Yorkshire Dental Suite Reviews 

795
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the friendly staff is exceptionally welcoming and professional, creating a genuinely comfortable environment from the very moment they arrive. People are also very happy with the overall dental service, praising the thorough explanations and personalized treatment plans provided throughout their journey. Some reviewers were not happy with customer service and communication issues, noting frustrating delays and a lack of proper response to their queries. A few customers also noted problems with product durability, mentioning that composite bonding chipped quickly and that they struggled to get repairs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the welcoming and professional... See more

Service

Consumers find service to be positive, highlighting professional teams and welcoming environments. Reviewers... See more

User experience

Customers report a high level of satisfaction with their user experience, highlighting the practice as... See more

Product

People report ambiguous experiences with product, reflecting a high level of disagreement among reviewers.... See more

Customer service

Reviewers highlight ambiguous experiences with customer service, as opinions are heavily divided. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An overall amazing experience from start to finish. The friendliest and most professional ladies front of house Angela & Lydia made me comfortable upon arrival and special thanks to Dr Sammi & Sara fo... See more

Company replied

Rated 5 out of 5 stars

Having had composite veneers done by several different dentists. All of whom were not grasping my idea of wanting the full composite to look as natural as possible including shape. Size and the follow... See more

Company replied

Rated 5 out of 5 stars

Wow, it’s been a long journey, after struggling with confidence due to having a gap between two front teeth, my first time at YDS Birmingham I was super nervous. Every member made me feel welcome. A... See more

Company replied

Rated 5 out of 5 stars

I had 3 years of failed dental treatment elsewhere before finally going to Yorkshire Dental who turned everything around. They listen very carefully, flawless service and perfect dental work. I wou... See more

Company replied


Company details

  1. Dental clinic

Written by the company

Cosmetic Dentists Transforming Smiles, Improving Lives At YDS, we believe that a private dentist has to go the extra mile to make you smile. Our experienced and respected team has transformed 1,000s of smiles and is constantly innovating. Whether it’s teeth bonding, veneers, straightening, implants or whitening, we don’t settle for second best. We’ll give you a smile that will lift your life.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(795)

420 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I hate dentist I had bad experience the…

I hate dentist I had bad experience the staff here are so lovely and make you feel comfortable 1000 percent would recommend Yorkshire dental

6 March 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely review! We’re so glad we could help change your experience and make you feel comfortable — that means so much to us.

We truly appreciate your recommendation and look forward to seeing you again!

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

I’ve had 3 visits now to YDS and what a…

I’ve had 3 visits now to YDS and what a team they have there ! My first day for my hygiene appointment talked through everything and advised so well with Dr Gemma it’s not often they personalise your experience but these guys do go above and beyond!! I went back in after this for tooth removal which I can’t even explain how nervous I was for but every single person was there to reassure me and there were no lies told it was fast it was painless and such a nice environment. From coming in to the front desk to leaving any appointment it is such a welcoming feeling!!

24 February 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear that your visits with us have been such a positive experience. It’s wonderful to know that Dr Gemma and the whole team took the time to support and reassure you, especially during your treatment, and made everything as comfortable as possible. We’re delighted you felt welcomed throughout each visit and truly appreciate your kind words.

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

Composite Bonding

Wow, it’s been a long journey, after struggling with confidence due to having a gap between two front teeth, my first time at YDS Birmingham I was super nervous. Every member made me feel welcome. After a long journey of deep cleaning of the gums and teeth to preparation for Nano composite bonding, the results are something else. I have my confidence back, I’m not afraid to smile anymore. I now want the full set bonding.

I would 100% recommend YSD.

6 February 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear that your journey with our Birmingham team has helped restore your confidence and that you’re so happy with your results. It’s wonderful to know the team made you feel welcome and supported throughout your treatment. We really appreciate your recommendation and look forward to continuing your journey with you.

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

All the staff were so easy to work with…

All the staff were so easy to work with made everything very simple and easy to go through, massive shout out to Amy at the front desk!

19 March 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear everything was made simple and easy for you, and we’ll be sure to pass on your kind words to Amy at the front desk.

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

Best in the business 🙌🏼

I could not reccomend this business enough! Everyone is friendly, understanding and have so much passion for their role.

I received care and check ups throughout the whitening treatment and I was always made to feel comfortable. The results are amazing!

4 March 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear you felt comfortable and well cared for throughout your whitening treatment, and that our team’s passion and support made a difference. We’re delighted you’re happy with your results and really appreciate your recommendation.

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

Must read...

I had an excellent experience at Yorkshire Dental Suite and couldn’t recommend them more highly. From the moment I walked in, the team made me feel completely at ease with their warm, professional approach. The clinic itself is spotless, modern, and clearly equipped with the latest technology.

The dentist took the time to explain everything in detail, ensuring I felt informed and comfortable throughout my treatment. What really stood out was their attention to detail and genuine care—they never rushed and made sure I was happy every step of the way.

The results have been fantastic, and I’m genuinely so pleased with my smile. If you’re looking for a dental practice that combines expertise, professionalism, and a friendly atmosphere, Yorkshire Dental Suite is definitely the place to go.

18 March 2026
Unprompted review
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Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear you had an excellent experience and felt at ease from the moment you arrived. It’s wonderful to know the team took the time to explain everything clearly and that you felt supported throughout your treatment. We’re delighted you’re so happy with your results and truly appreciate your recommendation.

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

Amazing dental suite

Amazing dental suite, everyone goes above and beyond!!!

19 March 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear you had such a positive experience and that our team went above and beyond for you.

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

Had my teeth done with dr Abu and I…

Had my teeth done with dr Abu and I have never been so happy, best thing I ever did I have greeted at the door and make a nice ice latte, I know have a amazing smile and have my confidence back.

14 January 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear that Dr Abu and the team made your experience so positive, from the warm welcome to helping you achieve a smile you’re truly happy with. It’s wonderful to know you’ve regained your confidence.

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

The dental practice is great plus your…

The dental practice is great plus your welcomed from the minute you get there

18 March 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear you felt welcomed from the moment you arrived and had a great experience with us.

– Yorkshire Dental Suite 🦷

Rated 1 out of 5 stars

Avoid they will treat you poorly

if you want to know anything about this company search on google the following

LBC smile white staff mock whistle blower confidential info

Personally I have been going to this company's dental clinics for a few months and can see a lot of truth in the article my advice would be avoid

2 February 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for taking the time to leave feedback. We’re sorry to read your comments, however we have been unable to locate any patient record or appointment history under the name shown on this review within our system.

Please contact us directly so we can investigate fully and resolve matters appropriately. Please feel free to reach out to us directly with your full details so we can look into this further.

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

Absolutely 5* dentist!!

I came here for the first time the end of January, knowing what I wanted the goal to be but a bit of work needed doing prior. We’re now in March and I’m a week away from the goal to start my new journey! This company has been outstanding, all the staff, the dentist, the orthodontist, the hygienist, the coordinator, literally every single person I’ve come in contact with goes above and beyond. Even the fact when I walk in now and they know my name instantly it’s just so personal, I actually will not ever finish coming here even when my journey is complete I will make sure I stay on the plan they offer and have my check ups and hygienist appointments here now, you absolutely know the difference paying that little extra, and if you’re an anxious patient this is the place for you!!!! I promise you by the end of your first visit you’ll be counting down the days for your next appointment with excitement :)

28 January 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear how positive your experience has been from your first visit through to now, and that our whole team has made such a lasting impression. It’s wonderful to know you feel welcomed, supported, and excited for each visit — especially as you approach your end goal. We truly appreciate your trust and look forward to continuing your journey with you.

– Yorkshire Dental Suite 🦷

Rated 1 out of 5 stars

BEWARE!!! AVOID AVOID AVOID

BEWARE!!!! SCAMMERS AND RIP OFF. DON'T RETURN DEPOSITS ON CANCELLATIONS. .... RUDE CUSTOMER SERVICE. AVOID AVOID AVOID AT ALL COSTS!

12 February 2026
Unprompted review
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Reply from Yorkshire Dental Suite

Thank you for taking the time to leave feedback. We’re sorry to read your comments, however we have been unable to locate your patient record within our system due to lack of information. Please feel free to reach out to us directly with your full details so we can look into this further.

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

I had the 3rd of my 5 visits to YDS…

I had the 3rd of my 5 visits to YDS today, the colleagues at the practice from the front of house are friendly and make you feel welcome. Dr Faris carried out part of my procedure with care, he also explained to me how the design of my new smile was taking shape and explained clearly what the next steps were going to be. So far I have received a great service.

16 March 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear you’re having a great experience so far and that our front of house team have made you feel welcome. It’s great to know Dr Faris has taken care to explain each step of your treatment and how your new smile is taking shape. We look forward to seeing you for the rest of your visits.

– Yorkshire Dental Suite 🦷

Rated 1 out of 5 stars

I’m extremely disappointed with the…

I’m extremely disappointed with the communication from Yorkshire Dental Suite.

After finding out that my dentist, Dr Phil, is leaving the practice, I decided not to proceed with the remainder of my treatment. There is currently £2,600 sitting on my account, which I have requested to be refunded as the treatment plan can no longer go ahead with the clinician it was originally agreed with.

Since then I have called multiple times and sent several emails, yet I have still not received a proper response about my refund. Each time I call, I’m told someone will call me back, but that never happens.

Between myself and my partner we have spent over £10,000 with the practice, so the lack of communication and urgency around this situation is really disappointing. Patients should not have to chase repeatedly just to receive a response about money that is sitting on their account.

Dr Phil himself has been excellent and I have no complaints about the treatment from him. However, the way this situation has been handled by the clinic has been very frustrating.

At this stage, I would simply like clear communication on when my £2,600 refund will be processed.

10 March 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your feedback. We’re very sorry for the frustration caused and for the lack of communication you experienced, as this is not the standard we aim to provide. We appreciate your patience while this is resolved.

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

The team at YDS have been fantastic

The team at YDS have been fantastic. From the receptionsts to the dental team, they were all very friendly & professional. Gabi (Dentist) listened to all my requirements & took the time to explain the procedure. The final results are amazing & I now have the smile I always wanted.

14 March 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear that Gabi and the team provided a friendly and professional experience, and that everything was clearly explained throughout your journey. It’s wonderful to know you’re happy with your results and now have the smile you’ve always wanted.

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

All staff are really friendly

All staff are really friendly. So happy with my treatment.

Manchester YDS would highly recommend.

3 March 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear you’re happy with your treatment and found our Manchester team friendly and welcoming. We really appreciate your recommendation.

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

From my first visit I was made to feel…

From my first visit I was made to feel welcome by the girls on reception, both very professional and friendly. Everything explained during my invisalign, tooth whitening and composite bonding journey. Dr Shaan you are an amazing dentist I cant thank you enough for making my smile complete

13 March 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear that our front of house team made you feel welcome from your first visit and that everything was clearly explained throughout your aligners, whitening, and composite bonding journey. We’ll be sure to pass on your kind words to Dr Shaan — we’re delighted you’re so happy with your new smile.

– Yorkshire Dental Suite 🦷

Rated 1 out of 5 stars

STAY AWAY AT ALL COSTS - SHODDY COMPANY AND WORK

Absolutely disgusting and false information AGAIN!!! 16/03/26 Why have you asked for me to contact you when you have sent me an email saying !!!!!
Dear Mr Harris,
Thank you for your email.
We are sorry to hear that you remain dissatisfied. Your complaint has been reviewed internally and escalated to senior management in line with our complaints procedure.
After careful consideration, we would like to clarify that we will not be offering a full refund. Our final position remains the same.

If you remain dissatisfied following this final response, you have the right to escalate your complaint to the independent service that handles complaints about private dental care:!!!!!

STAY AWAY AT ALL COSTS -
Following my previous reviews i feel i just need to keep everyone posted and updated on the ongoing sager with YDS. My bottom teeth are now deteriorating from the damage caused by the shoddy workmanship given to me. For a company that professes to be the best in the business they have the aftercare that can only be described as that of a back street pizza shop..
Whilst the 2 owners are flying around in their fancy cars and private jets I' am at home in pain and feeling ridiculed with my appearance to the point i do not want to go out of the house.
Sometimes companies that show all these fantastic reviews are only there because people are incentivised be it the consumer or staff to make a 5 star review.
I have tried and tried to resolve this matter which has now resulting in me having more expense in taking legal action.
I' am keeping everybody updated because of shear anger that is harbouring inside me. It's almost like dealing with robots. After all this time i have only been offered an appointment which then got cancelled due to it been booked in with totally a wrong clinician that could not see to my problems!!
I always thought British Gas was the worse ever customer service but these guys take the biscuit.
I would urge anyone wanting to have any work done by this company not to be fooled by the 5 star reviews.
Instead take a look at the many 1 star reviews that are both on google and this platform.

14 March 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your feedback. We’re sorry to hear about your experience and would really appreciate the opportunity to address your concerns. Please contact us directly so we can discuss this further and work toward a resolution.

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

The girls are reception was really…

The girls are reception was really kind, I was really nervous but everyone made me feel comfortable. It was also alot cheaper then I had planned.

7 March 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear that our reception team were kind and helped you feel comfortable, especially while feeling nervous. We’re also glad we could provide a treatment plan that worked well for you.

– Yorkshire Dental Suite 🦷

Rated 5 out of 5 stars

I had a gap filled in at the front of…

I had a gap filled in at the front of my teeth
I was a little nervous, but everything was explained to me as we went along.
The procedure was quite quick as well
Really excellent service
I can now confidently ☺

9 March 2026
Unprompted review
Yorkshire Dental Suite logo

Reply from Yorkshire Dental Suite

Thank you for your lovely feedback. We’re so pleased to hear that everything was clearly explained and that you felt at ease during your treatment. It’s wonderful to know you can now smile with confidence.

– Yorkshire Dental Suite 🦷

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