Wintino Reviews 

304
•
TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

sorely disappointed that the large crate of sweets has no box what so ever and the small number of items included was not worth £17.99

Company replied

Rated 1 out of 5 stars

this is not the original company, the original company went out of business. this is a shady online casino trustpilot needs to delete this or remove the "new" owners

Rated 4 out of 5 stars

Arrived very well packaged. Loved that someone had written my name in Japanese. This made it all more personal and special. Cannot wait to share this website with my daughter, her friends, and my brot... See more

Company replied

Rated 4 out of 5 stars

I preordered an item that was the cheapest I could find online by a good amount. Unfortunately it ended up taking an extra month to arrive due to issues with the supplier, Yokaiju did not bother info... See more

Company replied

Company details

  1. Figurine shop
  2. Sweet shop

Written by the company

Wintino online gaming platform presents its entertainment like a studio where every section has a distinct role. An opening screen directs players towards releases, game categories, promotions, account settings, and payment controls. This structure leaves space for colourful titles to stand out while keeping the experience simple to navigate. The programme ranges from reels to formats built around faster decisions. High-RTP video slots show theoretical return information for players comparing game mathematics. High-volatility releases introduce swings and less frequent feature activity, while crash games concentrate suspense into short rounds. Progressive jackpots, transforming wilds, scatter symbols, multipliers, free spins, and bonus buy options add variety. Eligible players may discover a welcome package featuring deposit bonus value and free spins. The headline only tells part of the story, so its wagering requirements, rollover rules, eligible games, contribution rates, and expiration dates deserve attention. Reading conditions before activation clarifies how promotional funds operate and when winnings connected to them may qualify for withdrawal. Wintino keeps payments behind a dedicated cashier screen rather than mixing them with game discovery. Supported deposit methods and withdrawal methods appear beside verification instructions, transaction history, and current balances. Each submitted request follows payout processing according to completed account checks, the selected payment option, and active promotional conditions. Its status can be monitored from the same practical area. The studio remains accessible through supported smartphones and tablets. Responsive design adapts high-RTP slots, volatile games, crash titles, promotional pages, and account tools to smaller touchscreens without crowding essential controls. Players can compare releases, inspect offer terms, or review a pending payment while away from a desktop. Join Wintino, examine the available welcome offer, select the experience that matches your pace, and bring the next session onto the screen.


Contact info

2.9

Average

TrustScore 3 out of 5

304 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(304)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with it :)

The little note was nice to read, and the packaging was done very well; The mangas I bought I’m very happy with, once I’m able to I’ll definitely purchase more!

15 January 2022
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Reply from Wintino

We're so glad your manga got to you safely! (b ᵔ▽ᵔ)b Thanks so much for ordering it, and for leaving us such an awesome review. See you again soon! ヽ(o^▽^o)ノ

Rated 5 out of 5 stars

Yes, yes. They’re great, they’re great.

I’ve found many new anime merchandise retailers as of late, but even so, Yokaiju is one I will not forget and surely return to. They offer a nice amount of products for lower prices than most other retailers I have come across. They have free shipping for over £30 spent, which was quick too. They put care into packing items. I ordered a Pop Up Parade figure from Yokaiju and it was sent in a much larger box compared to the figure. The box wasn’t left hollow or anything but the product was encompassed by thick “packaging” paper (??) protecting it. I don’t mean to throw shade but I also bought another Pop Up Parade figure from elsewhere and they put it in a perfectly fitted box, making the figure really susceptible to damage 😟. OH! And we CAN’T forget about the sweet little note they also pack in there, with your name in Japanese! Mine came on a sticker however as they had ran out of cards, but I also got another sticker in the box too! Definitely recommend! And you will probably catch me ordering from here again soon! 11/10

12 January 2022
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Reply from Wintino

Oh gosh, we're lost for words! ♡\( ̄▽ ̄)/♡ Thank you for being so lovely about us! You've made our entire year, and it's only January! Haha. We're so glad to have you as part of the Yokaiju Crew, and we can't wait to see you again. ありがとうございました!

Rated 5 out of 5 stars

Good service

Quick delivery. My second order with this company. My first order with them went missing but this was due to the courier not the company. I had a speedy response and a full refund and a good will voucher for my next order so overall very happy.

8 January 2022
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Reply from Wintino

Hey, Jenny! (* ^ ω ^) Thanks so much for giving us another chance after Royal Mail let us down. We're so glad everything got to you OK this time! \(≧▽≦)/ Thanks for leaving us such a great review, too. See you again soon!

Rated 5 out of 5 stars

Fast and friendly service.

First time using Yokaiju and I wasn't disappointed. My item arrived fast and in perfect condition. It came with a very nice note inside which was very well received and shows that this company cares about their customer relations.
I will definitely be a returning customer.
Thank you Yokaiju!

5 January 2022
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Reply from Wintino

Hey, Andy! ヽ(*・ω・)ノ We're so glad to hear that! Thanks so much for your order and for leaving us an awesome review. We can't tell you how much we appreciate it! ☆*:.。.o(≧▽≦)o.。.:*☆ See you again soon.

Rated 5 out of 5 stars

That was lovely

That was lovely. I'll be buying from Yokaiju again if I can.

20 December 2021
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Reply from Wintino

Ah, we're so glad to hear that! \(٥⁀▽⁀ )/ Thanks so much for your order, and for leaving such an awesome review. ありがとうございます!

Rated 5 out of 5 stars

Fantastic fast service

Fantastic fast service, and a card with my name in Japanese

18 December 2021
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Reply from Wintino

Thanks for the great review, Leighann! (ノ◕ヮ◕)ノ*:・゚✧ We're so glad you're happy with everything. See you again soon! (b ᵔ▽ᵔ)b

Rated 5 out of 5 stars

Quick delivery and amazing product

Quick delivery and amazing product, great quality and customer service.

15 December 2021
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Reply from Wintino

Thanks so much, Sarah! (((o(*°▽°*)o))) We're super glad to hear you're happy with everything. See you again soon! ヽ(o^ ^o)ノ

Rated 5 out of 5 stars

Perfect

The manga I bought was in perfect condition and came perfectly packaged, communication was also great and it was dispatched the same day. delivery was a little slow

13 December 2021
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Reply from Wintino

We're so glad your manga got to you safely! (* ̄▽ ̄)b Sorry about the slow delivery, Royal Mail are taking a little longer with it being so close to Christmas. But thanks so much for your order and for leaving us an awesome review! ٩(◕‿◕。)۶

Rated 5 out of 5 stars

Great service

Great service! Quick delivery and a nice friendly handwritten note!

12 December 2021
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Reply from Wintino

Thanks so much, Martin! (b ᵔ▽ᵔ)b We're really glad to hear you're happy with everything. See you again soon! ヽ(o^▽^o)ノ

Rated 5 out of 5 stars

Great!!

Order arrived quickly, packed carefully with a nice little note inside!

12 December 2021
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Reply from Wintino

Awesome! ☆*:.。.o(≧▽≦)o.。.:*☆ We're so glad to hear everything got to you quickly and safely. Thanks so much for your order, and for leaving us such a great review. ありがとうございます!

Rated 5 out of 5 stars

Happy customer!

Ordered 2 mangas. Fast delivery. Packaging and contents intact. Cute note with the delivery. Can't ask for more :)

9 December 2021
Unprompted review
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Reply from Wintino

We're so glad to hear you're happy with everything! (*^‿^*) Thanks so much for your order, and for leaving us such a great review. See you again soon! ヽ(*・ω・)ノ

Rated 5 out of 5 stars

Amazingly friendly service

Amazingly friendly service. Responded quickly to my email about an issue that was out of stock and the package that I ordered was packaged amazingly. New to buying manga but I am happy that I found this company. Will happily buy from again.

9 December 2021
Unprompted review
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Reply from Wintino

Thanks so much, Peter! (* ^ ω ^) We're so glad to hear you're happy with your manga and can't wait to see you again soon ヽ(o^▽^o)ノ ありがとうございました!

Rated 5 out of 5 stars

Great service

Great service, go above and beyond with their personal touch

26 November 2021
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Reply from Wintino

Thank you so much, guys! (o^▽^o) You're the best! Hope you all have a great Christmas (@^◡^)

Rated 5 out of 5 stars

Truly amazing

I had a small issue ordering and the support got back to me faster than I've ever seen elsewhere (within minutes) and sorted my issue so easily with no hassle at all.

Having used a larger competitor of theres and had the exact opposite experience (item delayed with no communication, support taking over a week to reply, all despite higher prices), I'll personally use Yokaiju now as my main source for figures and merch. Cant over state how happy I am with the service. Cheaper, faster, easier. I have zero complaints.Wish I'd tried them sooner.

Massive shout out to Fareed for making my day. Please never change!

23 November 2021
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Reply from Wintino

Hey, Joseph! Thanks so much for leaving us such a great review! You have no idea how happy it's made us ☆*:.。.o(≧▽≦)o.。.:*☆ We're so glad we could help you out. Come back any time! (b ᵔ▽ᵔ)b See you again soon.

Rated 5 out of 5 stars

I almost want to keep this shop all to myself

I absolutely love this shop, i mainly purchase my manga from here and its always in amazing condition, they're always so nice and as a return customer their handwritten thank you cards are so amazing to receive, their shipping is always quick and I love earning points from every purchase that I can later use. I'd 100% recommend this place to anyone and everyone.
The only fault i can find with them is that they don't always have every issue of manga available so you may have to wait for them to restock but for me that's not a problem that would decrease their value as a business, it just goes to show how popular this site is.

22 November 2021
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Reply from Wintino

Hey, Elliot! Haha, love the title! (o^▽^o) It makes us so happy to hear that you love shopping with us. We're so glad we can help you with your manga collection. We're still a pretty small business, so we get stock in a little slower than some of the bigger stores, but the fact that you support us despite that honestly means the world! (´。• ω •。`) ♡ We can't wait to see you again soon! \(^▽^)/

Rated 5 out of 5 stars

Really great experience

Really great experience. I was hesitant at first as I had never heard of yokaiju, but I am extremely happy I decided to order from them. I was after edition 10 of One Punch Man as I couldn’t find it anywhere! They had it, and it arrived just 2 days after I ordered which I was very pleased with.

They even gave me some stickers with the order, along with a hand written note personalised to me and my order. They also wrote my name in Japanese which was amazing!

Thanks guys, I’ll definitely be ordering from you again in the future!

19 November 2021
Unprompted review
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Reply from Wintino

Hey, Ben! ヽ(o^▽^o)ノ That's so great to hear! We know what it's like buying from a new store, but we're so glad you trusted us and that you're happy with everything. Thanks so much for ordering, and for the awesome review! We can't wait to see you again soon (b ᵔ▽ᵔ)b

Rated 5 out of 5 stars

Wonderful store and experience!

Came across the website in search for a figure I’d been desperately searching for, was a bit skeptical at first – as the price seemed too good and the figure was susceptible to counterfeits, but also because I’d never heard of the site before. But the great reviews ultimately swayed me and I put in my order alongside a few candies (because who doesn’t enjoy Japanese candies?)

I was contacted the next day after my order to let me know an item I’d ordered was out of stock (not the figure, just one of the candies) which was not only refunded but also replaced with something similar, which I really appreciated. The customer service was also super friendly and overall a very pleasant experience – shoutout to Fareed for being a wonderful person to speak to. 😊

Package arrived very quickly and, of course, the figure was genuine and the candies were great. I have the website bookmarked now and look forward to purchasing from them again!

15 November 2021
Unprompted review
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Reply from Wintino

\(^▽^)/ Thanks so much for giving us the opportunity, Lisa! We're so glad to have you as part of the Yokaiju Crew. Sorry again about the candies, but hopefully you liked the replacements! (* ^ ω ^) We can't wait to see you again soon (ノ◕ヮ◕)ノ*:・゚✧

Rated 5 out of 5 stars

Very happy with their service

Very happy with their service. Feels personal to you as a customer and wonderful items with good prices.

15 November 2021
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Reply from Wintino

٩(◕‿◕)۶ Thanks so much, Julie! We're so glad you're happy with everything. Come back any time! (* ̄▽ ̄)b

Rated 5 out of 5 stars

Great service

I’m always so cautious using new sites - due to so many scams and counterfeit but the service was fantastic. Great dispatch time, good price, well packaged and the little thank you note is such a nice touch I will be definitely using this store frequently ! Thank you for the great service!

12 November 2021
Unprompted review
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Reply from Wintino

☆*:.。.o(≧▽≦)o.。.:*☆ We're so happy to hear that! Thanks so much for trusting us, and for leaving such a lovely review. It really means the world! You're totally welcome \(≧▽≦)/ See you again soon!

Rated 5 out of 5 stars

SIMPLY THE BEST

This is my second time buying from Yokaiju and I CAN'T RECOMMEND ENOUGH! <3

My 1st purchase was hxh manga which came in pristine condition. Would also like to add you can ask them to get you any manga and they will?? How 10/10 of them <3
They're the friendliest people so don't be afraid to ask them about anything (I apologise for my monthly emails Fareed :')

My most recent purchase was a big boy Eren Jaeger statue, who they kept me super informed about so he could tatakae his way to my collection ASAP.
Their prices are insanely low, probably because as manga/ anime lovers themselves they know the struggles of collecting any type of merch.

You can definitely tell they love what they do and they deserve this incredibly long and soppy review because they're genuinely one of the best shops I've ever bought from!

Special shout out to their personalised messages in each order, they never fail to make my day.

8 November 2021
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Reply from Wintino

Wow! ☆*:.。.o(≧▽≦)o.。.:*☆ Thank you so, so much, Robyn! This has got to be in our top three nicest reviews of all time! Haha, don't worry about messaging us, we're always happy to help (* ^ ω ^) Thanks for all of your support lately, and for being so awesome. We can't tell you how happy it makes us 。゜゜(´O`) ゜゜。

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