Your Mortgage People Reviews 

1,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and advisors for providing exceptional guidance, answering all questions thoroughly, and handling applications with absolute professionalism. Consumer feedback highlights that the overall service is remarkably efficient, making complicated financial procedures and mortgages straightforward and stress free from start to finish. Some reviewers were not happy with communication issues and felt confused when speaking to multiple different agents for various tasks. A few individuals also mentioned that updates were sometimes lacking, leading them to frequently chase responses or experience unexpected delays during the process.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, praising the team for providing a quick, stress-free, and... See more

Customer service

Clients share positive opinions on customer service, highlighting constant updates and helpful support... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how professionals make... See more

Response time

Reviewers mention deep satisfaction with the exceptional response time and constant communication provided by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fab service !! I spent many hours talking to Michael Hamilton from Your Mortgage People and he was absolutely brilliant! His knowledge and ability to turn ‘mortgage talk’ into an ‘interesting... See more

Company replied

Rated 5 out of 5 stars

As usual YMP have been brilliant, my go to for my mortgages and remortgages. Always effortless and stress free, even during the interest rate fluctuations caused by Mr President, they handled all... See more

Company replied

Rated 5 out of 5 stars

Francis was my advisor extremely helpful and supportive. He explained all my options and made sure I choose the right one for me. Laura my processor was fab, kept me informed every step of the wa... See more

Company replied

Rated 5 out of 5 stars

I found out about your mortgage people on Instagram so decided to have a look into them as I wasn't far off renewal. Kysmet got in touch straight away and arranged a phone call to talk through every... See more

Company replied


Company details

  1. #78 of 87 best companies in Mortgage broker
  2. #69 of 99 best companies in Finance broker
  3. #118 of 184 best companies in Insurance broker
  4. #24 of 34 best companies in Loan agency
  5. #95 of 171 best companies in Non-bank financial service

About Your Mortgage People

Written by the company

At Your Mortgage People, we search the whole of market to help find the best mortgage deals for you. Getting a mortgage can be an intimidating prospect, but our friendly and professional advisers will guide you through your options and manage the whole process from start to finish.

Looking to remortgage to free up some cash or clear debts?
Perhaps you’re after a better interest rate or to fix your payments?
Maybe you’re looking to move home and need some advice?

In any case Your Mortgage People can help. Get in touch today for a free quote.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,407)

320 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laura is with us up to the end

Laura is with us up to the end, she is very helpful, does her job very well and she is very commendable.

10 April 2026
Unprompted review
Your Mortgage People logo

Reply from Your Mortgage People

Hi Rodelio, thank you for the great review! We will share this fab feedback with Laura!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Laura has been very helpful

Laura has been very helpful, no stress. First class service .

10 April 2026
Unprompted review
Your Mortgage People logo

Reply from Your Mortgage People

Hi Charmaine, thank you for the lovely feedback for Laura in our team!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Excellent service from Aaron and Laura

Excellent service from Aaron and Laura, quick and professional service all round. Highly recommend.

10 April 2026
Unprompted review
Your Mortgage People logo

Reply from Your Mortgage People

Hi Louise, thank you for the great review, we’ll be sure to share this with Aaron and Laura!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Excellent customer service.

Really lovely people to work with from start to finish. They arranged a buy-to-let remortgage for me at a great rate, helping me choose the best option. Due to a land registry problem it took a very long time for the legal side to be handled but Joy at Your Mortgage People kept on checking and updating me until it all went through. I wouldn't hesitate to recommend them.

31 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi David, thank you for leaving us a review, it’s lovely to hear you got a great rate to suit you and that you were so impressed by the communication and service from Joy in our team too!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

From start to finish the whole process…

From start to finish the whole process has been very prompt and professional especially the young lady Laura who dealt with all the administrative side.

8 April 2026
Unprompted review
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Reply from Your Mortgage People

Hi Gareth, we will be sure to pass your kind words over to Laura in the team, thank you!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

House

From start to finish, they were very professional, supportive and very thorough in enabling the process to go through quickly and efficiently.

8 April 2026
Unprompted review
Your Mortgage People logo

Reply from Your Mortgage People

Hi Gareth, we appreciate your positive feedback, thank you so much!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Excellent service and brilliant team of…

Excellent service and brilliant team of staff. Simon and Laura were great at taking us through the process and were available throughout to answer any queries we had.

7 April 2026
Unprompted review
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Reply from Your Mortgage People

Hi, we are so pleased to hear this, thank you for your kind review!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

I dealt with three or four of the team…

I dealt with three or four of the team at Your Mortgage People from my initial enquiry through to final completion and each of them was a joy. I was impressed by the alacrity with which any emails I sent were managed. I was kept informed throughout the process and supported if I needed clarification about specific details or assisted with forwarding required documents.

1 April 2026
Your Mortgage People logo

Reply from Your Mortgage People

Hi Dario, we're so pleased to hear you were impressed by our team's support during your remortgaging process! Thank you for the fantastic review.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Very professional & friendly highly…

Very professional & friendly highly recommend this company to look out for your best Deal

1 April 2026
Your Mortgage People logo

Reply from Your Mortgage People

Hi Stephen, thank you for sharing your positive experience with us, we're delighted to hear you would recommend us to others!

Kind regards, Your Mortgage People.

Rated 1 out of 5 stars

Poor communication

1 April 2026
Your Mortgage People logo

Reply from Your Mortgage People

Hello Celia,

As promised we have now looked into your journey with us. While your review indicates you felt our communication was poor, after investigation I can see all your correspondence were replied to promptly and professionally, and I can find no instances where you have voiced and concern or disappoint with our up until this point.

We are sorry that you were not fully satisfied with our service but we are happy to have helped secure the best mortgage for you and your circumstance.

Kind regards,
Your Mortgage People

Rated 5 out of 5 stars

Very good service easily assessable and…

Very good service easily assessable and gave great mortgage advice. Very pleased with the mortgage I was offered.

1 April 2026
Your Mortgage People logo

Reply from Your Mortgage People

Hi Mr Gammon, thank you for the great review, we’re so pleased to hear this!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Helpful and good communication

Your Mortgage People really helped us out, ended up saving us at least £1000 a month. Monib, Emma and Sophie all worked for us to find us a great deal on a new mortgage deal. They communicated with us every step of the way so everything ran smoothly. I would highly recommend.

31 March 2026
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Reply from Your Mortgage People

Hi Judith, firstly that is fantastic news regarding your savings, we’re so happy to hear this!

We’ll be sure to pass your feedback over to Monib, Emma and Sophie. Thank you for taking the time to share your positive experience!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Remortgage

I buy and sell properties.i use lots of different mortgage lenders.
This people superb service keeps in touch through out.And takes fee when fully completions when money in your bank 10 ****** service
Thank you guy’s

30 March 2026
Your Mortgage People logo

Reply from Your Mortgage People

Hi Prakash, thank you for taking the time to leave us a positive review. We’re so pleased to know our team met your expectations with their communication and service!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Cannot thankyou enough amazing team had…

Cannot thankyou enough amazing team had remortgage done got best rate all up front fees explained in the beginning. process was so smoth blended perfectly in working life did not even realise was all done around 4 weeks. Also solicitors were so good kept me upto date on there app. highly recommended company 100 percent.

2 April 2026
Unprompted review
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Reply from Your Mortgage People

Hi Humayun, thank you so much for the fantastic feedback. We couldn’t be happier to hear how impressed you were with the speedy service from our wonderful team!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Big thanks to Sophie, Jordan and Emma for all their help.

27 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi Mark, thank you for the great review, we'll pass over your thanks to the team!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Completely professional from beginning…

Completely professional from beginning to end of process,polite and helpful in all communication

30 March 2026
Your Mortgage People logo

Reply from Your Mortgage People

Hi, thank you for the great review! We're so pleased to hear our service met your expectations.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

I had a really positive experience…

I had a really positive experience working with Joy while remortgaging my home. She was incredibly helpful throughout the entire process, taking the time to explain everything clearly and making what could have been a stressful situation feel straightforward and manageable.

1 April 2026
Unprompted review
Your Mortgage People logo

Reply from Your Mortgage People

Hi Abdul, thank you for sharing your positive experience with us.

We are delighted to hear you were impressed with the service and communication received from Joy, we’ll be sure to share your kind feedback with her!

Kind regards, Your Mortgage People.

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