Yourperfectstay Reviews 

151
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, who are consistently described as kind, helpful, and professional, providing outstanding service. Many reviewers praise the high quality and immaculate cleanliness of the apartments, noting them as well-maintained and comfortable. People also appreciate the excellent locations, offering beautiful views and convenient access to city amenities and transportation. The overall experience is often described as perfect or outstanding, with many expressing a strong desire to return. Reviewers consistently recommend the accommodation for its high standards and the genuine hospitality received. The consistent positive feedback across various aspects underscores a highly satisfactory experience for most guests.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the impeccable cleanliness and high... See more

Location

Consumers find location to be positive, with many reviewers praising the great location and accessibility.... See more

Service

Clients share positive opinions on service, with many reviewers looking forward to another excellent stay due... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your Perfect Stay was a very good choice.Beautiful views from the 22nd floor with ceiling to floor windows. A very nice building close to the city center and restaurants. An easy bus ride to the very... See more

Rated 5 out of 5 stars

I absolutely loved my stay here! The house was so peaceful and had the most lovely ambience — clean, cozy, and beautifully set up. The views were stunning and made every morning feel special. It was t... See more

Rated 5 out of 5 stars

Very clean and high-standard apartment. Quick assistance and follow-up, with highly solution-oriented people who focus fully on service. I strongly recommend them.

Rated 5 out of 5 stars

Absolute top stay, with 5 star hotel like services. To top this off there is great customer service from amazing staff. Definitely recommend for high quality stay.


Company details

  1. #4 of 6 best companies in Serviced Accommodation
  2. #1 of 1 best companies in Business hotel
  3. #1 of 1 best companies in Apartment complex

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(151)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great stay!

Great stay!

Survice was great all staff were pleasant and polite at all times.

only thing was the room temperature was low and i had ask few times to get its sorted.

18 February 2026
Rated 5 out of 5 stars

No issues at all

No issues at all , from communication, quality and cleanliness of the apartment, very professional, we stayed at The Mercian in Birmingham and I have to say it was outstanding.

8 November 2025
Rated 5 out of 5 stars

YPS has been my first choice for five…

YPS has been my first choice for five years when visiting their various locations. The management's luxury hospitality background is evident in the high-end yet reasonably priced apartments. Staying at the Mercian with YPS is consistently memorable, thanks to the building's excellent amenities for relaxation and exploration. The apartments surpass others in quality and the staff, especially Kat and Jai, deliver exceptional service.

14 November 2025
Unprompted review
Rated 3 out of 5 stars

MIXED EXPERIENCE

The booking and pre-arrival interaction with Yourperfectstay was excellent. However, when we arrived there was no Yourperfectstay representative to meet us even though we had messaged ahead, as requested, and followed that up. The reception person at the Meridian (Moda Group) made it perfectly clear that they had no connection with Yourperfectstay when we sought their assistance to check in, so far from a warm initial welcome after a long journey.
We stayed at the Mercian in a 1-bed apartment: very well equipped and a perfectly adequate size for the two of us. The building functions well. However, be aware that the property images on the website are illustrative and all more luxurious than our apartment.
We were very disappointed that housekeeping had not detected that the shower would only delivery water at the hottest temperature (too hot to use) so we went without showers on the first morning. By day two maintenance had made adjustments and the shower was then usable. The bedroom carpet was very badly stained and we were further disappointed that had not been replaced. Management of the housekeeping team needs to be improved. and it was not clear to us why we, not they, were responsible for emptying the bins and taking them down 26 floors to find the building's waste disposal area.

21 September 2025
Rated 5 out of 5 stars

Absolute top stay

Absolute top stay, with 5 star hotel like services. To top this off there is great customer service from amazing staff.

Definitely recommend for high quality stay.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely loved my stay here

I absolutely loved my stay here! The house was so peaceful and had the most lovely ambience — clean, cozy, and beautifully set up. The views were stunning and made every morning feel special. It was the perfect spot to relax and recharge. The host was incredibly kind, communicative, and courteous, making sure everything went smoothly from start to finish. I’d definitely love to come back and would highly recommend this place to anyone looking for a calm and beautiful getaway!

27 August 2025
Rated 5 out of 5 stars

Great experience with YPS

Great experience, I want to send my regards to the company which provided us with 24/7 customer service. Company is very safe and reliable and helped us out with all our questions and gave us reccomendations on the city center. I would also add the apartments are amazing and some of the best I’ve stayed at in the UK.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Your Perfect Stay was a very good…

Your Perfect Stay was a very good choice.Beautiful views from the 22nd floor with ceiling to floor windows. A very nice building close to the city center and restaurants. An easy bus ride to the very large Bullring shopping mall. It’s even more beautiful than the picture. I would definitely stay there again.

23 June 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look