Your.Rentals Reviews 

I recently had an issue with my property listing on Your.Rentals, and their support team went above and beyond to help me resolve it quickly. The response time was impressive, and the representative I spoke with was knowledgeable, patient, and genuinely eager to assist.

What sets Your.Rentals apart is their dedication to customer satisfaction. They didn’t just provide a generic response—they took the time to understand my concern and offered a clear, effective solution. The platform itself is user-friendly, but having such reliable support makes the experience even better.

Whether you're a new host or an experienced property manager, Your.Rentals provides excellent service and peace of mind. I highly recommend them to anyone looking for a hassle-free rental management solution with top-notch support!

I reached out to VRBO due to an issue with a rental; I had not stayed at the rental at all and stayed at another location where I felt safer and more comfortable. Since the owner/host was not responsive, I decided to reach out directly to VRBO before contacting my bank or a legal representative. Nerea Vu responded to my inquiry within 24 hours and within a week had resolved the issue to my satisfaction. The resolution shows that the company and its representatives are concerned with clients' experience and are willing to listen.

Booked a rental for 1 night on booking.com and it was double booked, someone was already there when we arrived. Called the company and they gave me the owners number who was completely useless and basically said it wasnt his problem because on his site there was only one booking which was not ours, we had to get a hotel that wad almost double the price so I am still waiting on a refund for the original rental and compensation for our hotel and travel as we had to get taxis to the property and then back after we found out it had been double booked, caused an unreal amount of stress, and especially travelling with two disabled people and almost missing the reason we needed the rental in the first place!!

I had a payment issue and Your.Rentals have been following up to ensure that I had proeperly received payment after it was resolved. I really appreciated that.

Quick and efficient help when a situation arose that needed to be resolved. Met a clever and solution-oriented employee at the resolution centre.

They kept the property on booking.com and Air B&B after I booked it and dramatically increased the price. After a few weeks I see that they cancelled my reservation saying it is no longer available (I assume that means that they found another customer who paid more, but I cannot confirm that). This has meant that prices has increased on other accommodation and has caused me to lose money. I had to send them 5 emails about this matter (and booking.com called them) before they responded and then a week later decided to cancel. PLEASE AVOID AT ALL COSTS

Thank you , Customer Service

The biggest disappointment ever! After 2 weeks of the onboarding process, calls and other discussions we went online. We received almost immediately reservation from Airbnb. The problem was that the guest was not charged a cleaning fee and service fee. So we talked to YR and asked for an explanation. For a huge surprise, we were told that because we already had properties in Airbnb and we ''only'' synchronized the calendar with YR, we must manage the Airbnb by ourselves and YR will manage the other channels. ...and on the other channels is YR as a host! This is not legally true because they do not have a contract with owners but us. Within the 2 onboarding weeks, nobody ever said to us about this. So we did not even start and we already disconnected from YR and are not suggesting cooperating with them. Lost of time.

Response was fast and i got the issue resolved

I was on Your.Rentals was a long time and I couldn't take my money out, but Miss Anne Luu was a great help. She helped me set up a payment account and I was able to withdraw my money.
She even did more, giving me proof of payment that I dematned her. I'm very happy with his help. Thank you very much to her.

Lidia Pham is very thorough and efficient.

THANK YOU for your disponibility and kindness

I would like to thank you for the quick resolution of my problem and for your constant attention. I always feel well taken care of.

Excellent service

Hi,I really enjoyed working with Anne,who is very cooperative,kind and efficient.

Issues with clients are dealt with quickly.
Very good response rate. Very helpful !
Would recommend them.

Proactive customer support. My recent experience with Lidia was good.

Your.Rentals is a great platform to work with. The business team and Matteo provide valuable support and best advice for growing my business! In addition, they do the kind of work on their platform that Airbnb and VRBO require their clients to do eg the manipulation of rental rates. And, unlike the Airbnb and VRBO platforms, the Your.rentals platform doesn’t try to trick you eg the possibility re the latter of forgetting or simply not understanding that when you amend rental rates, you often must do so on the calendar as well as in the default box. None of that shenanigans on the Your.rentals platform.