Excellent service and value for money. I have used my subscriptions multiple times this year to receive prescriptions for my children. This service has saved me countless hours of waiting rooms. The r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast, dependable, reliable and understanding. Have told lots of friends of this service. No one likes emergency room wait times or not knowing if you are going there with sicker people. Standard docto... See more
Company replied
For an online doctor experience, this is a pretty good company to work with. Their support teams are quick to action and follow-up, and the patient care advsiors that I've spoken to so far (3 of t... See more
Company replied
I found this service by accident when trying to get help for an obviously infected toe. It was a weekend. Being diabetic it is a worry when there is a foot problem. Your Doctors Online were knowledg... See more
Company replied
Company details
About Your Doctors Online
Written by the company
Your 24/7 Virtual Healthcare Clinic in Canada
Your Doctors Online is a premier virtual healthcare platform, providing patients with immediate, 24/7 access to board-certified physicians from the comfort of home. If you are researching how to see a doctor online and receive medical advice without the long waits of a traditional walk-in clinic, our platform offers a seamless, highly secure solution designed for both urgent interventions and ongoing health management.
How Our Online Doctor Appointments Work
We believe that accessing professional medical advice should be entirely frictionless. Whether you prefer a secure text chat, a standard audio phone call, or a comprehensive video visit, our flexible consultation modalities are tailored to your immediate comfort. There is no complicated preparation required—patients simply create an account, share their symptoms, and connect directly with a healthcare professional under 5 minutes. Oh you can share your subscription with your family.
Comprehensive Medical Services and Documentation
Our digital clinic is fully equipped to handle a wide spectrum of non-emergency medical requirements. Following a virtual assessment, our attending physicians can issue new medications or refill, blood work, or imaging requisitions, and with our pharmacy network, you pay $0 to get your prescription delivered to your doorstep.
Your Doctors Online is a premier virtual healthcare platform, providing patients with immediate, 24/7 access to board-certified physicians from the comfort of home. If you are researching how to see a doctor online and receive medical advice without the long waits of a traditional walk-in clinic, our platform offers a seamless, highly secure solution designed for both urgent interventions and ongoing health management.
How Our Online Doctor Appointments Work
We believe that accessing professional medical advice should be entirely frictionless. Whether you prefer a secure text chat, a standard audio phone call, or a comprehensive video visit, our flexible consultation modalities are tailored to your immediate comfort. There is no complicated preparation required—patients simply create an account, share their symptoms, and connect directly with a healthcare professional under 5 minutes. Oh you can share your subscription with your family.
Comprehensive Medical Services and Documentation
Our digital clinic is fully equipped to handle a wide spectrum of non-emergency medical requirements. Following a virtual assessment, our attending physicians can issue new medications or refill, blood work, or imaging requisitions, and with our pharmacy network, you pay $0 to get your prescription delivered to your doorstep.
Contact info
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When I went throrip offugh all my information …
When I went through all my information it said 20$ per month I checked my account after I talked to not a doctor he told me go to emergency room they took 240$ I blocked my account after that it's Sunday so Monday morning I have to go through security and try to get my money back I definitely don't recommend this place
3 May 2026
Unprompted review
Reply from Your Doctors Online
Hi William,
We want to address your concerns regarding our subscription model and clinical standards. Your Doctors Online ensures that all healthcare advisors are fully qualified and operate under the direct supervision of a licensed physician to provide high-quality virtual urgent care.
To offer our lowest possible rate of $20/month, we structure the Annual Family Care Plan as a $240 upfront charge, which is explicitly displayed on the subscription selection screen before payment authorization.
This annual commitment allows us to provide your family with an instant connection to 24/7 medical advice, prescription delivery, medical notes, and mental health support. By choosing this plan, you secure unlimited access to licensed physicians and diagnostic services for a full year, ensuring comprehensive telehealth services are always available when you need them most.
Best Regards,
Your Doctors Online
Absolutely a scam
Absolutely a scam, it says they only charge 20 dollars to see a doctor, but they charged my card 240 dollars. No help, absolute scam.
2 May 2026
Unprompted review
Reply from Your Doctors Online
Hi Brenna,
We want to address your concerns regarding our subscription model and ensure full clarity. To offer the lowest possible rate of $20/month, Your Doctors Online structures our virtual urgent care access as an annual plan of $240 charged upfront. This allows us to provide unlimited 24/7 medical access and prescription services for a full year at a significant discount.
The annual billing total and terms are explicitly displayed on the subscription selection screen in a detailed breakdown prior to payment authorization. This structure ensures that you have an instant connection to licensed physicians and medical advice whenever you need it throughout the year.
If you have further questions, our support team is available to assist you further. support@yourdoctors.online
Best Regards,
Your Doctors Online
Reply from Your Doctors Online
Hi Jack,
Thank you for choosing Your Doctors Online. We are glad our team provided great customer service and that our virtual urgent care platform met your expectations.
Your Doctors Online is committed to providing an instant connection to licensed physicians for 24/7 medical advice, ensuring that every patient receives professional care and a clear treatment plan with ease.
Best Regards,
Your Doctors Online
Reply from Your Doctors Online
Hi Morgan,
Thank you for choosing Your Doctors Online. We are glad our virtual urgent care platform provided a fast, polite, and easy experience for your healthcare needs.
Your Doctors Online is dedicated to ensuring an instant connection to licensed physicians for 24/7 medical advice, making it simple for anyone to receive a professional treatment plan or medical certificate whenever
they need it.
Best Regards,
Your Doctors Online
It was a great experience took no time…
It was a great experience took no time for a doctor to connect with me I really recommend using this app
1 May 2026
Reply from Your Doctors Online
Hi,
Thank you for choosing Your Doctors Online. We are thrilled to hear that you experienced the speed of our 24/7 online doctor service with an instant connection to a licensed physician.
Your Doctors Online is dedicated to providing high-quality virtual urgent care, making it the ideal platform for anyone needing immediate medical advice or a treatment plan without the wait.
Best Regards,
Your Doctors Online
Reply from Your Doctors Online
Hi Imara,
Thank you for choosing Your Doctors Online. We are glad our team provided great customer service and that our virtual urgent care platform met your expectations.
Your Doctors Online is committed to providing an instant connection to licensed physicians for 24/7 medical advice, ensuring that every patient receives professional care and a clear treatment plan with ease.
Best Regards,
Your Doctors Online
Reply from Your Doctors Online
Hi Madison,
Thank you for choosing Your Doctors Online. We are glad our virtual urgent care platform provided the fast and effective service you needed.
Your Doctors Online is dedicated to ensuring an instant connection to licensed physicians for 24/7 medical advice, making it easier than ever to receive a professional treatment plan or medical certificate from the comfort of your home.
Best Regards,
Your Doctors Online
Quick effective service
Quick effective service. Great follow up. Thanks for the great care
1 May 2026
Reply from Your Doctors Online
Hi Kim,
Thank you for choosing Your Doctors Online. We are pleased to hear that our virtual urgent care provided you with quick, effective service and comprehensive follow-up care.
Your Doctors Online is committed to offering an instant connection to licensed physicians, ensuring our patients receive reliable 24/7 medical advice and a professional treatment plan for their ongoing health needs.
Best Regards,
Your Doctors Online
Reply from Your Doctors Online
Hi Sebastian,
Thank you for choosing Your Doctors Online. We are glad our virtual urgent care team was responsive and helpful in addressing your health concerns.
Your Doctors Online is dedicated to providing 24/7 medical advice and an instant connection to licensed physicians to ensure you receive high-quality care whenever you need it.
Best Regards,
Your Doctors Online
Super service
Honestly, Fastest service I’ve ever got. If you don’t have a family doctor, this will be the best option. It was a really good experience and convenient as well.
1 May 2026
Reply from Your Doctors Online
Hi Nirjal,
Thank you for choosing Your Doctors Online. We are thrilled that you experienced the speed of our 24/7 online doctor service. Your Doctors Online provides an essential alternative for individuals without a primary care physician, offering an instant connection to licensed doctors for virtual urgent care.
It is our mission to ensure that professional medical advice and treatment plans remain convenient and accessible to everyone, regardless of their location.
Best Regards,
Your Doctors Online
Fast
Fast, responsive and accurate with diagnosis. This is a nice alternative for those who don’t have family doctor.
30 April 2026
Reply from Your Doctors Online
Hi Guru,
Thank you for choosing Your Doctors Online. We are pleased to hear that our virtual urgent care provided a fast and accurate experience for your medical needs.
Your Doctors Online serves as a reliable alternative for those seeking a primary care provider, offering 24/7 medical advice and instant connection to licensed physicians for anyone without a local family doctor.
Best Regards,
Your Doctors Online
Very fast and easy to use service
Very fast and easy to use service. Able to quickly get a call from a doctor, explain your symptoms, they recommend you a treatment plan and set you up with a prescription and doctors note for work/school of needed. Super convenient all just through my phone anywhere anytime.
30 April 2026
Reply from Your Doctors Online
Hi Clark,
Thank you for choosing Your Doctors Online. We are glad our virtual urgent care platform and instant connection to a licensed physician could help you with your health concerns today.
It is our mission to provide 24/7 medical advice and convenient access to a doctor's note or prescription delivery directly through your mobile device, ensuring you receive high-quality care anywhere, anytime.
Best Regards,
Your Doctors Online
I was treated good and the service was…
I was treated good and the service was prompt and prescription renewal was put through right away
30 April 2026
Reply from Your Doctors Online
Hi Robert,
Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care service could help you with your prompt prescription renewal. It is our mission to provide immediate access to licensed physicians and seamless medical certificate services for our patients.
Best Regards,
Your Doctors Online
Quick service when needed
Quick service when needed, and good communication during sessions.
30 April 2026
Reply from Your Doctors Online
Hi Mallory,
Thank you for choosing Your Doctors Online. We are glad our virtual urgent care provided the quick service and clear communication you needed during your session. It is our mission to provide instant connection to 24/7 medical advice and professional healthcare support for all our patients.
Best Regards,
Your Doctors Online
Reply from Your Doctors Online
Hi Azza,
Thank you for choosing Your Doctors Online. We are glad our virtual urgent care provided the quick service and clear communication you needed during your session. It is our mission to provide instant connection to 24/7 medical advice and professional healthcare support for all our patients.
Best Regards,
Your Doctors Online
Super fast and friendly service
Super fast and friendly service. Good price. Would recommend.
30 April 2026
Reply from Your Doctors Online
Hi Rana,
Thank you for choosing Your Doctors Online. We are glad our virtual urgent care provided the quick service and clear communication you needed during your session. It is our mission to provide instant connection to 24/7 medical advice and professional healthcare support for all our patients.
Best Regards,
Your Doctors Online
Reply from Your Doctors Online
Hi Taitum,
Thank you for choosing Your Doctors Online. We are glad our virtual urgent care provided the quick service and clear communication you needed during your session. It is our mission to provide instant connection to 24/7 medical advice and professional healthcare support for all our patients.
Best Regards,
Your Doctors Online
Great service
Great service, always ready to answer any questions or thoughts that I have
30 April 2026
Reply from Your Doctors Online
Hi John,
Thank you for choosing Your Doctors Online. We are glad our virtual urgent care provided the quick service and clear communication you needed during your session. It is our mission to provide instant connection to 24/7 medical advice and professional healthcare support for all our patients.
Best Regards,
Your Doctors Online
I signed up and I received an almost an immediate response.
I signed up and I received an almost immediate response. I then got called and was able to list all my symptoms. The person taking down the information was very knowledgeable too.
Then I was contacted and told what I would be prescribed and the doctor followed up and then checked on me overnight. I highly recommend this service. It’s worth it for sure.
30 April 2026
Reply from Your Doctors Online
Hi Tammy,
Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with your symptoms and that our medical team provided such a thorough follow-up. It is our mission to provide instant connection to licensed physicians and high-quality medical advice to ensure our patients receive the care they deserve at any hour.
Best Regards,
Your Doctors Online
This app is a scam
This app is a scam, it is advertised $20/monthly but then billed me $240 for the whole year even though I only received the service once. They refused to give me the whole amount just half of it. Not recommended
29 April 2026
Unprompted review
Reply from Your Doctors Online
Hi Truc,
We would like to clarify that the subscription selection screen explicitly states that the plan is “Billed Annually” to secure the discounted rate of $20/month. The total amount of $240 is clearly presented prior to payment authorization to ensure users are fully informed before choosing our services.
Your Doctors Online provides virtual urgent care services, and to offer the most affordable pricing, our plans are structured on an annual basis. This allows us to provide unlimited medical access and 24/7 medical advice for a full year at a significantly reduced cost compared to individual consultation fees.
Regarding your request, please note that a refund constitutes a cancellation of the annual agreement, which results in the termination of your subscription and access to the platform. As per your case, a partial refund has already been issued, and you have been informed of this via email.
We remain committed to delivering accessible, high-quality telehealth services while maintaining full transparency in our billing practices.
In case you have any further questions or concerns, please feel free to let us know.
Best regards,
Your Doctors Online Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.