You Know Who's Reviews 

3,663
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 237 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic prices and great value for money across a wide variety of clothing and household items available on the website. Consumers also note that the products are generally of very good quality and that browsing and ordering online is simple, fast, and convenient. However, some customers also noted frustrating issues with missing items in their parcels, alongside occasional delivery delays caused by the chosen courier service. A few people experienced additional problems with sizing inconsistencies or incorrect items being sent, which sometimes made returns necessary.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. While some reviewers... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a high level of disagreement among... See more

Order

Users describe ambiguous interactions with order, highlighting a stark division in customer feedback. While... See more

Quality

Clients share positive opinions on quality, highlighting that many items are fabulous, well-made, and... See more

Price

Reviewers mention positive feedback about price, highlighting excellent bargains and very cheap items.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... See more

Company replied

Rated 4 out of 5 stars

Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... See more

Company replied

Rated 4 out of 5 stars

I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company... See more

Company replied

Rated 4 out of 5 stars

My order was delivered promptly and in excellent condition. One of the items in my order was out of stock so was a little disappointed as this wasn't mentioned when I ordered it. This is the reason... See more

Company replied


Company details

  1. #165 of 256 best companies in Ladies' clothes shop
  2. #402 of 590 best companies in Clothing Shop

About You Know Who's

Written by the company

High street brands for less.

You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.

Products are available both online and in a physical You Know Who`s shops across United Kingdom.


Contact info

4.2

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(3,663)

153 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Over priced shipping

Nice to get the items unfortunately one item was out of stock after taking payment dont understand that postage by evri. Not a fan. Plus higher postage than other online ordering using Evri. Item deliverd to wrong house as usual please use a more reliable service items bought were good.

20 August 2026
Rated 5 out of 5 stars

Quality

I enjoy buying from this company , as they sell some lovely items which don’t break the bank.

20 August 2026
Rated 5 out of 5 stars

Two orders | Both excellent

Recently bought three pairs of trousers which were exactly as described. This led to me placing a second order for one of the pairs in a different colour, whilst doing so I also ordered pillows, boot liner, bath mat, tea towels and black briefs (which are better than those from the high street knicker shop) - all exactly as described and good value. Ordered 21st, received 26th which I don't think is an unreasonable delivery time. Thank you. I'll be back.

21 August 2026
Unprompted review
Rated 2 out of 5 stars

RETURNS

Ordered two tops in an 18 and a large size - these did not fit so requested 'how to return' a fortnight ago. These clothes did not even fit a size 16 friend. No response so take it they do not accept returns on the cheaper items. Bad business.

20 July 2026
Rated 1 out of 5 stars

Terrible experience with delivery…

Terrible experience with delivery service.
They ring with a random number, without prior notice if not answered refused to deliver parcel. Poor communication regarding delivery time.
This has put me off to purchase again with YKW. Still awaiting my parcel.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

I've ordered from them before and have…

I've ordered from them before and have always been pleased with how my items have been packed. However, this time I was very disappointed.
The two pillows were packed well in cellophane , but the bath towel and short-sleeved cardigan appeared to have just been thrown into the parcel. They arrived so badly creased, including the little short sleeved cardigan , which now I will have to try and get the creases out which wasn't what I expected.
I hope the company will take a little more care with packaging clothing and textiles in future, after all it still cost money even though the items are cheaper .

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service
Recieved my 1st order and one item was missing, I emailed and with in 2 days it was sent to me. The quality on the clothes I had was fabulous and the prices so cheap. May take a little longer to deliver but worth the wait. I will be ordering from them again

10 July 2026
Unprompted review
Rated 2 out of 5 stars

Always something wrong

I don’t know why I keep ordering from here because I’ve ordered probably 10 times and had 1 or 2 orders that were correct!
Items missing, wrong sizes, this time I’ve got a missing t shirt I ordered for my daughter …they don’t even put a note or anything in to tell you things are out of stock or missing, youve got to be psychic or chase them which takes ages to get a response.
One upset little girl that wanted that top for her holiday!

8 July 2026
Unprompted review
Rated 2 out of 5 stars

Delivery took a while

Delivery took a while. The items I ordered were From clothing companies that I’ve never heard of. Clothing quality was cheap too. I’m not sure where the items are stored but there was a very weird smell coming from them. Sizing was off, I’m a size 10 and ordered one dress in a 12 but still too tight. Won’t be using again .

7 July 2026
Unprompted review

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