Your Pets Pals Reviews 

14
TrustScore 4.5 out of 5

4.3

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Company details

  1. Dog Day Care Centre
  2. Dog Walker
  3. Pet sitter
  4. Pet shop

Written by the company

Here at Your Pets Pals, we provide pet care, inside and out. Positive reinforcement, teamed with premium quality pet food, is what we are all about.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14 reviews

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4.3

All reviews

(14)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Great pet. currier

If you've been looking for a good reliable pleasant pet currier who doesn't charge the earth, stop looking call Kevin you'll be very pleased you did

30 May 2023
Unprompted review
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Reply from Your Pets Pals

Hi Sylvia, thank you for your review, we are pleased you are happy with our service, we look forward to your custom in the future.

Rated 5 out of 5 stars

Used the pet taxi service to and from…

Used the pet taxi service to and from the dog kennels as I don’t drive , Kevin was absolutely brilliant with the dogs and a sticky situation at kennels , fantastic van , will definitely use again

22 December 2022
Unprompted review
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Reply from Your Pets Pals

Thank you Lynn we are happy that you were happy with our services, we look forward to your future custom.

Rated 5 out of 5 stars

GREAT!! Salmon with white fish cast food

Salmon with white fish cat food. Delivered really quickly by courier (arrived before expected) 2 of my cats love it!! Initially they kept sniffing it, as if to work out if the healthy smelling food was OK to eat... And then they tried it and their heads didn't leave the bowl until it was all hovered up.The 3rd cat is on a prescription diet and sniffed it and walked away (I think he's more of a cat junk food fan if he can get away with it)... so if he's not a fan, that saves me whipping the bowls away from him! I wonder if maybe his body knows he can't eat it. Although I'm going to check things out with the vet as it seems such a great quality product and I'd love all 3 to eat it if possible. Very happy indeed. Will return! X

Update. Our cat on the special urinary diet has decided he loves this food and actually it's safe for him as it's been especially formulated for urinary health/balance! Will continue with his prescribed food but now I don't need to worry when he enjoys this for as a treat.
Very happy customer 👍

10 November 2022
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Reply from Your Pets Pals

Firstly thank you for taking the time to leave such a detailed review, we are so happy that your cats love our food, we look forward to hearing the results from the switch to our food. All the best Your Pets Pals.

Rated 5 out of 5 stars

Amazing cat food

Have been using Your Pets Pals dry food for my cat for 6 weeks now, I have already noticed a big improvement on his coat, it’s more shiny and smooth. He is 6 years old now and I’ve noticed in the past the increase of hair balls, which has now improved since using, would highly recommend to any loving pet owner

25 April 2022
Unprompted review
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Reply from Your Pets Pals

Hi Janine thats great news, thank you for the good feedback, we're really happy you're seeing the great signs of using a good quality cat food.

Rated 5 out of 5 stars

Very quick delivery yet again on my…

Very quick delivery yet again on my order
Have never been let down once
Would thoroughly recommend them

24 April 2022
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Reply from Your Pets Pals

Thank you for the positive feedback, glad you’re happy with the service.

Rated 5 out of 5 stars

Great Service

Another fast and efficient delivery from Your Pet Pals. Ordered Dog food on Easter Bank Holiday using the online system. Delivered within 48hrs.

24 April 2022
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Reply from Your Pets Pals

Thanks for the great feedback, glad we can be of service.

Rated 2 out of 5 stars

Very expensive for such a small bag and…

Very expensive for such a small bag and my cats didn't like it

16 April 2022
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Reply from Your Pets Pals

Hi Samantha, we are sorry to learn that you are unhappy with your order, the order you placed for a 300g packet of our food was in your own words to see if your cat will eat it, with regards to the size of the bag, it is a very dense food meaning that the cat doesn't need a lot of the food each day this also means we can help save the environment with having smaller bags too, that particular bag you ordered was for around 2 weeks worth of food costing around 45p per day depending on how large your cat is. If you would like to discuss this or your order further and to get some advice on how to transition your cat to eat a good quality food, please email us at info@yourpetspals.co.uk

Rated 5 out of 5 stars

Wouldn’t trust any one else to walk my…

Wouldn’t trust any one else to walk my dog . He always comes back happy and tired out . Kev is great with the animals and has such a good bond with them which is a massive bonus to me as I look at my pup like a son. Roman is very fussy when it comes to food. If he doesn’t like it he will leave it until the end of the day to eat it but when I tried the food my pets pals supply he eat it straight away and I noticed some massive differences . Usually he’s running around wild but not this time . He’s relaxed . His fur is also like silk . Would defo recommend!!

11 April 2022
Unprompted review
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Reply from Your Pets Pals

Hi Michelle, we love spending time with Roman! he really is a lovely dog.
Also great news regarding his food, we hope you continue to see fantastic results from using our grain free dog food

Rated 5 out of 5 stars

Excellent all-round!

I can't recommend Your Pet Pals enough! My dog Gizmo won a Halloween competition with them for showing his best trick and we were overwhelmed by the generous prizes, delivered the next day! Kevin was a fantastic communicator from start to finish and made the whole process of taking part in the competition really fun and smooth. The website is easy to navigate and has a fantastic range on offer at great value. I will definitely use the fantastic service at Your Pet Pals again and encourage anyone else to do the same. Thank you from me and Gizmo! 😁🐶

2 November 2021
Unprompted review
Rated 5 out of 5 stars

Great affordable cat sitting/feeding service

Kevin recently stepped in at short notice to feed and snuggle our 4 cats while we were away for 7 days. I was a bit nervous about leaving them for a whole week but I really had no need to worry. They were extremely happy when we returned, and were taken care of fabulously. We got photos and updates and I felt very happy about their care. Also our flights were delayed and this was not an issue and Kevin stepped in and checked on them for us. All in all a really affordable service with Your Pet Pals, I can’t recommend them enough and will definitely use their services again.

20 October 2021
Unprompted review
Rated 5 out of 5 stars

Being a neurotic owner and also a…

Being a neurotic owner and also a fellow professional in the animal community, I'm very hard to please when It comes to the care of my precious babies. With Kevin however I would highly recommend him. He looked after my 4 rabbits when I was away. They are all rescue and skittish. Kevin managed to get all but one eating out of his hand which says a lot as they're not keen on human contact.

I will definitely be calling on Kevin again along with recommending him to my clients.

Thanks again Kevin 🙏🐇

19 October 2021
Unprompted review

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