Wrench/YourMechanic Reviews 

I scheduled them to come out twice and the problem was not diagnosed correctly or fixed. When I asked for them to help and get it corrected, I was told I would have to pay for all the services again. DON'T USE, TOTAL SCAM. YOUR VEHICLE WILL NOT GET REPAIRED ONLY SUGGESTIONS!!! STAY AWAY!!!!

Very disappointing experience. I scheduled a diagnostic appointment for my vehicle and the mechanic cancelled without proper communication. When I asked about getting an actual diagnostic test performed (cooling system pressure test / combustion gas test), I was told a ‘basic diagnostic’ was only a visual inspection and general advice.

Paying for a ‘diagnostic’ that’s essentially just looking at the car and guessing is not what most customers expect. The communication was unprofessional and the interaction felt dismissive/rude. I would not recommend if you’re looking for real diagnostics or services that are beyond basic knowledge like oil changes or brakes”

On 12/3 'Wrench Inc' sent a highly unqualified mechanic (Cesar) to change an alternator on my 2008 Toyota Avalon. After disassembling some parts on the vehicle the mechanic abandoned the job. After a full day of dealing with 'Wrench' on the phone (several different people), 'Wrench' sent the same mechanic back out to complete the job on 12/4 . The mechanic reassembled most (not all) of the vehicle parts and again abandoned the job without changing the alternator which was the primary reason for the service. I had to contact a real mobile mechanic (Dan) to complete the alternator job and finish assembly of the parts that 'Wrench' left undone. Complete serice took Dan about 1.75 hours (kudos to Dan). 'Wrench' than charged my CC for $224.24 for services not provided which are now in dispute. Use 'Wrench Inc' mobile mechanic service at your own risk, IF I WERE YOU, I WOULDN'T!

I’ve been a long-time customer of Wrench.com and have spent thousands of dollars with them over the years, but this experience has completely changed my view of the company.
In April 2025, a Wrench.com mechanic named Kevin replaced my rear brakes. He was the last person to remove and reinstall my rear wheel. Recently, I ended up with a flat tire and discovered that one of the lug nuts had been cross-threaded, making the wheel impossible to remove. This is not normal wear and tear — it is the result of improper installation.
Despite this:
Wrench.com charged me $150 to send another mechanic out for a “warranty check”
They confirmed the issue
Then they refused to cover the cost of removing the damaged lug nut
And refused to refund the $150, even though the issue traces directly back to their prior service
Wrench.com was the last company to touch the wheel, yet they are refusing to take responsibility for the damage caused by their mechanic’s work. As a result, I’m left with a flat tire I can’t remove and out additional money for their mistake.
This situation shows a serious lack of accountability and customer care. Loyal customers shouldn’t have to fight to have obvious workmanship issues corrected.
I would strongly caution anyone considering Wrench.com to think twice, especially if something goes wrong — because based on my experience, they may not stand behind their work.

Precharged me $224 for an oil change. Mechanic showed up and asked if I had the supplies. What?! I was never told that I’d need to pay over 100% more for an oil change AND furnish the needed supplies/tools. Mechanic said he was going to call the company and ask if he could buy the supplies. He drove off and never returned my text. I was willing to go to the auto store to get the supplies just to get it done. It’s 1 mile from my home.

Tried to reach customer service by phone and email. Was never called back. Took 13 days for them to cancel my appointment and refund my money. Had to go through my bank to do it. Complete scam.

Scheduled service for today, they already pre-authorized my card, after waiting for an hour and 15 minutes I received a text that they need to reschedule for Monday. I tried to call but cannot reach anyone...

I paid Wrench for a PCV/oil separator repair on my Audi Q7, and immediately afterward my car developed major issues I NEVER had before, a check engine light and a low oil warning.

When the technician came back for the follow-up, he refused to let me speak, instantly claimed the issue “wasn’t related,” and then cleared both the check engine light and the low oil warning without my permission while I stepped inside for a moment. That was shocking, unprofessional, and felt very deceitful.

He then tried to claim the code “had been there before,” which is completely untrue. I had my vehicle independently scanned, and the issue clearly started after the PCV repair.

I was told the tech was Audi-certified, but his behavior and lack of transparency said otherwise. Clearing warnings without permission — especially an oil warning — is unsafe and unacceptable.

Wrench needs to address this situation immediately. Very disappointed and concerned.

terrible, did not solve anything, car had the same problem after ONE day, called them and they HUNG UP on me when i told them i was stranded, 4 days gone by they still did not call me back

Terrible. No show and didn't tell me they'd no show. Got stuck on a call with their call center in Philippines who said they could get me in the next day. I asked to speak to a manager, and then was told it'd take 24-48 hours for a manager to call back. Don't use.

Had first mechanic (Supposedly ASE Certified) look at the car, was certain about issue and sent ticket back for idler pulley to be installed, and charged me again. Then when the new mechanic came and changed recommended part, same issue still occuring; This time told alternator was issue and the charge is $690 ( with $400 charge for $100 part from Advanced/Autozone) and $290 charge for labor hours.

Very Convenient and Affordable!

I would give a zero if I could. Today they took out money out of my account for a job that was done 4 1/2 months ago. When they are saying they replaced my starter when in fact the mechanic said my old one is good so he just put the old one back in. Why did it take them 4 1/2 months to take my money for a job they never did. The guy on the other end would not transfer me to a manger when asked. So I got charged for a job there mechanic lied about doing. Then still after that I had them come look at my car 2 months later and they could not find anything wrong with it when it would not start. They don’t know what they are doing please don’t use them reporting them to the BBB.

I've used this company before with no problems. But, today's appointment for a simple service on my Volvo was horrible. The appt was for 2:30-4:30p. I received 3 phone calls changing the appt time...from 2:30 changed to 6pm, then the mechanic shows up c. 3-3:30. Then the guy had to leave and go buy oil. Then the original quote of $160 ended up being c. $213. I was shocked and angry. The company lures innocent customers (like me), with a quote that ends up being much more. It's not the mechanic's fault, but this company is not trustworthy. Based on today's completely miserable experience, I will definitely NOT use this company again, and I would never recommend them. Completely unprofessional with absolutely no customer service.

Rescheduled 3 Times , Then My Diagnostic Was “Maybe It’s The Battery” , No Test Or Real Diagnosis. A Scam To Keep Getting More Money For Subpar Service.

No show but still have a charge on my credit card. Seems like a scam. Set up an appt, was confirmed, no one ever showed up or even contacted me. No response when I reached out to the company. Beware

Made an appointment to have brake pads replaced due to loud noises coming from the brakes while driving. This was the second brake job I had with them. Everything went well the first time, but I had an issue this second time. I thought that the warranty had expired but I was informed by their mechanic that it was still under warranty. He gave me the information to contact the warranty dept. The warranty dept kept giving reason after reason why they won't give any type of refund. From I should of called for warranty service first thing- I explained I would of but I thought it expired already. They ended saying they understand from my point of view but then started talking about they still won't give any type of warranty service and then started talking about the inconsistency in the amount of wear on brake pads by different vehicles and drivers. He went on and on about this and stated his supervisor had the same opinion on it. I just gave up at that point

As a follow-up to the wrench/YourMechanic unsigned auto response to this complaint about their concern and want to help,
I contacted, left messages, to the number listed with ZERO response back.

I used YourMechanic.com to replace the 12-volt battery on my hybrid. The technician arrived on time, was professional, and the service was very convenient — no complaints there.

The downside? The battery only came with a 12-month warranty and it failed after just 16 months. That’s frustrating and costly, especially for a hybrid where quality parts really matter.

YourMechanic is great for convenience and professionalism, but if you're replacing something major like a battery, ask about the warranty first.

pricing is completely false, people are rude and ignorant to deal with. mechanic did not fix problem and sent bill for repairs and left, was completely unprofessional never did the work. do not use them.

I wrote my original review on July 31, 2025 titled Mechanic showed up with no tools. I have read 30-40 reviews and noticed something very odd. It appears that out of 30 reviews, all 1 star and submitted by men. There were four 5 star reviews out of 30, all submitted by women. I believe that Wrench has falsely reviewed themselves via these 4 woman. By doing this they are saying to me that they want to do business with woman and can do without business from the men. Boycott this company male or female they are flim flam artists and need to go out of business.

I wouldn't recommend this company to anyone. I called myself getting ahead of the game and replacing my sparkplugs early since it was almost at its recommended milage. The mechanic shows up and halfway through the service he breaks the coil which I had to replace. After the service was complete, the mechanic did an inspection of the car which stated there were malfunctions with the engine coil and soark plug. OnceI turned on my vehicle, my engine light turned on and the vehicle shook uncontrollable. I had to park the vehicle and use my wife's car. I reach back out the mechanic and he stated that I had to go through the company and they would send him back to fix the issue. I spoke to multiple representatives who then tried to charge me a diagnostic fee after the mechanic damaged my vehicle. They then agreed to wave the fee but refused to send the previous mechanic because he damaged my vehicle, which I understood. I had to wait 2 days without a vehicle because there weren't any mechanics available at the time. During my scheduled apt. The other mechanic canceled at the last minute but agreed to schedule the appointment the next day. The other mechanics comes the next day to perform a diagnostic on the vehicle and realized the previous mechanic didn't place the coil or spark-plugs on properly and used a ziptie to keep it in place. The mechanic placed this information in his notes and provided pictures. The next day I received a call from the company stating they weren't going to be held liable because the piece the mechanic broke is plastic and in their policy thats not something theyre required to cover. I requested a supervisor while speaking to multiple representative and they all declined my request and 2 hung up the phone on me. I requested the number to corporate and their legal department and they also declined to provide me that information. So i lost 750.00 and I still have fix what was broken. Again, never utilize this company!