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Youi Reviews 28,953

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TrustScore 4.5 out of 5

4.7

Insurance agency
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Review summary

Created with AI, based on recent reviews

Considering 7,961 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, often highlighting their extensive knowledge and ability to make interactions pleasant and stress-free. The service is frequently described as quick, easy, and hassle-free, with many people appreciating the efficiency of processes like claims handling and quote generation. Reviewers are particularly impressed with the excellent customer service, noting prompt responses and a genuine desire to assist. Many consumers also found the pricing to be competitive and affordable, leading to significant savings. However, some customers also noted issues with repairer selection, mentioning that authorized repairers were sometimes inconveniently located or took longer than expected. A few other people also felt that quotes were occasionally higher than competitors, and some found the sales approach to be overly pushy, with follow-up calls even after declining offers.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and friendly demeanor.... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness, politeness,... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting significant savings on their... See more

Claim

Customers consistently note positive experiences with claim. Many reviewers highlight the seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi everyone, my parents were recently given the run around by Coles Car Insurance (so feel free to dump them in support) but a quick call by me to Youi got us started, and we ended up with a policy wi... See more

Rated 5 out of 5 stars

Professional, quick, easy, hassle free and peace of mind. Hours after my accident, approval granted, a garage was arranged and matter sorted within 24 hours. My car is back all shiny and new( job we... See more

Rated 5 out of 5 stars

Phenomenal assistance. My wellbeing was clearly the priority, car was second! Yolandi was very empathetic & patient. Definitely made me feel like less of a tool for prangin my car. Customer service is... See more

Rated 5 out of 5 stars

Without even being asked, the customer service representative checked to see if he could get a better deal for my policy. Ended up knocking $100 off! I was only calling to update my credit card detail... See more

Company details

  1. Insurance agency
  2. Car and Motor Insurance Agency
  3. Business insurance company
  4. Home Insurance Agency
  5. Insurance company
  6. Motorcycle Insurance Agency

Written by the company

We get that you’re all different, living in different homes and driving different cars so we get that you should be with an insurer who understands you. This is why we ask questions to get to know you better because the more we know about you, the less we have to assume. This helps us to tailor-make a premium to suit your needs. Simply put, at Youi, we get you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Daniel very understanding and helpful

Daniel very understanding and helpful. It's great to be able to speak with another human and not a machine.
Really appreciated the options and information provided. He didn't rush the conversation or push for things I wouldn't need.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Comprehensive sorted

Needed to renew my comprehensive car insurance and my usual insurance company had increased the price so I got in touch with Youi and has saved me money 💰 this year. I am satisfied with the talk to the staff member and the time spent discussing my cars insurance.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I've been with Youi for 11 years

I've been with Youi for 11 years. In that time I've had several policies car, home, contents & business. Every interaction, no matter if it's quoting/changes, cancellations or roadside assistance, I've received outstanding customer service, without fail.
Every operator has treated me like a friend and you just don't get service like that anywhere else.
I'll continue to use them for many years to come!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I was transferred to Jessica after working with Willow reviewing my due CTP policy, Jessica then went through all my policies and provided me with the best price which included some refunds, Jessica also answered all my questions and queries regarding policies changes, she was friendly and very helpful.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Half my costs saved - bonus!

All my questions were answered in a clear manner. Jonah was extremely patient and explained the telephone process to me, as well as the quotation process. He was polite, cheerful and accommodating!
And I saved money by paying almost half of what I have been paying. What a bonus!

6 May 2026
Unprompted review

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