YI Technology Reviews 722

TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 277 reviews, most reviewers were let down by their experience overall. Many customers are highly dissatisfied with the product and the app, finding them to be riddled with excessive and intrusive advertisements that make the user experience frustrating and the cameras virtually unusable. People report that the constant ads interrupt critical functions like live viewing and motion alerts, making it impossible to monitor their homes effectively. This aggressive marketing strategy, often pushing for subscription services, has led many to consider their purchased cameras useless without paying extra. Reviewers also express significant frustration with changes to features, such as the removal of SD card support for recording and the introduction of time limits for live viewing, which were not in place when they initially bought the products. Some customers even report that the app's intrusive nature and the inability to bypass ads have led them to discard their cameras entirely.

What people talk about most

Product

Reviewers express strong dissatisfaction with the product, often describing the cameras as useless or garbage... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing frustration over forced... See more

Application

Customers had negative experiences with the app, primarily due to an overwhelming number of intrusive... See more

Marketing

Consumers find marketing to be negative, with many reporting that the app is now riddled with constant and... See more

User experience

Customers consistently express frustration and dissatisfaction with the user experience, primarily due to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Imagine trying to log into your home camera in an emergency only to be served 2 or 3 ads for trash mobile games. Yi technology / Kami Home believe that this is more important than being able to use th... See more

Rated 1 out of 5 stars

Total junk. The only reason this app exists is to push endless ads. So many ads that it makes the cameras you purchased because a subscription wasn’t required totally useless. Ads pop up every 10 s... See more

Rated 1 out of 5 stars

I purchased 8 of these over the years as they advertised use of SD cards for recording. Over the past few months they are now slamming ads & no longer support SD recording. Can no longer access thes... See more

Rated 1 out of 5 stars

This Company is a scam. -Cannot Review SDCard -Live view has been limited to 60 seconds without subscription. -Cameras AI never worked, not worth the money -Camera has unbelieve ADs th... See more


Company details

  1. Software company

Written by the company

YI is committed to using innovative technology to make everyday life safer, richer and more fun. With our passion hard work and commitment to combine the highest quality and value, millions of users from every corner of the world and all ages are feeling greater peace of mind, inspiration and connection with their families, friends and communities.


Contact info

1.1

Bad

TrustScore 1 out of 5

722 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I purchase my cameras several years ago…

I purchase my cameras several years ago worked ok now all the ads and now I have to purchase service to use them. I bought because I wanted to watch if my wife fell when she was outside. It is now the flustered
app I ever had, never was indicated that I had to purchase service. I was telling everyone about how great the cameras was now it is a piece of garbage I will burn them and make a version of it on facebook.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM. absolute SCAM. They give no free features.
Very limited live view.
Demands £50 per year for subscription to allow access to use your own sd card for playback. Felt very good after introducing my sledgehammer to this crappie business merch.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid, used to be good.

These used to be good cameras but aggressive pop up ads for AI subscriptions every time you check in make them annoying and frustrating. I've already subscribed and I've repeatedly said I'm not interested in AI. Find another brand of camera, Yi have gone to sh!te.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

It use to be the best camera on the…

It use to be the best camera on the market with SD storage and very user friendly. Now the cameras are completely trash and useless. Worst costumer service and cameras out today forcing you to buys their subscription. Thanks for nothing Yi!

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Intrusive ads

It is unfair that this company is trying force users to buy there cloud service. I can't access my cameras without watching ads because I do not subscribe to your cloud services, if I to quickly look at the camera i can't for ads running. This is not fair to the consumer. If this continues I have no other option but to dump these cameras and get some new ones from another company.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Horrible user experience!!

Horrible user experience!!! Dont buy! Avoid at all cost!
Their app is worst marketing abd bussines case I have ever seen! Spend so much mobey on cameras and now they are useless!

6 December 2025
Unprompted review
Rated 1 out of 5 stars

YI will screw up your phone

After having viruses on my phone I had a company remove programs and they got rid of the virus. I re-download Yi since I have 4 cameras for many years. The virus came from this company download. Do not ever go with YI.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Would give zero stars if I could useless camera

I dont have an actual date because its been doing it for a while now, avoid this camera brand yi iot,
You can never use the camera because of constant ads popping up, links that takes you off onto other sites, then more ads start when you eventually get back to your camera, such a rubbish service, makes you wander what they're upto?
I chucked mine in the bin, because thats all its good for

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Unbelievable

I bought 3 cameras that advertised yi iot cloud service...only 1 had it...the other 2 required a different cloud service...towell...which is even worse...I'm not finding a way to add pictures..but the plan is a lie...I'm disappointed Google doesn't look after there users better...the customer service number can only be retrieved from GOOGLE serch..or other search engines...the # is a scam right from the beginning...eventually after listening to a message that was laughable...I was prompted to push 1 to claim some stuff I had no interest in...that's as far as my research went. No chance I'd push 1....so many do....DON'T...

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Now you can’t even watch local SD content

Now you can’t even watch recorded events stored on local microSD cards unless you pay extra.
The product continues to get more and unusable.
I paid for the cameras and local storage and now I’m completely locked out.

Absolutely shocking company

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Too many ads

We're absolutely brilliant cameras when I first purchased them but there's that many ads before you can look at the recording they are a complete waste of time mine are going in the bin as even when you get to recording another ad pops up blocking the camera JUST DONT BUY THESE AS NOW TOTALLY CRAP

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Were good now rubbish

I’ve just discarded my Yi cameras as I am being bombarded by unwanted and unmovable ads. It seems I’m not alone. The sole purpose of these so called security cameras is to allow immediate access to alerts, not wait over four minutes for unwanted ads and then find that you still cannot access the data. I would not recommend.

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Completely spoilt by front end adverts.

I have had YI cameras for several years and was initially pleased with them. However, they are all but useless now due to the pop up ads when you open the app. It can take an age to get to the camera feed. So if an emergency then the moment has passed by the time you get to the camera. To cap it all an add today totally locked my phone and I had to hard boot to get back in.
No on Amazon checking alternatives. You have lost me as a customer. 😕

20 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY!!! Verry bad!!!! Dont buyt yi home. Bad bad bad badsddddd

Dont buy this shit!!app full of spam and must oay for garbage!! DONT BUY. DONT BUY AND 100000x. DONT BUYTYYYY!!!! Garbage. 💩 bad bad bad sooooo badd. See google full with bad revieuws of this shit!
Camera hardware also full problems. No connecting and no Alarm or false alarm. Verry bad !!! Dont buy shit!!! Be warned!!! App start after 1 minute poker and gambling comercials. Ful of span shit !!!

DONT BUYT!!!!!

13 November 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn't rate them

I wouldn't rate them, they are the worst company to deal with and there products are disgraceful. I have 3 cameras that don't work under 12 months old and a remaining subscription of 10 months. They won't refund the camera's or the subscription left. I will not be purchasing another product from them. I advise you to use a better company then them, they should be embarrassed by there lack of customer support.

13 November 2025
Unprompted review

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