on the final recording where my wife agrees to the contract after I gave her authorisation to speak on my behalf. What is being ignored is the context in which that authorisation was given, which was during a rushed conversation while I was with a customer and under the impression I was dealing with my existing supplier.

The supplier’s position appears to be that as long as the correct company name was mentioned at some point during the calls, the contract is valid, regardless of how the call began or the confusion created.

I find this extremely disappointing. Rather than applying common sense and reviewing the fairness of the sales process as a whole, Yorkshire Gas and Power appear to be relying solely on the technical existence of a signed contract.

This situation has caused considerable stress and anxiety for me as a small business owner. I have now been told the contract will remain active and that exit fees of over £2,400 will apply if I wish to leave.

As a result, I will now be escalating this matter for independent review through the Energy Ombudsman.

Edit…. Linas response is misleading… YGp has accepted the broker said he was from British Gas lite but they are hiding behind the fact it was eventually signed. Completely misleading and people should beware.

Absolutely abysmal - avoid this supplier. Took 6 months of chasing them to enter the opening meter reads on their system, all while they were over-estimating our usage by 2-3x the actual usage and taking the DDs each month. We cancelled the DD as we couldn't afford to keep paying it being a micro business. When they eventually entered the opening reads and re-billed based on actual usage, they charged huge fees for the cancelled DD.

Great customer service, clear, concise,professional and polite.

Call was helpful but left me still not really knowing what to do

Warning to Indvisuals and small Business owners - Avoid this Energy Supplier
My experience with this company has been absolutely unacceptable.

I signed a contract for gas and electricity at the beginning of February for my takeaway business. I was clearly told that my gas supply would start on the 18th of February. However, that date came and went and I still did not receive any gas supply at all.

Because of this issue, my shop has been closed and I am unable to operate my business.

Despite NOT receiving any gas supply, this company has already sent me invoices totalling around £450. When I contacted customer service to ask why I was being charged for a service I am not receiving, I was told by a very rude representative that the charges were “deposits and upfront payments” and that I would get them back at the end of the contract.

Let me be clear: I will not pay hundreds of pounds for energy that I have never received.

The same representative even called me again later trying to change the explanation, suddenly claiming the money was for “services”, yet she could not properly explain what services they were charging for while my business is still not receiving gas and remains closed.

Instead of solving the problem, they tried to pressure me into paying and warned that a third-party company might contact me.

This situation is completely unreasonable:
No gas supply
Business unable to operate
Invoices for hundreds of pounds anyway
Rude and aggressive customer service

I strongly advise other business owners to think very carefully before signing any contract with this company. My experience has been extremely frustrating and unprofessional.

Until I actually receive the gas supply promised in the contract, I will only pay for the energy I actually use and record through my meter readings.

I am posting this update as my complaint regarding the contract arranged via On Utility remains unresolved.
The very first words of the broker on the call to my receptionist were that he needed to speak to me and that he was from British Gas Lite. This created total confusion about who I was speaking to and is the root cause of why I authorised my wife to act on my behalf while I returned to a client. This critical misrepresentation has been ignored in all responses from both On Utility and Yorkshire Gas and Power.
On top of that, the broker repeatedly stated that the gas pricing would be lower than my existing supply — which was misleading, as it actually works out higher. On Utility provided the call recordings they claim demonstrate that the contract was agreed properly and is legally binding. In reality, the recordings only reinforce my complaint, showing I was under pressure and misled at the outset.
Despite raising these concerns before and during the transfer, the supply has now moved to YGP, billing is ongoing, and both YGP and On Utility continue to rely solely on the recordings, showing no human judgment, compassion, or common sense.
If Yorkshire Gas and Power do not intervene or override this situation, I will now escalate the matter to the Energy Ombudsman for independent review. Regardless of the outcome, the ethics and transparency of both YGP and On Utility in this process are highly questionable.
This entire situation has caused considerable stress and anxiety, affecting my wellbeing, and raises serious concerns about whether businesses can trust brokers and suppliers to act responsibly.

The Customer service provided by Gary Siritzky was fantastic - he was so helpful, he helped resolve about 5 different queries and nothing was too much trouble!

I have been trying since late January 2026 to get Yorkshire Gas and Power to correct a basic issue with our gas meter registration, and despite multiple emails the problem still appears unresolved.

Our gas meter is registered on the national database to a completely different address in London (Thame Valley Housing, Holborn House, Du Cane Road) rather than our actual premises in Durley, Southampton. Because of this, the smart meter installer used by Yorkshire Gas and Power, SMS plc, keeps contacting us to book an installation but cannot proceed because the meter is registered to the wrong address.

I first contacted Yorkshire Gas and Power about this on 30 January 2026 and provided exactly what they asked for, including a photo of the meter and serial number. I then chased again on 6 February and again on 2 March because the issue had still not been resolved.

The responses I receive often do not address the actual problem. Meanwhile SMS continue to contact us to arrange an installation that cannot be booked until this is fixed.

This is not a complicated request. I simply need Yorkshire Gas and Power to correct the meter address and confirm when it has been done. After several weeks of emails, it is extremely frustrating that this still appears to be unresolved.

Aimee Baldwin helped very well to upgrade the new contract.

Dreadful company. Not interested in helping you. Sent numerous emails but they are only interested in 'pay the bill' . Absolute farce. Having been billed for an entire year at a cost of £2500,02 for a two bedroomed domestic house settled last week (no choice after their constant bombardment of calls and emails) they are now wanting a further £275!!!! We now ended up with two bills, two separate MPAN numbers, two different addresses and despite contacting them back in September 2025 they still aren't cooperative in sorting it out. I would take the other bad reviews into consideration and do exactly what they suggest 'run for the hills!' Spare us a thought, we're stuck with them until a resolution is found!
It's a shame you have to come on here before anyone actually acknowledges you but here goes!

Very helpful and understanding

Great help as i had a scam person trying to set us up to pay. Luckily our bank picked up on it and after a very helpful member of your team all was sorted.
I was about to cancel my business joining you but felt confident to go forward.

Reasonably straight forward compared with similar.companies.

Good customer service

Run!

Give one star because i cannot give you none.

I have been mislead to sign a contract, first invoice it was £270 just the first day, I have called every day to make YGP aware of the misleading and that I couldn’t afford the first invoice…
Did they care? No! All they wanted me it is to set up a direct debit, have they done anything about the misleading? No
I have called every day asking for someone to contact me to help me sorting this out.. did they? No
But when i did not pay the invoice you will get angry/rude people calling you 3/4 times at day.
Worse customer service ever.

So Run! Do not sign a contract with them.