sorely disappointed that the large crate of sweets has no box what so ever and the small number of items included was not worth £17.99
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
this is not the original company, the original company went out of business. this is a shady online casino trustpilot needs to delete this or remove the "new" owners
Arrived very well packaged. Loved that someone had written my name in Japanese. This made it all more personal and special. Cannot wait to share this website with my daughter, her friends, and my brot... See more
Company replied
I preordered an item that was the cheapest I could find online by a good amount. Unfortunately it ended up taking an extra month to arrive due to issues with the supplier, Yokaiju did not bother info... See more
Company replied
Company details
Written by the company
Wintino online gaming platform presents its entertainment like a studio where every section has a distinct role. An opening screen directs players towards releases, game categories, promotions, account settings, and payment controls. This structure leaves space for colourful titles to stand out while keeping the experience simple to navigate. The programme ranges from reels to formats built around faster decisions. High-RTP video slots show theoretical return information for players comparing game mathematics. High-volatility releases introduce swings and less frequent feature activity, while crash games concentrate suspense into short rounds. Progressive jackpots, transforming wilds, scatter symbols, multipliers, free spins, and bonus buy options add variety. Eligible players may discover a welcome package featuring deposit bonus value and free spins. The headline only tells part of the story, so its wagering requirements, rollover rules, eligible games, contribution rates, and expiration dates deserve attention. Reading conditions before activation clarifies how promotional funds operate and when winnings connected to them may qualify for withdrawal. Wintino keeps payments behind a dedicated cashier screen rather than mixing them with game discovery. Supported deposit methods and withdrawal methods appear beside verification instructions, transaction history, and current balances. Each submitted request follows payout processing according to completed account checks, the selected payment option, and active promotional conditions. Its status can be monitored from the same practical area. The studio remains accessible through supported smartphones and tablets. Responsive design adapts high-RTP slots, volatile games, crash titles, promotional pages, and account tools to smaller touchscreens without crowding essential controls. Players can compare releases, inspect offer terms, or review a pending payment while away from a desktop. Join Wintino, examine the available welcome offer, select the experience that matches your pace, and bring the next session onto the screen.
Contact info
Manchester, United Kingdom
- senpai@yokaiju.co.uk
- yokaiju.co.uk
2.9
Average
304 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reply from Wintino
Thanks so much, Karolis! (o^▽^o) We're so glad to hear you're happy with everything. See you again soon ヽ(・∀・)ﾉ
Reply from Wintino
Thanks so much, Adam! (b ᵔ▽ᵔ)b We're so glad your order got to you OK. See you again soon! ヽ(o＾▽＾o)ノ
Great prices, fast shipping, quality site!
Cheapest price I could find online, free speedy shipping, super intuitive website, and some bonus tasty snacks to add to my order. 5 stars all around! ありがとうございました！
17 August 2022
Unprompted review
Reply from Wintino
°˖✧◝(⁰▿⁰)◜✧˖° It's so great to hear you're happy with everything! Thanks so much for your order, we're so glad to have you in the Yokaiju Crew. See you again soon! (*￣▽￣)b
Stellar Customer Service
The customer service for this particular product was above and beyond. Thank you so much! I really appreciate it ☺️
15 August 2022
Reply from Wintino
No problem at all, Ren! We're so happy we could help (*^‿^*) Thanks as always for all of your support ☆*:.｡.o(≧▽≦)o.｡.:*☆ It really does mean the world!
Reply from Wintino
Thank you so much, Maria! (ﾉ◕ヮ◕)ﾉ*:･ﾟ✧ We're super glad to hear you're happy with everything, and can't wait to see you again soon (b ᵔ▽ᵔ)b
Amazing site
Super easy to use the website. Super quickly dispatch and delivery. Manga came in perfect condition. Love the added note with your name in Japanese! Already ordered from them again
11 August 2022
Reply from Wintino
ありがとうございます! Thank you so much for your orders, and for leaving such an awesome review! It always means the world to hear people are happy with everything ＼(＾▽＾)／ See you again soon!
Always a pleasure, never a curse :)
Overall pleasant experience with Yokaiju. I've ordered a few times on here now, and it's always been a breeze.. Even if you're running late on a final payment, like I have been a few times... Fareed is completely understanding and will work with you to help move things along.
Thank you again Fareed and the team at Yokaiju! ^^
8 August 2022
Reply from Wintino
Ah, thank you so much! We know that circumstances can change, and it's rarely the person's fault when they do. So we always try to help out where we can (b ᵔ▽ᵔ)b Thanks for the great review, and for being part of the Yokaiju Crew. See you again soon! ヽ(o＾▽＾o)ノ
Absolutely great experience with Yokaiju!
Absolutely great experience with Yokaiju, the items were packed really really well, I’ve never ordered books that have actually looked new they’ve always been slightly damaged on corners or the spine however every item I received looked impeccable.
The order was posted and delivered very quickly within 3 days which was great and unexpected. The box itself was well packed with bubble wrap and paper to fill out space which protects the products really well.
The prices are great too, some of the cheapest you’ll find, and they say they’ll also price match other online stores which is a bonus.
The little extra badge and message in the box were nice too.
Thanks and I’ll definitely be ordering from here again I can definitely recommend them to anyone!
4 August 2022
Unprompted review
Reply from Wintino
Wow! This review has made our week! ☆*:.｡.o(≧▽≦)o.｡.:*☆ We're collectors too, so we know how annoying it can be to buy new books and have them arrive looking like they've been read 100 times (>_<) We do everything we can to make sure they get to you in totally mint condition, and it means the world to know it's appreciated (b ᵔ▽ᵔ)b Thank you so much for your order, and for being so kind about us! We can't wait to see you again soon ヽ(・∀・)ﾉ
Bleach last arc manga books
Very helpful especially as i had priced checked a few items in my basket, but they changed the prices, and i am very pleased with the purchase, which arrived very quickly and safely boxed!
27 July 2022
Reply from Wintino
Thank you so, so much! (* ^ ω ^) It always makes us so happy to hear people had a good experience. Thanks again for your order, and for leaving such an awesome review. See you again soon! (*¯︶¯*)
The products came packed very neatly…
The products came packed very neatly and very secure. The prices where nice and cheap and it didn’t take long to get delivered
18 July 2022
Reply from Wintino
Thank you so much, Shahan! (ﾉ◕ヮ◕)ﾉ*:･ﾟ✧ It's great to hear you were happy with everything - and to have you in the Yokaiju Crew! We can't wait to see you again soon (*￣▽￣)b
Solid seller
Solid seller; didn't have any issues whatsoever, the dispatch was nice and fast and the item was really well-packaged upon arrival.
17 July 2022
Reply from Wintino
That's awesome to hear, Martha! (b ᵔ▽ᵔ)b We're so glad you were happy with everything. Thanks so much for leaving us such a great review! See you again soon ヽ(o^ ^o)ﾉ
Thanks
OMG! It’s really a great store and I loved the idea of writing our names in Japanese.
Thank you very much❤︎︎❤︎︎❤︎︎
16 July 2022
Reply from Wintino
That makes us so happy to hear! (o^▽^o) Thank you so much for your order, and for leaving us such an awesome review. See you again soon! ＼(＾▽＾)／
Great prices and delivery time!
Great service and my Tanjiro Kamado figure arrived in just 3 days. Fast delivery and good pricing. I will always recommend this business to all my anime loving friends. (OwO)b
16 July 2022
Unprompted review
Reply from Wintino
Thank you so much, James! (((o(*°▽°*)o))) We're so glad to have you in the Yokaiju Crew. See you again soon! (b ᵔ▽ᵔ)b
Amazing company
Amazing company! I ordered a Hatsune Miku figure, they had posted and delivered it all within a couple of days 😁 When I opened my parcel, it was well packaged to avoid damage, I found a kaiju sticker and a thank you note with my name written in Japanese, which I thought was pretty cool! I'd definitely buy again from this company 😊
22 June 2022
Reply from Wintino
Thank you so much, Ashlyn! ☆*:.｡.o(≧▽≦)o.｡.:*☆ It's great to hear you're happy with everything. Thanks for your support, and for taking the time to leave us such a fantastic review! (* ^ ω ^) We're so glad to have you as part of the Yokaiju Crew. See you again soon!
5 stars all around
My ordered item was delivered very promptly and in excellent condition. Flyer included with parcel showed obvious customer care. Would absolutely use again, 5/5 service. Thank you!
11 June 2022
Reply from Wintino
Hi, Peter! (((o(*°▽°*)o))) Thanks so much for your order, and for leaving us such an awesome review! We're so glad you're happy with everything, and can't wait to see you again soon (*￣▽￣)b ありがとうございます!
Reply from Wintino
Thanks so much, James! ＼(＾▽＾)／ We can't tell you how much we appreciate the support. See you again soon! (ﾉ◕ヮ◕)ﾉ*:･ﾟ✧
Great service! Worth everything ☆☆☆☆☆!
My book came 4 days later after ordering, it is in great condition and was definitely worth it. I had tried looking for the book on a different website and they were selling it super expensive! However Yokaiju had it at the same price i bought the pervious volumes. I'm very happy with this and will buy again!
Little note though, while they had loads of manga, the one I always read they only had 4 of (black butler) wish they had more so I could support them but either way, I'm super duper happy c:
1 June 2022
Reply from Wintino
Wow! Thank you so much, Shamia! °˖✧◝(⁰▿⁰)◜✧˖° Reading this made us so happy. We're so glad we could help you find the volume you wanted. We do have quite a few Black Butler volumes on backorder, but we just need to wait for the reprints. They can be a real pain! Hopefully we'll have some more in for you soon (b ᵔ▽ᵔ)b Thanks again! We can't tell you how much we appreciate it.
No complaints overall
No complaints overall, just in very minor points.
Pre-ordered in nov 2021, good email and communication to say when pre orders would roughly be due in and then further emails to say it was in stock and if I could balance the owing amount left after deposit.
Shipped within 24 hrs, arrived safe and sound.
Only complaints (and they’re non-starters really) is to have tracking available for packages when posted and a better UI for the customer dashboard and orders. It isn’t always easy to navigate or things aren’t where you expect them to be.
All in all a great experience though
Edited for predictive text errors
6 May 2022
Reply from Wintino
Hey, John! ヽ(・∀・)ﾉ Thanks so much for your preorder, and for leaving us such a great review! Feedback like this is super useful, so we really appreciate it. We'll do everything we can to tweak the site experience for the better (b ᵔ▽ᵔ)b See you again soon!
Brilliant place to buy from
Brilliant place to buy from. Communications were very helpful and polite and friendly. Would definitely recommend for anything anime
5 May 2022
Reply from Wintino
Thank you so much, Michele! (* ^ ω ^) We're so glad your Nendoroid got to you safely and you're happy with everything. It's great to have you in the Yokaiju Crew! See you again soon ヽ(・∀・)ﾉ
Fast delivery and beautiful packaging
Fast delivery and beautiful packaging. They leave a note in each order which makes you feel valued as a customer. :)
29 April 2022
Reply from Wintino
Ah, that makes us so happy to hear! ☆*:.｡.o(≧▽≦)o.｡.:*☆ We can't tell you how much the support means to us. Thanks for your order, and for leaving such an awesome review! (b ᵔ▽ᵔ)b See you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.