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Company details

  1. Payment service
  2. Bank
  3. Card processing service
  4. Currency exchange service
  5. Money order service

Written by the company

YouezPay is the online credit card payment brand under Hong Kong Eason International Trade Services Limited, specializing in secure payment processing services. With a robust network of over 100 trusted merchant partners, we process over $15-20 million in transactions monthly. Our operations are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), demonstrating our commitment to maintaining the highest standards of security and data protection. Our Services: Online Credit Card Processing, Risk Management, Payment Integration.


Contact info

  • FLAT/RM 1406B 14/F, THE BELGIAN BANK BUILDING, NOS.721-725 NATHAN ROAD, MONGKOK KL, HONG KONG, 999077, Kowloon, Hong Kong

  • info@youezpay.com
  • youezpay.com

4.1

Great

TrustScore 4 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Fast Refund Process Review

I recently had to request a refund, and I was pleasantly surprised by how quickly it was processed! The payment website made the whole experience seamless and hassle-free. Within a short time, the refund was reflected in my account. I appreciate the efficiency and excellent customer service. Highly recommend this platform for anyone looking for a smooth transaction experience!

9 March 2025
Unprompted review
Rated 5 out of 5 stars

High Efficiency and Professional Customer Service

I’m very satisfied with the customer service experience this time. The response time was exceptionally fast, with almost no waiting. The customer service team not only provided professional answers to my questions but also proactively offered multiple solutions. The whole process was efficient and thoughtful. Such a great service experience is truly rare—excellent!

17 January 2025
Unprompted review
Rated 4 out of 5 stars

Fast Website Loading Speed

The website's loading speed is indeed very fast, and browsing feels smooth without any lag. However, I did notice a slight delay occasionally when switching between some functional pages. I hope it can be further optimized in the future!

1 January 2025
Unprompted review
Rated 4 out of 5 stars

Customer Service is Decent

The design of this website is quite good, and I really like the style. As for the customer service, their attitude is polite and patient when answering my questions. However, I feel the efficiency in resolving issues could be improved—it’s not as professional as I expected.

29 November 2024
Unprompted review
Rated 4 out of 5 stars

Dispute Warning Feature is Practical!

I personally find the dispute warning feature on this payment website very practical. It provides timely alerts about potential issues in transactions, which helps me be better prepared when handling disputes. However, sometimes the warning details are not comprehensive enough, and I need to do additional checks and verification myself. Overall, it’s a useful feature! Highly recommended for enhancing transaction safety.

23 November 2024
Unprompted review
Rated 3 out of 5 stars

Convenient Payment, but Slow Customer Support Response

The payment process on this website is quite straightforward, and the speed is decent, so overall, it’s fairly convenient to use. However, when I encountered an issue, the customer support response time was quite disappointing. It felt inefficient, and problem resolution was somewhat slow. Sometimes, I had to wait a long time for a reply, which definitely impacted the overall experience!

5 November 2024
Unprompted review
Rated 4 out of 5 stars

Simple and clear interface design.

The interface design of this payment website is very simple and clear, with a well-organized layout that looks straightforward and to the point, without any unnecessary elements. This intuitive design enhances the user experience-very well done and worth learning from!

21 October 2024
Rated 5 out of 5 stars

Contacted YouezPay for a refund, and it went very smoothly!

I waited a month and still didn't receive the cat bed, so I had no choice but to request a refund. I thought it would be a hassle, but the refund process was incredibly smooth, and customer service handled it promptly. Although I was disappointed not to get the product, the refund process gave me a lot of peace of mind.

10 July 2024
Rated 4 out of 5 stars

Got my refund, but the process was a bit complicated

I had to request a refund for a purchase due to a product issue, and the initial experience with customer service wasn't smooth. I had to wait a few days for a response, and then they required various transaction proofs. Fortunately, the customer service was quite helpful once I got through, and they eventually resolved the issue. Although it was a bit of a hassle, at least the problem was fixed. I hope the refund process will be simpler in the future.

2 August 2024
Rated 5 out of 5 stars

Youezpay's exchange rates are very transparent, and the conversion speed is impressively fast.

Recently, I needed to make a foreign currency payment while shopping, and I found Yourzpay's exchange rate conversion feature to be incredibly helpful! Not only are the rates updated in real-time, but the conversion is also super fast, with the amounts clearly displayed. I didn't even need to check the rates elsewhere, which saved me a lot of hassle. It's really time-saving and efficient!

29 July 2024

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