I would have voted 5 stars except for the following: The blind arrived stuck in the valance and I had great difficulty getting it free. I had to do a reset and then the closing length got confused. I... See more
Company replied
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Review summary
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Update: I upgraded my review to 4 star since the suport (Viki) called back quickly and walked me through the process of setting the motor upper and lower limit and answered my other questions... See more
Company replied
Yoolax made the entire purchasing process straightforward. Their videos on how to measure the window opening and requirements for inside mount shades took all the guesswork out of the equation. Afte... See more
Product was shipped promptly and well-packaged. Instructions leave a little to be desired, but installation was so simple it really wasn't an issue. Remote control was set up already, so blinds work... See more
Company replied
Company details
Written by the company
Yoolax provides premium, custom-fit smart shading for your entire home, from indoor motorized shades to solar-powered outdoor solutions. As an industry pioneer, we have spearheaded the integration of solar technology into motorized window treatments, making sustainable, maintenance-free power accessible across our product line. Our versatile ecosystem supports effortless integration with Apple Home, Alexa, and Google Home. By combining DIY-friendly installation with professional service, Yoolax makes convenient automation accessible to all. Join the Yoolax lifestyle to eliminate light and privacy struggles at home, and redefine your living space.
Contact info
300 LOCKHART ROAD, FLAT/RM A 12/F ZJ 300, WAN CHAI, United States
- +1 6692014563
- service@yoolax.com
- yoolax.com
4.3
Excellent
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Wrong Order Sent
Got my order wrong. Sent the wrong size of the blinds. Not what I ordered.
29 May 2026
Reply from Yoolax
We're sorry to hear that you received the wrong size blinds and that the order did not match what you expected.
Please contact our customer support team with your order details, and we'll be happy to review the issue and work toward a resolution as quickly as possible.
We apologize for the inconvenience and appreciate your feedback.
Best regards,
Yoolax Team
This is first purchased
This is first purchased; seemed to go well. We will see when we receive products
4 June 2026
Reply from Yoolax
Thank you for choosing our product for your first purchase!
We're glad the ordering process went smoothly so far. We hope you'll be pleased with the products once they arrive, and we look forward to hearing your feedback. If you have any questions after receiving your order, please don't hesitate to reach out.
Best regards,
Yoolax Team
A stand up company
I had an issue with my order, but this company stepped right up and took care of it. No one’s perfect, but you can tell .It’s a great company when they step right up and take care of your issue. That kind of service makes it an easy five star for me. I’ll definitely be buying any shades I need in the future from Yoolax.
4 June 2026
Unprompted review
Reply from Yoolax
Thank you so much for your kind words and understanding.
While we always strive to get everything right the first time, we're grateful for the opportunity to make things right when issues arise. Your recognition of our customer service means a great deal to our team.
Thank you for choosing Yoolax and for your trust in us. We look forward to helping you with any shade needs in the future!
Best regards,
Yoolax Team
Reply from Yoolax
Thank you so much for your kind words! We're happy to hear that you love our product, and we truly appreciate your support.
Best regards,
Yoolax Team
Almost perfect
The head cover and shade was taller than expected but installation and size measurements were grea
21 May 2026
Reply from Yoolax
Thank you for your feedback. We're glad to hear that the installation process and size measurements worked well for you.
We appreciate your note regarding the head cover and shade being taller than expected. We'll share this feedback with our product team for review and consideration in future improvements.
Thank you again for choosing our product!
Best regards,
Yoolax Team
It was easy.
21 May 2026
Reply from Yoolax
Thank you for your feedback! We're glad to hear the process was easy and that everything went smoothly. We appreciate your support and hope you enjoy your shades!
Best regards,
Yoolax Team
The shades fit perfectly and install…
The shades fit perfectly and install was smooth and easy.
30 May 2026
Reply from Yoolax
Thank you for your wonderful feedback! We're so happy to hear that the shades fit perfectly and that the installation was smooth and easy. We truly appreciate your support and hope you enjoy your new shades!
Best regards,
Yoolax Team
Setup to sync with the motor was…
Thank you to Jonas helping me sync our new blinds. They work and look amazing!!!
19 May 2026
Reply from Yoolax
Thank you for taking the time to share your experience.
We're very sorry that the setup process was so difficult and time-consuming. We understand how frustrating it can be when installation doesn't go smoothly, especially when remote pairing instructions are not readily available.
We are continuously working to improve our setup guides and customer support resources, and your feedback helps us identify where improvements are needed.
Please contact our support team if you haven't already—we'd love the opportunity to help complete the setup and ensure all four blinds are functioning properly. We appreciate your patience and the chance to make things right.
Best regards,
Yoolax Team
Very Poor Customer Service
While I finally received the product I had originally inquired about a few months before, the entire process should not have taken as long as it did. I inquired about a product, went back/forth with the company several times before I was sent an invoice for another product. Finally they agreed to send me the product and then bill me upon arrival - I received the wrong product. Only after I wrote a review as such did they reach out and tell me that had the product I had originally inquired about. After a few more emails, they finally sent the product I wanted in the first place. So while I'm happy I finally got what I needed, I would not order from this company every again due to the customer service experience.
20 May 2026
Reply from Yoolax
Thank you for your honest feedback.
We're very sorry that your experience was so frustrating and time-consuming. From the initial inquiry to the invoicing confusion, receiving the wrong product, and the extended back-and-forth communication, we understand that we fell short of the experience you expected and deserved.
Although we're pleased that we were eventually able to provide the correct product, we recognize that this should have happened much sooner and with far less effort on your part. We sincerely apologize for the inconvenience and disappointment caused along the way.
Your comments have been shared with our team so we can learn from this experience and improve our processes moving forward. Thank you for your patience, and for giving us the chance to resolve the issue. We truly appreciate your business and feedback.
Best regards,
Yoolax Team
I searched for a long time!
I searched for a long time on what smart blinds to get for my home. I really wanted the ecosystem and connectivity to work with Apple Home and other options were almost triple the price. The quality of the fabric, valance and motor are superior. The set up and connectivity worked perfectly and it continues to respond to voice controls and the control wheel. I also accidentally had some measuring issues in which the service team were absolutely fantastic. I never leave reviews but I feel it necessary to tell everyone how great these are!
18 May 2026
Reply from Yoolax
Thank you for your amazing review!
We're delighted to hear that the smart blinds exceeded your expectations in both quality and smart home integration. It's wonderful to know the setup was smooth, the Apple Home connectivity has been reliable, and that our service team could assist with the measuring issue.
Your kind words mean a lot to us—especially knowing you don't usually leave reviews. Thank you for choosing us and for sharing your experience with others!
Best regards,
Yoolax Team
You are always hesitant to make such a…
You are always hesitant to make such a big order online but your customer service and order placement systems are very user friendly making my experience very easy. Thank you
16 May 2026
Reply from Yoolax
Dear Valued Customer,
We hope this message finds you well. We would like to express our sincere gratitude for taking the time to share your positive experience and leave a wonderful review for our product. Your kind words mean a great deal to our entire team, and we are truly delighted to know that you are satisfied with your purchase.
We always strive to deliver high-quality items and reliable service to every customer, and your recognition encourages us to keep improving. It is our greatest pleasure that our product could bring you a pleasant using experience.
If you encounter any questions, concerns or need further support while using the product in the future, please do not hesitate to send us a message. Our customer service team will reply to you promptly and try our best to solve your problems.
We sincerely hope to have the opportunity to serve you again in the near future. Wish you all the best!
Best regards,
Yoolax Team
Great product at a good price with a…
Great product at a good price with a quick delivery time.
13 May 2026
Reply from Yoolax
Dear Valued Customer,
We hope this message finds you well. We would like to express our sincere gratitude for taking the time to share your positive experience and leave a wonderful review for our product. Your kind words mean a great deal to our entire team, and we are truly delighted to know that you are satisfied with your purchase.
We always strive to deliver high-quality items and reliable service to every customer, and your recognition encourages us to keep improving. It is our greatest pleasure that our product could bring you a pleasant using experience.
If you encounter any questions, concerns or need further support while using the product in the future, please do not hesitate to send us a message. Our customer service team will reply to you promptly and try our best to solve your problems.
We sincerely hope to have the opportunity to serve you again in the near future. Wish you all the best!
Best regards,
Yoolax Team
Great Product - be patient with installation
The order process was easy to follow and delivery was great - everything was packaged well and no damage. The panel track blinds are really nice and lived up to the expectations. We had been originally looking at the roller blinds with light filtering, so did not realize the panel track blinds were not light filtering. It is not an issue, but it would be great if you offered it in the light filtering. The only issues we ran into were the instructions. It was not always clear what we were supposed to do and in our initial pass we did not line up the tabs in the rail correctly. It was not clear that each have to be on the right of the one before it, otherwise the track doesn't pull them in order. But, after watching how it was pulling a few times we did managed to figure it out ourselves. The remote is another issue - no idea how that thing is supposed to be programmed. The instructions might as well add 'do a twirl and tap your head' in there as it seems it has way too many steps to do what should be simple programs. Five panels do not need 16 options, though I'm not sure there are more than three - not that any of them are used. Finally figured out that set at 00 (which was a fluke that I even found that) is where it needs to be to open fully or close fully. We just hit stop when it is where we want it. two programmed settings would be nice but haven't had the time to call in for help. Overall, would definitely order from Yoolax again. I have confidence they will improve their installation instructions and it's good they seem open to calls for help!
13 May 2026
Reply from Yoolax
Dear customer
Thank your for your comment. We actually have installation and program video. The channel of remote is 16, each one can control one shade, that is for customers have many shades. We will improve the quality and simplify the program process in future.
Best Regrads
Yoolax Team
Jonas did an amazing job helping me out…
Jonas did an amazing job helping me out and with any issues in the order he resolved them immediately. 10 out of 10.
11 May 2026
Reply from Yoolax
Dear Valued Customer,
We hope this message finds you well. We would like to express our sincere gratitude for taking the time to share your positive experience and leave a wonderful review for our product. Your kind words mean a great deal to our entire team, and we are truly delighted to know that you are satisfied with your purchase.
We always strive to deliver high-quality items and reliable service to every customer, and your recognition encourages us to keep improving. It is our greatest pleasure that our product could bring you a pleasant using experience.
If you encounter any questions, concerns or need further support while using the product in the future, please do not hesitate to send us a message. Our customer service team will reply to you promptly and try our best to solve your problems.
We sincerely hope to have the opportunity to serve you again in the near future. Wish you all the best!
Best regards,
Yoolax Team
Excellent experience all around
Excellent experience all around. They are very quick to correct any issues that arise & very helpful customer service. Highly recommended!
12 May 2026
Reply from Yoolax
Dear Valued Customer,
We hope this message finds you well. We would like to express our sincere gratitude for taking the time to share your positive experience and leave a wonderful review for our product. Your kind words mean a great deal to our entire team, and we are truly delighted to know that you are satisfied with your purchase.
We always strive to deliver high-quality items and reliable service to every customer, and your recognition encourages us to keep improving. It is our greatest pleasure that our product could bring you a pleasant using experience.
If you encounter any questions, concerns or need further support while using the product in the future, please do not hesitate to send us a message. Our customer service team will reply to you promptly and try our best to solve your problems.
We sincerely hope to have the opportunity to serve you again in the near future. Wish you all the best!
Best regards,
Yoolax Team
Great product
The motorized blind I purchased is perfect. It is quiet, attractive, and of great quality. It arrived quickly ,fit perfectly, and the price was right!!!
11 May 2026
Reply from Yoolax
Dear Valued Customer,
We hope this message finds you well. We would like to express our sincere gratitude for taking the time to share your positive experience and leave a wonderful review for our product. Your kind words mean a great deal to our entire team, and we are truly delighted to know that you are satisfied with your purchase.
We always strive to deliver high-quality items and reliable service to every customer, and your recognition encourages us to keep improving. It is our greatest pleasure that our product could bring you a pleasant using experience.
If you encounter any questions, concerns or need further support while using the product in the future, please do not hesitate to send us a message. Our customer service team will reply to you promptly and try our best to solve your problems.
We sincerely hope to have the opportunity to serve you again in the near future. Wish you all the best!
Best regards,
Yoolax Team
Customer service is amazing
Customer service is amazing. We had an issue with a blind and we were connected to an engineer and resolved the issue via video call. Very helpful.
1 April 2026
Unprompted review
Reply from Yoolax
Thank you so much for your review!
We’re delighted to hear that our customer service team was able to connect you with an engineer and resolve the blind issue through a video call. We truly appreciate your kind words and are glad we could provide helpful support.
Warm regards,
Yoolax Team
Wonderful experience
Wonderful experience. Ordered a few motorized shades. All were easy to install. I had one issue with one of the shades I ordered. Customer support (Javy, 10/10) was responsive and supportive of diagnosing the issue. When it became apparent that I could not fix the issue on my end the team was quick to ship me a replacement. Ordering, shipment tracking, installation, post install support all a smith process. Would buy from them again. May, 2026.
2 May 2026
Unprompted review
Reply from Yoolax
Thank you for your review.
We’re glad the ordering, tracking, installation, and support process went smoothly. We appreciate your feedback and are happy our team could help resolve the issue with your motorized shade.
Warm regards,
Yoolax Team
Ordering was very easy and the shade…
Ordering was very easy and the shade arrived in about a week. Installation was very easy.
23 April 2026
Reply from Yoolax
Thank you so much for your wonderful review!
We’re delighted to hear that the ordering process was easy, your shade arrived quickly, and the installation went smoothly. A simple purchase and setup experience is exactly what we hope to provide for every customer.
We truly appreciate your support and are glad the shade met your expectations. We look forward to serving you again in the future.
Warm regards,
Yoolax Team
Very impressed with the whole process
Very impressed with the whole process. From ordering to receiving the finished product. Top notch and very high quality at a reasonable price.
22 April 2026
Reply from Yoolax
Thank you so much for your wonderful review!
We’re delighted to hear that you were impressed with the whole process, from ordering to receiving the finished product. It’s great to know that the quality met your expectations and that you found the price reasonable.
Warm regards,
Yoolax Team
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