Your Doctors Online Reviews 1,697

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 715 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed, efficiency, and overall value, often highlighting how it saves them significant time compared to traditional doctor visits. The staff and doctors are frequently described as friendly, professional, and understanding, providing attentive care and thorough explanations. Many appreciate the quick response times and the seamless user experience, making it easy to get prescriptions and treatment plans. However, some people were dissatisfied with customer service, citing issues with unclear membership terms, slow responses, or a lack of follow-up on serious medical results. A few other people also felt that communication could be inconsistent, with some experiencing difficulties understanding staff or receiving conflicting information.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as excellent and providing great... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and quick... See more

Customer service

People report positive experiences with customer service, highlighting professional assistance, quick... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the service for its... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting immediate responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and value for money. I have used my subscriptions multiple times this year to receive prescriptions for my children. This service has saved me countless hours of waiting rooms. The r... See more

Company replied

Rated 5 out of 5 stars

Fast, dependable, reliable and understanding. Have told lots of friends of this service. No one likes emergency room wait times or not knowing if you are going there with sicker people. Standard docto... See more

Company replied

Rated 5 out of 5 stars

For an online doctor experience, this is a pretty good company to work with. Their support teams are quick to action and follow-up, and the patient care advsiors that I've spoken to so far (3 of t... See more

Company replied

Rated 5 out of 5 stars

I found this service by accident when trying to get help for an obviously infected toe. It was a weekend. Being diabetic it is a worry when there is a foot problem. Your Doctors Online were knowledg... See more

Company replied


Company details

  1. Clinic

About Your Doctors Online

Written by the company

Your 24/7 Virtual Healthcare Clinic in Canada
Your Doctors Online is a premier virtual healthcare platform, providing patients with immediate, 24/7 access to board-certified physicians from the comfort of home. If you are researching how to see a doctor online and receive medical advice without the long waits of a traditional walk-in clinic, our platform offers a seamless, highly secure solution designed for both urgent interventions and ongoing health management.

How Our Online Doctor Appointments Work
We believe that accessing professional medical advice should be entirely frictionless. Whether you prefer a secure text chat, a standard audio phone call, or a comprehensive video visit, our flexible consultation modalities are tailored to your immediate comfort. There is no complicated preparation required—patients simply create an account, share their symptoms, and connect directly with a healthcare professional under 5 minutes. Oh you can share your subscription with your family.

Comprehensive Medical Services and Documentation
Our digital clinic is fully equipped to handle a wide spectrum of non-emergency medical requirements. Following a virtual assessment, our attending physicians can issue new medications or refill, blood work, or imaging requisitions, and with our pharmacy network, you pay $0 to get your prescription delivered to your doorstep.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Thorough care and prompt service

Thorough care and prompt service

20 May 2026
Your Doctors Online logo

Reply from Your Doctors Online

HI LAuna,


Thank you for the excellent feedback! Your Doctors Online provides 24/7 virtual urgent care, and we are thrilled to hear that our dedicated customer service team provided a professional and speedy resolution for you. It is our mission to deliver fast, reliable, and high-quality online medical assistance at every step of your healthcare journey.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Best service

It was great

19 May 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Ajith,

Thank you for the excellent feedback! Your Doctors Online provides 24/7 virtual urgent care, and we are thrilled to hear that our dedicated customer service team provided a professional and speedy resolution for you. It is our mission to deliver fast, reliable, and high-quality online medical assistance at every step of your healthcare journey.

Best Regards,
Your Doctors Online

Rated 1 out of 5 stars

Complete scam

Complete scam. They randomly send you a "subscription" invoice for a few hundred dollars after paying for a single visit. They're crooks. Rocket Doctor is much better.

19 May 2026
Unprompted review
Your Doctors Online logo

Reply from Your Doctors Online

Hi Amber,

Thank you for sharing your feedback.

We have reviewed your subscription details and confirmed that you were previously subscribed to our $1-per-day subscription plan, which is billed annually at $365. The subscription was not scheduled for cancellation and was automatically renewed for the current billing period.

As a resolution, we have already initiated a full refund for the subscription. The refunded amount should be reflected in your account within 3–5 business days from the date of cancellation.

We apologize for any inconvenience this may have caused. If you need any further assistance, please do not hesitate to contact our customer support team.

Kind regards,
Your Doctors Online Team

Rated 5 out of 5 stars

I’m very impressed with the response…

I’m very impressed with the response time after I sent an email to customer service. Thank you for the professional and speedy resolution. The customer service representative I dealt with listened well and answered questions very politely.

18 May 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Sandra,

Thank you for the excellent feedback! Your Doctors Online provides 24/7 virtual urgent care, and we are thrilled to hear that our dedicated customer service team provided a professional and speedy resolution for you. It is our mission to deliver fast, reliable, and high-quality online medical assistance at every step of your healthcare journey.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Your doctors online is very convenient…

Your doctors online is very convenient and easy to access. Good service indeed

18 May 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Patrick,

Thank you for the wonderful feedback! Your Doctors Online provides convenient 24/7 virtual urgent care. We are glad to hear that our platform was easy to access and met your needs. It is our mission to deliver seamless, high-quality online medical consultations and accessible healthcare whenever you need it.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

So good customer service

So good customer service

17 May 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Shahid,

Thank you for the wonderful feedback! Your Doctors Online provides 24/7 virtual urgent care and dedicated patient support. We are glad our customer service team could assist you effectively. It is our mission to deliver seamless, high-quality online medical consultations and ensure a positive experience for every patient.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Great response and return time on…

Great response and return time on results and concerns are all on top of it.

17 May 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Gilbert,

Thank you for the fantastic review! Your Doctors Online provides fast, 24/7 virtual urgent care and rapid lab result delivery. We are thrilled to hear that our medical team addressed your concerns quickly and efficiently. It is our mission to offer seamless and accessible online doctor consultations whenever you need them.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

great work

very good exercise,
and the doctors are very good

17 May 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Han Xiang,

Thank you for the wonderful feedback! Your Doctors Online provides 24/7 virtual urgent care, and we are thrilled to hear that our board-certified physicians provided you with an excellent experience. It is our mission to deliver fast, reliable, and high-quality online medical consultations whenever you need them.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Quick

Quick, thorough and friendly!

16 May 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Roza,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Great service and support

Great service and support. Would recommend.

16 May 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Emma,

Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Easy to get in touch with a physician

Easy to get in touch with a physician, smooth process

16 May 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Amelia,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Had a wonderful experience with Sarah…

Had a wonderful experience with Sarah sumbal she went over everything perfect helped me with a great diet plan really recommend Your Doctors online. Everyone is super helpful and it’s super convenient.

15 May 2026
Unprompted review
Your Doctors Online logo

Reply from Your Doctors Online

Hi Deanna,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

They have been absolutely amazing for…

They have been absolutely amazing for me and my daughter and so convenient and easy. We truly appreciate everything they do for us.

15 May 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Crystal.
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Sarah was very knowledgeable and also…

Sarah was very knowledgeable and also understanding and easy to talk to
She went through everything i was hoping to and frequently asked if I had any questions

14 May 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Nicole,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars
Your Doctors Online logo

Reply from Your Doctors Online

Hi Deppa,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars
Your Doctors Online logo

Reply from Your Doctors Online

Hi Katherine,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Good

Good experience

13 May 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Dyan,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Good experience

Very fast and helpful

13 May 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Chelsea,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars
Your Doctors Online logo

Reply from Your Doctors Online

Hi Wasim,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Sarah Sumbal is very patient and…

Sarah Sumbal is very patient and helpful. So glad I found this app.

12 May 2026
Unprompted review
Your Doctors Online logo

Reply from Your Doctors Online

Hi HY,

Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

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