Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... See more
Company replied
I have recently bought a microfibre duvet which is fantastic and two bouncy pillows, also fantastic and really good quality. The girls ex M&S grey tights seemed to lose their elastic straight away... See more
I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company... See more
Company replied
Company details
- #166 of 255 best companies in Ladies' clothes shop
- #416 of 607 best companies in Clothing Shop
About You Know Who's
Written by the company
High street brands for less.
You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.
Products are available both online and in a physical You Know Who`s shops across United Kingdom.
Contact info
United Kingdom
- online@youknowwhos.co.uk
- youknowwhos.co.uk
4.2
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The first time I used this company
This was the first time I have used this company. I ordered seven items and only kept one. They looked good on the website but I was very disappointed with the quality and fit. The only item I kept was a hoodie which I'm pleased with fit and the quality.
Unfortunately I won't be using them again.
2 February 2026
Reply from You Know Who's
Thank you for your review.
We completely understand your disappointment and appreciate your honesty. While we’re glad you were happy with the hoodie, we’re sorry that the other items did not meet your expectations.
We appreciate you giving us a try and hope that, despite this experience, you might consider us again in the future.
Items good value but despatch dept bad!
The items represent good value, but the despatch department is terrible, took delivery of 2 orders recently - both wrong; one order had an item missing which is impossible to prove that you haven't received it. Its put me off future puchases. Sort this out please!!
13 February 2026
Unprompted review
Disappointing first shopping experience
Delivery charge expensive, for a poor service that took more than 7 days. 1 item out of stock, and the other item a different colour from description. Inferior quality goods. Wouldn't use again.
9 February 2026
Unprompted review
Reply from You Know Who's
Thank you for your review.
We’re sorry your experience didn’t meet expectations. We apologise for the delayed delivery, out-of-stock item, and color discrepancy. Please reach out to us at online@youknowwhos.co.uk if you need any further assistance.
Do not shop from them
Absolutely disappointed. I ordered a jacket and have now been waiting 4 days for delivery. The situation became even more frustrating today when I received an email from Yodel confirming delivery between 19:00–21:00.
Not only did the parcel not arrive, but I then received a notification claiming that the driver attempted delivery and that no one was at home. This is simply not true. Both my wife and I were at home all day, and there was no knock, no doorbell, no card left—nothing.
Using Yodel, one of the most unreliable courier services in the UK, reflects very poorly on your brand. As a customer, I don’t care whose fault it is internally—the responsibility lies with the retailer to choose a dependable delivery partner.
Until this is resolved, I cannot recommend ordering from you. Reliable delivery is basic customer service, and this experience has been a complete let-down.
2 February 2026
Unprompted review
Reply from You Know Who's
Thank you for your review.
We’re very sorry to hear about your experience and truly understand how frustrating this must have been. While Yodel generally has a strong delivery success rate, we know that, as with all couriers, things can occasionally go wrong.
We appreciate your feedback, and our customer service team is always on hand to help with any delivery, order, or feedback concerns. We also offer a DPD next-day service should you prefer not to use Yodel in the future.
My package just arrived but you never…
My package just arrived but you never included the two cream color mens tops. I don't appreciate being scammed & I'll reach out to my bank to get the funds back. How dare you. Don't shop here. There's no way to speak to the seller and they will not send your full order.
1 February 2026
Unprompted review
Reply from You Know Who's
Thank you for your review.
We’re very sorry for the inconvenience caused by the unavailable items in your order. Please be assured that a refund for the two cream-colored men’s tops was promptly issued. Our customer service team is always ready to assist and can be reached directly at online@youknowwhos.co.uk
for any questions or concerns. We take all orders seriously and work hard to ensure every customer receives the service and products they expect.
Order YKW#601571 received -ordered two…
Order YKW#601571 received -ordered two men’s & one child’s jumper - one of the mens jumpers is missing from parcel and no dispatch note included in package. No refund, no contact to advise out of stock, no response to emails sent over a week ago.
Will not use again
14 January 2026
Unprompted review
Reply from You Know Who's
Hi Laura,
Thank you for taking the time to leave a review. We’re sorry for the frustration caused and appreciate the opportunity to clarify what happened.
Your first email was sent outside of our office hours and was picked up on the next working day. At the time of picking your order, one men’s jumper was unfortunately unavailable. A refund has now been fully processed for this item, and a confirmation email has been sent. Depending on your payment provider, funds can take up to 5 working days to show.
When you contacted us again, also outside of office hours, the message was responded to on the next working day and the refund was re-confirmed immediately. We do apologise that this was not actioned as promptly as it should have been the first time.
We understand how disappointing this experience has been and we’re sorry for the inconvenience caused. Our customer service team are human, and while we always aim to get things right first time, we do appreciate your patience when issues are brought to our attention.
If you have any further queries, our team will be happy to help.
Very disappointed
I ordered 5 items. Amongst them was:
1 mans top missing from parcel
1 mans top had a cut label and torn packaging
1 umbrella broken spokes and torn
I have filled in a contact form but no reply
16 January 2026
Unprompted review
Reply from You Know Who's
Hi,
Thank you for your review. We’re sorry to hear about your experience and would like to clarify a few points.
One men’s top was missing from your parcel due to a stock issue identified during picking. This item was refunded in full once confirmed.
Regarding the cut-label item, our business specialises in cut-label fashion, which is clearly advertised across our website and product listings. This is not a fault, but a characteristic of the products we sell.
In relation to the umbrella, our customer service team requested photos of the damage on two occasions so this could be investigated and resolved appropriately. Unfortunately, we did not receive a response or the requested images, which meant we were unable to progress this further.
We always aim to resolve issues as quickly as possible and are happy to assist once the required information is received. Our customer service team are available during working hours and will respond as soon as messages are picked up.
Kind regards,
You Know Who’s Customer Services
Saw a decent priced jumper and decided…
Saw a decent priced jumper and decided to get it. I also picked up a hat and gloves on the delivery as fairly cheap but no extra delivery fee. Only the hat and gloves were delivered as the jumper wasn't actually available. This was refunded but in essence I have ended up paying £5 delivery for a relatively cheap hat and gloves - so no saving at all.
16 January 2026
Unprompted review
Reply from You Know Who's
Hi,
Thank you for your feedback and for placing an order with us.
We’re sorry for the disappointment caused when the jumper became unavailable after your order was placed. Your refund for the jumper was processed in full as soon as this was identified.
Delivery charges apply per order rather than per item, and as the remaining items were still dispatched, the original delivery fee remained in place. We appreciate that this may not have felt like good value once the jumper was refunded, and we understand why this would be frustrating.
We do genuinely appreciate you taking the time to share your experience, as feedback like this helps us review how we communicate stock availability and delivery charges more clearly.
Kind regards,
You Know Who’s Customer Services
First & last order
Rubbish. First order placed and they sent me a dispatch email and a tracking number and a cancellation email /refund all within hour and a half! Avoid, I will be.
15 January 2026
Unprompted review
Reply from You Know Who's
Hi,
Thank you for your review. We’re sorry to hear you feel this way.
Your order was cancelled shortly after being placed as the item became unavailable during processing. The dispatch and tracking notifications were generated automatically by our system before the stock issue was identified, which is why you received multiple emails within a short time frame.
A full refund was issued promptly, and no payment was taken for an item that could not be supplied. We appreciate that receiving several emails at once can be confusing and apologise for any inconvenience caused.
Kind regards,
You Know Who’s Customer Services
Great company
Quality items,delivered on time and well packed.Great customer service.Happy customer
7 January 2026
Unprompted review
Reply from You Know Who's
Hi,
Thank you so much for your lovely feedback. We’re really pleased to hear you were happy with the quality of the items, delivery, and our customer service.
We truly appreciate you taking the time to leave a review and hope to welcome you back again soon.
Kind regards,
You Know Who’s Customer Services
Material is not as is advertised
I bought a pair of pyjamas that had been reduced to eight pounds, which I thought was a good deal considering they were advertised as fleece material. Unfortunately, they were cheap in price and in quality. The material is terrible, sticks to my skin, and is definitely not fleece. Very disappointing, and probably the last time I will shop with this store.
9 January 2026
Unprompted review
Reply from You Know Who's
Hi,
Thank you for taking the time to leave a review. We’re sorry to hear the pyjamas did not meet your expectations.
Material composition is listed on each product page, and while these were priced at a reduced rate, we understand that comfort and feel are very subjective. We appreciate you sharing your experience, as feedback like this helps other customers make informed choices.
If the item remains unworn and within our returns period, our customer service team would be happy to assist further.
Kind regards,
You Know Who’s Customer Services
Absolutely impossible to talk to…
Absolutely impossible to talk to someone. Have been waiting 4 days to get a response over an order, not even an acknowledgement.
Update 27/01/26
I NEVER got a response from you, not until I threatened to go to my bank. No junk , no spam, because if that was the case why would I carry on attempting contact?
5 January 2026
Unprompted review
Reply from You Know Who's
Hi,
Thank you for your review. We’d like to clarify this as accurately as possible.
Our records show that a response was sent to you 4 days prior to your follow-up message. While we understand you may not have seen this email, it was successfully sent from our side. As a result, there was no delay in response from our customer service team.
We appreciate that situations like this can be frustrating and thank you for raising your concerns.
Kind regards,
You Know Who’s Customer Services
Buy cheap, buy twice and not for me thank you.
Just received my first order, a little disappointed, I ordered two pairs jeggings, one black, one blue, I received one charcoal and one denim, made in Bangladesh, a little bit smelly but decided to keep them as they were cheap, ok for DIY and gardening also purchased two pairs of fleece lined leggings, received the correct colours but made of very cheap material, nylon, better not go near a fire, couple of other items, again cheaply made. I’ll not be placing another order.
7 January 2026
Unprompted review
Reply from You Know Who's
Hi,
Thank you for taking the time to leave a review and share your experience.
We’re sorry to hear the items did not meet your expectations. Product colours and fabric compositions are listed on each product page, to help customers make an informed choice before purchasing. As an ex–high-street and cut-label retailer, our products are priced accordingly and reflect this value positioning.
We understand that fabric feel and quality can be subjective, and we appreciate you sharing your feedback. If any items were unworn and within our returns period, our customer service team would have been happy to assist.
Thank you again for taking the time to leave feedback.
Was going to.order some items though…
Was going to.order some items though after reading reviews very much confirmed won't be ordering. Delivery company is acomcern and lack to zero customer service is also red flag. Thank uo7 trust pilot for existing
29 December 2025
Unprompted review
Reply from You Know Who's
This review is based on assumptions rather than experience. You have not placed an order with us or interacted with our customer service team.
Our team are real people who deal with a very high volume of enquiries, particularly during peak trading periods, and they work extremely hard to support genuine customers. Judging a business without any direct interaction does not give a fair or accurate picture of the service provided.
We always welcome feedback and value Trustpilot as a platform, but we also encourage kindness and understanding toward customer service teams who are doing their best.
Would be good if you could get through…
Would be good if you could get through to them either by chat or by phone can't do neither, bought items on 4th of December, they didn't post until the 12th december , now being stuck at yodel and can't get through to them either, now can see that everything I have bought has been reduced nice one wouldn't mind if I had received them ,I have bought before and was happy but not know won't buy again
18 December 2025
Unprompted review
Reply from You Know Who's
Hi,
Thank you for your feedback.
We can see that you have not contacted us directly via our email or contact page regarding this order, which is the quickest way for us to assist if there is an issue.
Your order was placed on 4th December and dispatched on 12th December during an extremely busy Christmas trading period. Once the parcel is handed over to Yodel, delivery progress and tracking updates are managed by the courier. At peak times, scans can be delayed while parcels move through their network, which can give the impression that items are not progressing.
Price changes after an order is placed are unrelated to delivery and are due to ongoing promotions and stock adjustments. These reductions do not affect orders already placed.
We are glad to see your order was received well in time for Christmas.
Kind regards,
The You Know Who’s Customer Service Team
10 days to deliver!
Good product at a good price but long wait for delivery. I realise it's December but 10 days for delivery is poor. Had a quick reply to email when I chased delivery and they apologised but think I'm unlikely to order again due to slow delivery.
8 December 2025
Unprompted review
Reply from You Know Who's
Hi there,
Thank you for your feedback and for acknowledging the time of year.
December is an extremely busy period for both ourselves and our courier partners, and while we always do our best to dispatch orders as quickly as possible, delivery times can be longer during peak Christmas trading due to the high volume of parcels moving through courier networks.
We’re pleased to hear you were happy with the product and that our team responded promptly when you got in touch. Your feedback is appreciated and helps us continue reviewing our processes during peak periods.
— The You Know Who’s Team
2 confirmed orders - both orders items missing and only some items refunded
2 confirmed orders, no update in 2 weeks and then emails on the day of delivery to notify some of the items were out of stock and are being refunded. This happened with both orders.
Having opened the 2nd delivery, it contains 4 sets of pjs - not the 5 ordered as a family set. Closer inspection shows that only XL set sent was mens XL when the size ordered in men's was XXL, and there is no set of ladies family pjs. There has also been no refund for pjs notified despite the dispatch note clearly circling the family pjs along with the two items that were notified as missing from the order by email.
Secondly, your company clearly knew they had not dispatched all the items for the confirmed order but held notification back for 2 weeks. 4 sets of family pjs for a family of 5 on a confirmed order is a let down and defeats the purpose of ordering matching family pjs for the whole family for Christmas. Had they notified the confirmed order could only partially be fulfilled the whole order would have been cancelled and placed elsewhere instead of being left in the lurch with 4 sets of pjs the week before Christmas.
15 December 2025
Unprompted review
Amazing!
Amazing! Lovely garments! Quick delivery! Great value for money!
Only thing I would say, DONT size up on the men's pjs! My husband and daughter (who likes boy fitting stuff) are going to be wearing nightdresses as PJ tops for Christmas Eve photos!🤣🤣🤣❤️❤️
Overall though, absolutely FIVE STARs! ⭐️ ⭐️ ⭐️⭐️⭐️
11 December 2025
Unprompted review
Reply from You Know Who's
Thank you so much for the lovely review ⭐⭐⭐⭐⭐
We’re really pleased to hear you were happy with the garments, value, and delivery. Your sizing note is appreciated too and will definitely help other customers when ordering.
We hope the Christmas Eve photos are still full of laughs and festive memories — it sounds like they will be! ❤️🤣
Thank you again for taking the time to leave such positive feedback.
— The You Know Who’s Team
Don’t order from here!!
I’ve ordered quite a few times from you know who’s and have never had a bad experience until now.
Ordered 2 separate orders, no sign of any delays mentioned on their website, a week came and went still no sign of my orders being dispatched. I had to contact them to find out what was going on, asked them to cancel both orders due to the length of time packing and shipping was taking, they claim to have never received that email (conveniently) even though I could see my reply asking to cancel when I replied to them. Orders eventually arrived, 2 items missing from one order and then they sent me men’s pyjamas instead of ladies, have emailed on several occasions and now they’re ignoring my emails to resolve this. So as they do not wish to resolve this I have raised an issue with Klarna (thank goodness I my Klarna debit card as they’re helping recover the funds) and they still continue to not want to help, so you can have a bad review instead, this is how they treat their loyal customers.
28 November 2025
Unprompted review
Reply from You Know Who's
Thank you for taking the time to leave a review.
We have carefully checked the full email thread relating to these orders. The message referred to as a cancellation request was received with no content in the body of the email, which meant we were unable to action a cancellation at that point. In the absence of clear instruction, orders continue through processing as normal.
During the run up to Christmas, we also sent an email to all customers with open orders outlining estimated dispatch dates based on the day their order was placed, to help manage expectations during an exceptionally busy period.
Any issues reported after delivery were reviewed and handled in line with our standard process. Emails are not ignored, although response times can be longer during peak periods and multiple follow-up emails can sometimes cause delays.
We appreciate your feedback and will continue to use it to improve our service.
— The You Know Who’s Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.