Pasword reset is not working on my mail address since they migrated youfone to join. Never got a notification on this change. Support is asking for copy of identity card while I have customer number a... See more
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Good experience overall. The SIM card arrived quickly and the number transfer process was smooth. The prices are also very good for the amount of data provided. The only negative point was the... See more
Company replied
The transition from mobile vikings was basically smooth but not as fast as stated in the emails. The first few hours were without roaming signal.
Company replied
I had a great experience with Yoin, very efficient and helpful. I have never had such a great customer support in belgium in any service before. Made my request online on Friday for keeping my old num... See more
Company replied
Company details
- Mobile network operator
- Internet Service Provider
- Telecommunications service provider
- Telephone company
Written by the company
NL: Yoin is een Belgisch telecommunicatiebedrijf die GSM-abonnementen aanbiedt. FR: Yoin est une entreprise belge de télécommunications qui propose des abonnements GSM.
Contact info
Voordelige GSM-abonnementen
4.0
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the customer service…
Very happy with the customer service and prompt automated emails with necessary information.
17 September 2024
Reply from Yoin
Thank you for your positive feedback!
We are happy to hear that you are satisfied with our service. If you have any questions in the future, please do not hesitate to contact our help desk at support@yoin.be.
We will be happy to help you further.
Kind regards
The yoin team
I ordered a sim-card but didn’t get a…
I ordered a sim-card but didn’t get a confirmation email. After 2 hours of waiting, I ordered another sim-card and in the end I got two of them, so I had to cancel one.
I wish you fixed the mechanism of sending e-mails.
21 September 2024
Reply from Yoin
Hello , be assured I'm really sorry for your bad experience as I wouldn't like to have it myself.
Remember there are humans behind the screen. Your situation is abnormal as our services need to function perfectly.
You can contact our customer service on 1988 as you didn't leave any contact info for me to reach you.
They will be happy to help and find a solution to this annoying problem. Have a good day
Disabled my current SIM card before I got the new one
Activated my new SIM card before I even received it, which disabled the one I still had, and left me unable to call or send text messages for days...
Common sense would have been to at least wait for a confirmation that I had the new card, instead of acting carelessly and leaving me unable to use my phone.
That's a straight 0/10.
14 September 2024
Reply from Yoin
Be assured that I am very sorry for your bad experience, because I would not like it myself.
Remember, there are people behind the screen. Your situation is abnormal because our services should function perfectly.
You can contact our customer service at 1988 because you didn't leave any contact information.
They will be happy to help you and find a solution to this annoying problem. Have a nice day
Translated with DeepL.com (free version)
Reply from Yoin
Hartelijk dank.
Wij doen elke dag ons best om onze klanten zo goed mogelijk te helpen.
Indien je nog opmerkingen of suggesties hebt, mag je deze gerust doorgeven.
Groetjes van het Yoin Team
Fast and prompt ,like always.
5 September 2024
Reply from Yoin
Hartelijk dank voor je 5 sterrenscore.
Wij doen elke dag ons best om onze klanten zo goed mogelijk te helpen.
Indien je nog opmerkingen of suggesties hebt, mag je deze gerust doorgeven.
Groetjes van het Yoin Team
It's very good network and fast 👌
10 August 2024
Reply from Yoin
Bedankt voor je prachtige review!
Dit kunnen we heel erg waarderen. Echt fijn dat je tevreden bent met onze service!
Met vriendelijke groet,
Reply from Yoin
Bedankt voor je prachtige review!
Dit kunnen we heel erg waarderen. Echt fijn dat je tevreden bent met onze service!
Met vriendelijke groet,
It is an excellent and cheap network.
14 August 2024
Reply from Yoin
Thank you for your positive feedback!
If you have any problems, please do not hesitate to contact us at support@yoin.be.
Kind regards,
The yoin team
Reply from Yoin
Thank you for your wonderful review!
We can appreciate this very much. Really nice that you are satisfied with our service!
Kind regards,
Reply from Yoin
Bedankt voor uw review!
Mocht u problemen hebben, aarzel niet om ons via support@yoin.be te contacteren.
Met vriendelijke groet,
Het yoin team
Very good customer service
I would have proceeded further if there was no follow up from one of your customer support executive (Brahim).
Very good service and follow up by Brahim made me your customer.
Regards
Rejitha
8 August 2024
Reply from Yoin
Thank you for your review.
We are pleased to read that you are satisfied with our service.
If you have any further questions please contact us at support@yoin.be
Best regards,
The yoin team
Reply from Yoin
Thank you for your review!
Should you have any problems, please do not hesitate to contact us at support@yoin.be.
Kind regards,
The yoin team
Reply from Yoin
Thank you for your wonderful review!
We can appreciate this very much. Really nice that you are satisfied with our service!
Kind regards,
easy and straightforward to seamlessly…
easy and straightforward to seamlessly switch to Yoin.
16 July 2024
Reply from Yoin
Thank you for your wonderful review!
We can appreciate this very much. Really nice that you are satisfied with our service!
Kind regards,
it was very difucult to actevier my sim
26 July 2024
Reply from Yoin
Thank you for your review.
We are sorry to read that you had some trouble activating the SIM card.
If something is not clear or you can't figure it out you can contact us by phone, and also by Whatsapp and email at support@yoin.be
We are always ready to help you.
een snelle behandeling
19 July 2024
Reply from Yoin
Uiterst bedankt voor uw positieve replay!
Mocht u vragen/opmerkingen/problemen hebben in de toekomst, neem gerust contact op met support@yoin.be
We helpen u daar graag verder.
Met vriendelijke groet
Het yoin team.
Reply from Yoin
Thank you so much for your positive review!
We are happy to hear that you are satisfied with our service. Should you have more questions in the future, please do not hesitate to contact our support at support@yoin.be.
We are always ready to help you.
Kind regards,
The yoin team
Top simple rapide
4 July 2024
Reply from Yoin
Merci beaucoup pour votre commentaire positif !
Nous sommes heureux d'apprendre que vous êtes satisfait de notre service. Si vous avez d'autres questions à l'avenir, n'hésitez pas à contacter notre service d'assistance à l'adresse support@yoin.be.
Nous sommes toujours prêts à vous aider.
Cordialement,
L'équipe yoin
Reply from Yoin
Sorry to read that you did not have such a pleasant experience with our services. Could you please share your experience with us at support@yoin.be , we will be happy to see how we can keep you satisfied
Join yoin
Decide to switch off the data connection unilaterally
Decide to switch off the data connection unilaterally when itinerance (international travel) without notice. They said it was "by precaution" (to avoid high invoices) although the data volume was paid in advance.
16 June 2024
Reply from Yoin
Thank you for your review.
Could you please send us an email at support@yoin.be and we will be happy to see how we can keep you satisfied.
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