Your.Rentals Reviews 632

I registered my rental units ,provided photographs and got stuck with synchronising their calendars when I asked for help on a phone call I received an email telling me what to do. I was unable to sync my calendars and sent another email asking for help. I was told at this point that my account had been suspended. I sent another email and told me that my listings had been completely deleted as had my account. No help available, and not much empathy. I would avoid if I were you. 

Timely response and really understanding through out my engagement with the customer service

Payout failure after Your.Rentals sent payout to wrong IBAN.
Investigation is extremely slow.
Still have not received the payout for March 26!

Even if the guests didn’t want to pay I appreciate the resolve, also the willingness to help.

Very helpful through the process and a good result

I had a reservation to stay one night in an apartment with the company. Prior to booking, I asked if they would be able to accommodate early check in, to which they agreed and said it would be an additional £25 cost. I continuously followed up to pay the additional charge and heard absolutely nothing from the host. I raised this with Your.Rentals and had no help whatsoever. I was told that I would receive a code to collect a key to the property on the day of the booking. Again, on the day, heard absolutely nothing. Then, once driving hours to the property for the day I had planned, the property manager cancelled the booking an hour before check in time leaving our group of 6 with absolutely no accommodation and ruining our trip. I wish I looked at trip advisor reviews prior to booking. It seems like from other reviews, this company allows property managers to absolutely scam people.

Very disappointing and frustrating experience.

I used Your.Rentals for my property listing on Booking.com, but when I wanted to take over and manage my own Booking.com listing directly, the process became extremely difficult and has still not been resolved.

I first requested a transfer of ownership on 23 March 2026. Your.Rentals informed me that they were unable to transfer the ownership due to internal policy/accounting reasons, and instead suggested removing the listing so I could recreate it directly on Booking.com.

I repeatedly explained that Booking.com had told me this was not the correct solution and that the proper way was an ownership transfer of the existing listing. Despite this, Your.Rentals continued to push the removal option and did not provide clear documented confirmation from Booking.com for my exact case.

Your.Rentals later confirmed that a removal request had been submitted and then stated that the listing was completely removed as of 17 April. However, Booking.com is still telling me that they have not received/registered the situation in a way that allows me to properly take over or recreate the listing. As a result, almost two months later, the issue is still unresolved.

This has caused me a lot of stress, loss of time and uncertainty during an important booking season. The communication has felt slow, unclear and focused on internal policy rather than actually solving the problem for the property owner.

Based on this experience, I cannot recommend Your.Rentals if you want real control over your own Booking.com listing or may later need to transfer ownership.

Excellent support

This company is an absolute shambles !!!!!!!!!!!!!! Had an apartment booked and 2 hours before they cancelled and didn’t even let me know. Only found out through booking.com by ringing several times. The company had no contact with me, would not answer my phone calls or emails. Do not book if you actually want somewhere to stay - go somewhere else!

Your.Rentals is my most important partner in sales.
I can rely on very quick and effective support as well.
Bem is always at disposal and provide invaluable assistance with any kind of booking issues.
I highly appreciate the Team and the system as well.
Just go on like this:)

This is a very good service!! Why I am saying that? Bcoz of the full support and no limite of help I'd got from ANNE, She is helpfull and full of energi. Her support really made me feelling that I am not alone at all.
Deep thanks for Miss Anne.
Best regards.
Nidal

Worst company I've ever dealt with. Booked an Airbnb with them in January, they tried to cancel as they were double booked through a different application. Airbnb spoke to them and got them to keep the booking, a week before we were meant to stay at the villa, they cancelled the booking, leaving 13 of us stranded with no Villa. Shocking service.

Prompt and professional replies, favorable outcome.

Worst experience of our lives and would never recommend this platform to anyone to use. Good luck if your looking for a resolution as well. Even if you have hard evidence of black mould and substandard conditions in which you were scared for your health and safety where you had to vacate and find accommodation elsewhere, they wouldn't even meet halfway with a refund. Disgusting platform in favour of horrible landlords/owners. If i could provide negative stars i would. Stay away from this business, especially holiday rentals in Sydney!

Nicole was very helpful in solving my transaction dispute. It took a long time for it to be resolved, probably not nicoles fault,but payoneer took along time .

We arrived with a confirmed reservation but were unable to access the property due to missing and inaccessible check-in information.

No clear instructions were provided through the booking platform. We were directed to contact the host, but the listed phone number was not in service at the time of arrival. We also attempted to reach the host via WhatsApp and email and did not receive a response until the following morning. Even Capital One Travel representatives assisting us were unable to reach the host or obtain check-in details.

The rental company later stated that instructions had been sent via a separate email. However, this was not delivered through the booking platform, came from an unrecognized sender, and was not reasonably identifiable or accessible at the time of arrival.

As a result, after extended travel and a late-night arrival, we were unable to gain entry and had to secure alternative accommodations.

The company did not resolve the issue directly, and we ultimately had to pursue a dispute process to obtain a refund.

This experience highlights serious concerns with communication, reliability, and the check-in process.

Your Rentals did a great job with supporting me to have a false review removed from Airbnb!
Thanks a lot and well done!

I previously wrote a review on issues i had with Your.Rentals a couple of days ago. I have had heir support team working tirelessly to assist with Payoneer to resolve the payout issues. I am now satisfied that i have received it

Thanks Maria and Gustov ... much appreciated.

Bee

I am really struggling to set up an account and gone through their pioneer set up account or through bank transfer. I have also sent Your.Rentals my details so they can set up the account and it comes up with invalid email.I tried another email address, which also said invalid email. It is now 7 days ago and I have not yet received my payouts. I have been talking to a AI which is going round in circles. If I count the amount of times I have tried to set up it must be well over ten times. I go through a match a puzzle about over 10 times which you have to match 7 puzzles.

If they're having issues with the third party payout this needs to be changed asap. Although staff have been emailing me the only time I can speak to a human is by appointment this week over the phone. It's got to get better than this!! Can a human being please get in touch?

i had a. booking via booking.com. the host (your.rentals) cancelled it only 6 hrs before the check in. they sent an email they have a leak (single storey property, no any rain in the past weeks). booking.com sent an another email and said they can not accomodate due to overbooking. i'm not sure who is lie but definitely not recommend this company