Yorkshire Tea Reviews 

Had a small problem with teabags I got in touch with Taylors and they replied very quickly and fixed the issue with no fuss whatsoever

Same complaint as all the others here, you are using far less tea in the bags and the recipe has changed. You cannot go against all these customers who clearly have years of tea drinking expertise. Too many standard company replies. You clearly have no intention of admitting what you are doing so we will move the complaint to the Times and Private Eye.

Been drinking Yorkshire Tea for years.
Random bags tasting like perfume in the last 3 boxes, including the box they sent directly as a replacement when we contacted customer service.

So impressed with their customer service.
My issue with some faulty tea bags was resolved within less than 24 hours.
Well done 👍🏼

Bought a box of Yorkshire Tea most of them had holes in so I contacted the team they responded within an hour and the next day resolve the issue by replacing the box extremely happy customer

Great customer service. Prompt reply. No making excuses. Generally Bronte was amazing.

I had an issue with a product which was responded to very quickly and an explanation given as to how this was likely to have occurred. It resolved my misgivings about buying this product again (one that I have used for many years).

Great product and support team! I've enjoyed this Tea for years, great flavour and consistency. I reported a small problem in the spirit of maintaining the quality of the product, and the response was immediate and comprehensive. I remain a happy and loyal customer and recommend this tea to anyone who enjoys a good cuppa! Proper!!

I had a problem with the 600 bag of tea bags.

I contacted customer service and the lovely Bronte provided an explanation and offered a replacement. No arguing or negotiation, provided a solution.

Great service. Thank you

Emailed my upset regarding my teabags and response back cleared up the matter straight away. Very please with the polite and kind response.

I start boycotting this brand after they release that god awful radio ad

Really great customer service and a wonderful product. Highly recommend going Gold!

I am considering changing brands after years of using Yorkshire tea . I no longer think it is as good as it used to be, not strong enough, and the taste is not the same.

Came onto the Internet to see if anyone else is finding Yorkshire Tea now tastes bad. See that looks of people do! I'm disappointed as I pay around £6/7 for the big box and now feeling like it's no longer worth it. We tried a box of Miles tea last week and they were delicious!

We had a fault with some tea bags and advised the company of the problem. There was an immediate reply and the goods are being replaced. Top class service!!

The best tea and best customer service in the world.

Fantastic customer service. I reached out, a bit tongue in cheek, with a query about their tea bags - got an immediate and very informative and friendly reply. Couldn't ask for more - their tea is great too, been drinking it for years !

We had difficulty separating the teabags from paired, as supplied, to singles, for use, causing the bags to burst in the cup.
Customer Csre acted immediately and replaced the dodgy box with TWO new boxes. Happy Days!

In early Dec '25 I got flu and still have remnants now and one thing that was keeping me going was a jolly good strong mug of tea, my fave being Yorkshire Tea and I have used it for so many years the brand is almost as old as I am! I noticed the tea was weak, colourless and flavourless. I put it down to being I'll and even did a covid test as that can affect what you taste. Negative test! Even now I look at it, know it's a mug of tea, but nothing. Still no colour or flavour. I've even been using two teabags to make one cup and started buying small boxes of alternative bags so that I can change brand. Sorry Yorkshire but I think I'm jumping ship. Please don't bother with the cut and paste response, please put them back to what they were. The product has changed drastically but the price hasn't!

I had a slight issue with a box of tea. First issue in many many years of drinking Yorkshire tea. It was resolved and rectified within an hour or two. Rapid, respectful response from the team.