Your Housing GroupReviews 

For over a year myself and my family have been subjected to abuse from tenants of your housing. For over a year, I have reported this to your housing via email and phone call. Still nothing has been done about it. every time I leave my house they shout at me, they spit out the windows at me yet your housing will take NO action at all despite me having tonnes of evidence. The most recent complaint was put in in May but the housing officer can not be bothered to respond or take any action. Absolutely pointless emailing the general email because they don’t solve anything either.

Tried to run me off the road today, so clear to me they do not care about people's wellbeing at all. Be careful dealing with them.

Emailed you but I doubt this will go anywhere.

So they emailed me back to ask for my address...scary.

Absolutely pathetic Service. A plumber has been out twice to diagnose the same problem recommending Drains being blasted but no action.... then another Plumber a week later saying exactly the same thing, again no action despite me being assured it's an emergency repair.... three occupants having to visit public toilets ,sometimes in town if it's in the early hours... I would award the service minus 5 stars if it was possible.

Can't fault Your housing. Just rang as my patio door had problems with the lock. Joiner rang ten minutes later and arrived 2 minutes after that. Currently doing the repair. That's what you call service. Thank You

Moved into the property November and moved out March. Had all my flat professionally decorated and it was lovely. For your housing to move horrendous tenants in above me. The above tenants had parties. Smashing on peoples doors when that drunk, kicking their own door in, took a wee everywhere. Called the police on loud speaker drunk and as they wouldn’t help her in she decided to F and blind at them at 4am in the morning when me and my 9 year old where in bed. They were the flat above us and were constantly screaming and causing trouble DAILY. I stayed in my mums house with my son most nights due to working full time and being up early, even during the day time they would be full on screaming like a bunch of children, there crackhead mum started to shout awful abuse when walking past my door once she knew they had been reported.. I mean how stupid can you get. They had two visits of anti social team and a warning and nothing, your housing passed the book each time and Supposably 2 anti social officers left during my case and in the end I was told to just get a crime reference number. Your housing do not give two craps who they house in their properties even if their is children in the building who have school and people who work. No one looks after the buildings they are absoulte shit holes to say the least. So if your looking for a new place and flat 3, 63 St Domingo grove Liverpool comes up available DO NOT LIVE IN THIS FLAT YOU WILL REGRET IT WOW ITS AWFUL NO MATTER HOW DESPERATE YOU ARE DO NOT MOVE THEIR!! I just left and emailed them a complaint.

I moved with another housing association to a lovely part of town and I’m very happy, it effected my life a lot dealing with horrendous neighbours living above me to the point I have started to lose clumps of hair through stress.

All sudden this yr our service fee jumped from £8 to £14 a week. Joke . We only see gardeners 2 time yr for bushes in front and little piece grass. We get nothing else.ask for a breakdown and don't get proper ones. Also my rent gone to samed as assured when I was always a secure tenant.

If I could leave 0 stars I would. So a few years back they sent out (Ashley macdonhue) probably spelt wrong a Liverpool based company to do a service on a combi boiler that is outside. Was working fine before. Service done boiler stopped working leaving us with no heating and hot water in winter this went on for a few weeks. They then returned to fix the problem only to try and bodge a part in the boiler with silicone. Used all the kitchen towel i had because there was silicone everywhere(I have pictures to prove) then we was left with no running water in the house for a week so had to buy bottled water. British gas ended up coming to fix this problem and was amazed that we had been left with no running water

I am not a tenant of Your Housing Group. I rang them on Tuesday 11th March to ask if they could do anything about the new lighting which was installed at their premises at BB52AN. One of the lights was too bright and dazzling us across road from it. The problem was rectified the day after. Well Done

Your housing group dosent even deserve a 1 star, ❌avoid❌ leaving a young mother with a 2 year old and new born baby in 2nd floor 1 bedroom flat full of damp, floor to ceiling windows in the living room, no lifts, the stairwell has rubbish thrown all over cig dimps on the window sills, drug addicts and alcoholics housed in the same block, YET !!! You have a flat available on manchester move in the same block which states “No children under the age of 10” VILE housing group

This company are amateurs who just want your money and if you have property problems they take forever hoping you'll pay for repairs yourself AVOID!!!

This company allow tenants to harass home owners on the street and do not do anything about it. They fail to address safeguarding concerns and allow tenants to record children, breaking NSPCC regulations and allow harm to be caused to children.

Numerous emails, phone calls to customer service and online forms have been completed and no one gets back to you.

Neil telling me to submit complaints to a link that I DID submit my complaints to. It says volumes that Neil just said that without even looking.

Neil telling me he would make sure my issues were fixed which is a lie. I got hot water back after nearly 6 weeks (before he wrote his reply) but I still don't have a working intercom and he's never contacted me. I first complained about that 10 weeks ago! No working intercom = I can't have contractors over. And I have made a new complaint about YHG changing the key to the meter room without bothering to tell me or give me a new key. That wasted my time and the time of British Gas who came over to install a smart meter.

YHG makes me miserable. They are a bad landlord. Communication is awful and takes many days/weeks. Awareness of disability is awful (I am deaf and can't take calls). They choose poor quality products and contractors. They don't follow their own complaints policy. They don't hold contractors and products to account - there's no supervision. The only thing YHG seems to do well is talk about how great they are.

It makes me laugh that the only 5 star review I can see is a YHG employee giving himself 5 stars, and Neil joining in on the backpatting. Unprofessional and against trustpilot rules too.

I am getting evicted because my son damaged property due to mental health issues no compassion for the mentally ill absolutely shocking

We recently moved into a new property managed by your housing group who were responsible for getting the gas supply uncapped upon us moving in. I am beyond disappointed with the shocking level of service from your housing group. We have been left without gas for over a week, and their complete lack of urgency or care has been appalling. Despite repeatedly contacting them, I was passed around from one department to another with no resolution.

I took a day off work, and waited from 8am-6pm expecting an engineer to come out as promised, only for no one to show up. This not only wasted my time but also cost me significantly in Uber fares traveling to and from the property, all for nothing. Their failure to communicate properly and provide any real assistance has been beyond frustrating.

To make matters worse, there are vulnerable people at this address, and the company has shown zero concern for their well-being. Leaving us without gas for this long, especially in cold weather, is completely unacceptable. Their disregard for tenants' basic needs and their inability to handle emergencies efficiently is disgraceful.

I strongly urge anyone considering dealing with your housing group to think twice. This level of incompetence is inexcusable, and I really do hope they take responsibility for their failures and improve their service. Absolutely unacceptable

ZERO STARS!!! Absolutely shocking. You couldn't make it up. Do NOT use this housing association unless you want a great attack and a nervous breakdown. Disgusting.

EDIT. It wont let me reply to the response from Your Housing Group. They are ridiculous. Obviously I wont be calling them again. Its a joke..

Shocking. I'm poorly can't apply for housing I need a social house.please please

I was with your housing association for 35 years. Had my flat nice. The last two years it was full of Mode The?
Housing association refused to do anything. I had to leave because it made me ill they refused to rehouse me. And I have been living on the street for two years. I'm 62 years old with bad health. I would get better treatment if I was a Foreign Muslim.

what a joke by YHG AGAIN &Again they are BENNY HILL BUILDERS.Manager Spending Monies Like won the lottery .Apparently works are not tendered out they just give expensive works to carry out to so called contractors🤔(there own MD HAD TO resigned because of Irregualities regarding works allocated out WITHOUT Tenders being issued Probably best mates with JOE ANDERSON Coruppt former mayor of liverpool .Reported an issue in january 2023 (many issues reported)And got a response back in November 2024 Saying that the issue was being done OVER 22MONTHS LATER
And Gues What Not Done Properly JUST BOTCHED IT UP AND SAID DONE 🤣🤣🤣

Waited 12 weeks for a recall to a job. On the day they phoned to say they were cancelling as they had no one available.
I kicked off and said I would take action if they didn't turn up that day.
They came and said they would report back.
Yeah well still waiting

I had a job interview with them.The interview process is patronising, I have been actively involved in my trade for decades, with all the qualifications. Worked in different countries and would be an absolute asset to the company. One of the interviewers who probably has never had other jobs in other companies seemed somewhat immature