Your Paper Story Reviews 10

TrustScore 4.5 out of 5

4.3

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Company details

  1. Home improvement shop

Written by the company

Personalized stationary and poster art for weddings, events and family. With ❤️ from Sweden 🇸🇪.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10 reviews

5-star
4-star
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1-star

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Rated 3 out of 5 stars

Helt ok.

+ Fin design

- Slarviga vid textkorr
- Otrevligt kundbemötande
- Nedlåtande ton vid mailande

6 April 2020
Unprompted review
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Reply from Your Paper Story

Hej Patricia! Tack för din feedback. Vi gör allt för att leverera bra produkter till nöjda kunder, så visst tar vi till oss av din upplevelse. Eftersom du hade uppgivit fel mobilnummer aviserades du aldrig om leveransen, och de avgifter som då uppstår från speditören faller då på kunden. Det står i våra köpvillkor och det är vi inte ensamma om som e-handlare. Ändå erbjöd vi oss stå för halva kostnaden för det ej uthämtade paketet. När du påpekade att du inte heller hade fått någon mailavisering om att paketet var skickat valde vi därpå att stå för totalkostnaden på 359 kr inkl. ny frakt till dig, just av den anledningen att vi verkligen vill att våra kunder ska få sina beställda produkter och i slutändan gå nöjda från sitt köp. Vi beklagar att du upplevde vår mailkonversation negativt. Önskar dig allt gott! / The Paper Story

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