You Know Who's Reviews 

3,658
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 274 reviews, reviewers had a great experience with this company, often mentioning they would gladly purchase products again. Consumers frequently state that the items are of wonderful quality and offered at remarkably affordable prices across a wide selection. Shoppers deeply appreciate how simple it is to navigate the online platform and successfully place orders without encountering any major trouble. However, some customers also noted occasional issues with missing items or receiving incorrect sizing in their delivered packages. A few people experienced long delivery waits and expressed clear frustration with the specific courier service handling the shipments. Furthermore, shoppers occasionally found returning poorly fitting clothes to be a complicated process.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a mix of strong satisfaction and frustration.... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying greatly depending on... See more

Order

Users describe ambiguous interactions with order, highlighting a mix of satisfying and frustrating... See more

Quality

People report positive experiences with quality, highlighting fabulous items and great value for money at... See more

Price

Clients share positive opinions on price, highlighting fantastic bargains and affordable items. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... See more

Company replied

Rated 4 out of 5 stars

Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... See more

Company replied

Rated 4 out of 5 stars

Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer w... See more

Company replied

Rated 4 out of 5 stars

I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company... See more

Company replied


Company details

  1. #162 of 251 best companies in Ladies' clothes shop
  2. #401 of 593 best companies in Clothing Shop

About You Know Who's

Written by the company

High street brands for less.

You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.

Products are available both online and in a physical You Know Who`s shops across United Kingdom.


Contact info

4.2

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(3,658)

237 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

RETURNS

Ordered two tops in an 18 and a large size - these did not fit so requested 'how to return' a fortnight ago. These clothes did not even fit a size 16 friend. No response so take it they do not accept returns on the cheaper items. Bad business.

20 July 2026
Rated 1 out of 5 stars

Terrible experience with delivery…

Terrible experience with delivery service.
They ring with a random number, without prior notice if not answered refused to deliver parcel. Poor communication regarding delivery time.
This has put me off to purchase again with YKW. Still awaiting my parcel.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

I've ordered from them before and have…

I've ordered from them before and have always been pleased with how my items have been packed. However, this time I was very disappointed.
The two pillows were packed well in cellophane , but the bath towel and short-sleeved cardigan appeared to have just been thrown into the parcel. They arrived so badly creased, including the little short sleeved cardigan , which now I will have to try and get the creases out which wasn't what I expected.
I hope the company will take a little more care with packaging clothing and textiles in future, after all it still cost money even though the items are cheaper .

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service
Recieved my 1st order and one item was missing, I emailed and with in 2 days it was sent to me. The quality on the clothes I had was fabulous and the prices so cheap. May take a little longer to deliver but worth the wait. I will be ordering from them again

10 July 2026
Unprompted review
Rated 2 out of 5 stars

Always something wrong

I don’t know why I keep ordering from here because I’ve ordered probably 10 times and had 1 or 2 orders that were correct!
Items missing, wrong sizes, this time I’ve got a missing t shirt I ordered for my daughter …they don’t even put a note or anything in to tell you things are out of stock or missing, youve got to be psychic or chase them which takes ages to get a response.
One upset little girl that wanted that top for her holiday!

8 July 2026
Unprompted review
Rated 2 out of 5 stars

Delivery took a while

Delivery took a while. The items I ordered were From clothing companies that I’ve never heard of. Clothing quality was cheap too. I’m not sure where the items are stored but there was a very weird smell coming from them. Sizing was off, I’m a size 10 and ordered one dress in a 12 but still too tight. Won’t be using again .

7 July 2026
Unprompted review
Rated 1 out of 5 stars

I asked you cancel an order but instead…

I asked you cancel an order but instead I have an email saying you're dispatching it. Where is your customer service?

3 July 2026
Unprompted review
You Know Who's logo

Reply from You Know Who's

Thank you for your review, unfortunately you were reaching out to our customer service team regarding cancelling your order during our out of office hours. Our customer service team are available 8-4:30 Monday to Thursday and 8-2 Friday. We aim to respond to emails at the earliest convenience however this can take up to 48 hours during busy periods.
We aim to cancel orders on request however if they have entered the processing stage this is not always possible.
We do also have a free 14 day returns service.

If you need any further assistance with this order please contact customer services.

Rated 4 out of 5 stars

Great company some good quality bargains!

Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer wait. Will keep using you know who's and I would recommend.

19 June 2026
You Know Who's logo

Reply from You Know Who's

Thank you so much for your review! We're thrilled to hear you had a great experience with your online order. We truly appreciate your support and look forward to serving you again soon!

Rated 1 out of 5 stars

WHERE ARE THE GOODS I'VE PAID FOR?

Despite sending messages no communication regarding the items I've paid for. Items havent even been prepared for despatch. No number to ring only a little box to send messages which are ignored.
If I dont receive the goods or a refund I'll be taking this to Trading Standards.

27 June 2026
Unprompted review
You Know Who's logo

Reply from You Know Who's

We're very sorry for the frustration caused and sincerely apologise for the delay. We're currently experiencing an exceptionally busy period, which has unfortunately affected our usual quick dispatch and response times. We've checked your order, and your parcel is due for delivery today. Thank you for your patience, and again, we're sorry for the inconvenience caused.

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, delivered on time and in good condition. Product quality was very good.

19 June 2026
You Know Who's logo

Reply from You Know Who's

Thank you so much for your 5-star review! We're delighted to hear you had a great experience and really appreciate your support.

Rated 5 out of 5 stars

Easy site to use

Easy site to use. Arrives quickly. Good quality items. Packaged well.

19 June 2026
You Know Who's logo

Reply from You Know Who's

Thank you for your wonderful review! We really appreciate your kind words and your support. We look forward to serving you again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look