Pasword reset is not working on my mail address since they migrated youfone to join. Never got a notification on this change. Support is asking for copy of identity card while I have customer number a... See more
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Good experience overall. The SIM card arrived quickly and the number transfer process was smooth. The prices are also very good for the amount of data provided. The only negative point was the... See more
Company replied
The transition from mobile vikings was basically smooth but not as fast as stated in the emails. The first few hours were without roaming signal.
Company replied
I had a great experience with Yoin, very efficient and helpful. I have never had such a great customer support in belgium in any service before. Made my request online on Friday for keeping my old num... See more
Company replied
Company details
- Mobile network operator
- Internet Service Provider
- Telecommunications service provider
- Telephone company
Written by the company
NL: Yoin is een Belgisch telecommunicatiebedrijf die GSM-abonnementen aanbiedt. FR: Yoin est une entreprise belge de télécommunications qui propose des abonnements GSM.
Contact info
Voordelige GSM-abonnementen
4.0
Great
6k reviews
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Website and android app full of bugs
The website keeps using NL language despite me always selecting FR. Even this survey is in NL!
SIM card activation was very painful process. The payment page is in NL despite initially in FR. Random error at the end, no explanation. Tried again, error again. 15 minutes later got an email saying the SIM was activated. I think I paid the 10€ twice due to this error but I will not even try to ask for a refund because every interaction is so painful.
Android app is broken, the password does not work despite working ok on the web version, it makes no sense.
20 August 2023
Reply from Yoin
Le mieux est de contacter le service d'assistance qui vous aidera à résoudre votre problème. Le fait de vider le cache de votre ordinateur ou de votre téléphone portable peut également apporter une solution.
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Excellent customer service!
4 August 2023
Reply from Yoin
Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Youfone team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@youfone.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes
Reply from Yoin
Thank you for your feedback and your trust in Youfone.
Kind regards
The Youfone team
I have now joined so I don't have much…
I have now joined so I don't have much to say. what I want to Say is I can experience good service, thank you
13 July 2023
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Bad customer service, broken website, hidden fees
Very disappointing customer service. There was an issue with my contract, and the customer service was unable to help me. They just never got back to me. The support email was also not helpful.
Their website is very broken and doesn't work well. For example, the FAQ is simply not functioning.
It's important to understand that Youfone has a lot of hidden fees. For example, calls to other EU countries will cost you, and they require a deposit of 10€ at the beginning of the contract. They don't clearly label the deposit payment as such.
I think I should have gone with another provider that has better customer support - it could have saved me valuable hours of my life.
1 July 2023
Unprompted review
Reply from Yoin
Hello Gereon , be assured I'm really sorry for your bad experience as I wouldn't like to have it myself.
Remember there are humans behind the screen. Your situation is abnormal as our services need to function perfectly.
You can contact our customer service on 1988 as you didn't leave any contact info for me to reach you.
They will be happy to help and find a solution to this annoying problem. Have a good day
Okey thanks 👍
7 July 2023
Reply from Yoin
Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Youfone team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@youfone.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Want dat abonament ist goedkop 5euro…
Want dat abonament ist goedkop 5euro per mand end dat gaat snel met die liverung von sim cart
21 June 2023
Reply from Yoin
Bedankt voor uw feedback en uw vertrouwen in Youfone.
Vriendelijke groeten
Het Youfone team
Great experience first day use
20 June 2023
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
It would be easier if the app supports…
It would be easier if the app supports English as well. Otherwise, everything is OK
14 June 2023
Reply from Yoin
Hi , thank you for your feedback and your trust in Youfone. Great to hear that you are generally satisfied. We are going to incorporate this into our process improvements.
very bad service
very bad service, i didn't pay one month without having extrafees. They make a lot of mistakes. I payed the bill twice and it was hard to get my money back. Now they want me to pay for things that i didn't do: I had activation fees for something that I never activated and when I contacted them they told me it was because I paid the facture too late (I paid one week after having the facture :))... Don't take a youfone subscription and go to other services even if you pay more it will be less than all the extrafees. I already wrote something here but every month I have a new reason to write a review !
22 May 2023
Unprompted review
Reply from Yoin
A review will not solve your dissatisfaction, the best thing to do is to contact support, they will give you more clarity on your problem.
There is never any extra charge if there is no usage or other, indeed there are administrative costs associated with non-payment of the bill. This is a standard with every operator/company.
Amazing customer service 👌
11 May 2023
Reply from Yoin
Thank you for your feedback and your trust in Youfone.
Kind regards
The Youfone team
the cheapest and quickly delivery !
the cheapest and quickly delivery !
support team is amazing !
thank you for help!
11 May 2023
Unprompted review
Reply from Yoin
Thank you for your feedback and your trust in Youfone.
Kind regards
The Youfone team
Thanks for services
28 April 2023
Reply from Yoin
Thank you very much for your 5 star rating.
We do our best every day to help our customers the best we can.
If you have any comments or suggestions, please feel free to pass them along.
We wish you a sunny day.
Greetings from the Youfone Team
the price and the simplicity
27 April 2023
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Reply from Yoin
Thank you very much for your 5 star rating.
We do our best every day to help our customers the best we can.
If you have any comments or suggestions, please feel free to pass them on.
Greetings from the Youfone Team
i am so happy with my phone
21 April 2023
Unprompted review
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Service impeccable
14 April 2023
Reply from Yoin
Merci beaucoup pour votre évaluation 5 étoiles.
Nous faisons de notre mieux chaque jour pour aider nos clients de la meilleure façon possible.
Si vous avez des commentaires ou des suggestions, n'hésitez pas à les transmettre.
Salutations de l'équipe Youfone
Reply from Yoin
Your SIM card is now active, if you still have questions or problems please contact our support.
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