I needed storage for 3 weeks. The website advertised "from 19 EUR/month" and showed a quarterly plan for 69.57 EUR. I ended up paying 73.19 EUR total for just 3 weeks - more than their advertised q... See more
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See what reviewers are saying
Easy and reliable, fair price and pricing models, lots of locations in convenient places (including. parking), and most importantly actually helpful and quick customer support. Can’t complain about a... See more
Everything was amazing, I'd say almost perfect. The ease of use, 24/7 access, helpful customer support services. Those three are quite rare. Only 2 minor flaws. 1- I believe it is a little overpriced.... See more
Company replied
Easy to find and book storage online, codes for doors entrance and storage working. Clean space, protected with a cameras. Few years ago I book similar storage place but codes never working, strange... See more
Company replied
Company details
Written by the company
Storebox ist das Lager in deiner Nachbarschaft und hat rund um die Uhr für dich geöffnet.
Contact info
Schönbrunner Straße 59-61, 4. Stock, 1050, Wien, Austria
- +43 1 3865858
- service@yourstorebox.com
- yourstorebox.com
3.7
Average
3K reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong entry code
We reserved online via another site, we got codes for the main door and the number for our storage boxes, but the code didn't open the building's door at all. We couldn't get to our reserved boxes and customer service wasn't available at all during that time since it wasn't their office hours. 12 € went down the river. Not a pleasant experience.
26 November 2023
Unprompted review
Reply from Storebox
Hello Io, thank you for your feedback.
We regret that your luggage booking has not been to your satisfaction.
Our Storebox locations are fully digitalised storage solutions, meaning there is no staff on the location. You can access your compartment 24/7 via the access codes you were given upon booking.
In case there are technical problems with the main door, please send us an e-mail to service@yourstorebox.com so we can issue a repair order for you.
For problems regarding your booking such as cancellation requests or refunds, please contact your luggage booking provider, who is your contractual partner in this case.
We hope your request will be resolved soon and wish you a good day.
Best regards, your Storebox Team
Worst experiences of my life
EDIT3: They called again and told us that they installed a new lock and a box with a key in it to access it. We went there to finally get our stuff but of course the box wasn't there. If this continues we have to celebrate christmas in a hotel thanks to this company.
EDIT2: It's December 6th and the door still isn't working. It's been 6 weeks now and customer service is still not helpful at all. They laughed and said it's a never ending story.
EDIT: IT GOT WORSE
They called me last week telling me that the door is working again. I rented a big car and moving people to finally get my stuff and move into my new apartment but guess what: The door isn't working. Called them, they told me that they know it since yesterday and can't do anything about it now. This was AFTER their reply on trustpilot, so the issue has not been resolved.
Original:
One of the worst experiences I have ever had in my life. I haven't had access to my things for three weeks, emails are not answered and phone calls don't help either. The door handle is missing, I can't get my things out and absolutely nothing happens to help me. Customer service is also very unfriendly. They neither apologized nor made a serious offer of compensation.
I have been homeless for 2 weeks because of this company. I can't access my furniture, my clothes or any of my belongings.
I feel incredibly powerless. Please stay away from them, save yourself the stress.
1 November 2023
Unprompted review
Reply from Storebox
Hello Jakob, thank you for your review. We sympathise that there were problems with the main entrance at your location.
As soon as we became aware of the problem, we immediately commissioned an inspection and repair of the building services and are pleased that we have been able to resolve the problem for you in the meantime.
Please call us on 0800 3666446 from Monday to Friday between 9am and 6pm to discuss any further concerns.
Best regards, your Storebox team
The company does not respond on time to…
The company does not respond on time to calls or emails, they constantly issue bills even if they refused their services
6 November 2023
Unprompted review
Reply from Storebox
Hallo Viktor, vielen Dank für dein Feedback.
Wir entschuldigen uns für die verspätete Bearbeitung deines Anliegens. Aktuell haben wir ein stark erhöhtes Aufkommen an Anfragen per E-Mail und Telefon, weshalb sich die Bearbeitung einzelner Anliegen verzögern kann.
Unser Customer Happiness Team wird sich zeitnah um dein Anliegen kümmern. Wir bitten um ein bisschen Geduld.
Telefonisch sind wir von Montag bis Freitag zwischen 9 und 18 Uhr für dich da. Am Wochenende, und außerhalb dieser Zeiten bis 22 Uhr erreichst du unseren Notservice.
Beste Grüße, dein Storebox-Team
Easy booking
Booking the compartment was very easy and uncomplicated. The change to a larger compartment after a year was also carried out quickly and easily thanks to a competent and very helpful employee.
30 October 2023
Unprompted review
Reply from Storebox
Hello Rolf, thank you very much for your positive feedback. We are delighted that you are satisfied with our service. We hope you enjoy your storage experience! Best regards, your Storebox team
Really terrible experience
Really terrible experience.
I booked to check in our bags to a place that was advertised as 24/7 on their site. Got all the info ahead of time to check in. Arrived at my allocated time and the whole place was closed and locked up with nobody there. I called, emailed and got no response.
Since, I have emailed to ask for a refund as I was not able to use the service and it was clearly not advertised correctly and have been ignored.
Do yourself a less stressful favour and book elsewhere.
21 October 2023
Unprompted review
Reply from Storebox
Hello Rebecca, thank you for your feedback.
We regret that your luggage booking has not been to your satisfaction.
Our Storebox locations are fully digitalised storage solutions, meaning there is no staff on the location. You can access your compartment 24/7 via the access codes you were given upon booking.
In case there were technical problems with the main door, please send us an e-mail to service@yourstorebox.com so we can issue a repair order for you.
For problems regarding your booking such as cancellation requests or refunds, please contact your luggage booking provider, who is your contractual partner in thise case.
We hope your request will be resolved soon and wish you a good day.
Best regards, your Storebox Team
Bad experience
When I started the research the location, it gives the choices so walked to be close, once I get there I've tried to pay and this location was not available, then I'll choose another place the second choice which supposed to be close around 7 min and when I've completed the booking the location was so far 35 min walking:( I had to pay an Uber to get there. There no option to cancel or change the place
8 October 2023
Unprompted review
Reply from Storebox
Hello Lourdes, thank you for your feedback.
Our locations and compartments are listed on our website prior to your booking, so you could check the addresses on google maps to avoid accessability issues.
We recommend visiting our locations before booking to make sure you have the best possible experience using your Storebox.
Of course you can always cancel your Storebox! If you are within the 14 day revocation period, you can revoke your contract by either sending us an e-mail or requesting a revocation via your user profile. If you're already past the recovation period, we can cancel your contract by next possible cancellation date, which depends on the term of lease you have chosen at your booking.
It is also possible to change to another location. Just send us an e-mail to service@yourstorebox.com.
Best regards, your Storebox team
Customer service has really gone down
Customer service has really gone down. I tried every possible means of communication to change my contract. No answer to my emails after two weeks, no response after submitting an online form, tried several times by phone and when I was finally able to get through, I was told they would call me back the day after because it was already 5.30pm (they are supposedly open until 6pm, even though the website actually says 10pm). Saying that I am frustrated is an understatement...
Update: they eventually got back to me - 3 weeks after my initial email and multiple calls. I imagine this negative review helped… I’m now giving them 🌟🌟 for the final effort and resolution of my request.
4 October 2023
Unprompted review
Reply from Storebox
Hello Roberta, thank you for your feedback.
We always aim to provide fast support. Currently have a high influx of enquiries which is why there may be some delay in processing your request.
Be assured that this will not affect issues regarding payments, cancellations and the like. One of our customer happiness managers will contact you soon regarding the e-mail you sent. Thank you for your patience!
Best regards, your Storebox team
It doesn't even deserve a star
It doesn't even deserve a star. It is city storage. You can access the storage car park only with a small car.
I rented a space for 1 month. I specified clearly, only 1 month. And he takes money from my account every month, as if the contract is automatically extended. I announced that I want to close the contract. Let me see that they tried to take money from my account again this month.
If you want to take money from your card monthly, rent.
In vain you announce that you want to close the contract, because no one answers you until the 23rd. As on the 22nd of the month, they withdraw your money.
I do not recommend!
👎
28 July 2023
Unprompted review
Reply from Storebox
Hello Iacob, when you sign a contract with us, you will be made aware of the fact that our contracts are open-ended until you choose to cancel them, and that the cancellation process involves two steps.
When you send us a cancellation request, you are contractually obliged to provide us with photos of your empty compartment. If you are unable to do so, we will provide you with an alternative.
Unfortunately, we will only be able to process your cancellation request and finalise your cancellation once we have received your correspondence.
As a Storebox customer, your concerns are important to us. Nevertheless, there are contractual obligations on your part that we must insist upon.
Please call us on 0800 3666446 from Monday to Friday between 9am and 6pm to discuss your concerns.
Best regards, your Storebox team
Each time recently I have had a…
Each time recently I have had a question,I have received a reply more than a week later. At this point the question is no longer valid.
11 September 2023
Reply from Storebox
Hello Andrea, thank you for your feedback.
So far our correspondence with you has been very warm and kind, which is why we are a little surprised by this rating.
You sent us an e-mail on a Friday, and one of our customer happiness managers responded to you within three business days.
Of course we always aim to provide fast support, however we currently have a high influx of enquiries, which is why there may be some delay in processing your request. Be assured that this will not affect issues regarding payments, cancellations and the like.
Best regards, your Storebox team
even one star is way too much for it
even one star is way too much for it.
custumer service isnt there when you need it.
codes are wrong.
and there is nothing you can do, when some guy cannot send you a code with just 4 digits.
i would like to have my money back and even the extra money i needed for the hotel room i had to book in addition and the extra gas i needed.
and that s just because some guy cannot send u the right code!!!!!! i am more than furious.
Answer: Nobody ever called me!
16 September 2023
Unprompted review
Reply from Storebox
Dear customer, we are sorry that your first experience with Storebox did not meet your expectations.
We tried to contact you to discuss and resolve your concerns with you. Unfortunately, we were not successful in reaching you. We would therefore appreciate it if you could call or email us so that we can offer you a solution.
Feel free to call us on 0800 3666446 from Monday to Friday between 9am and 6pm or email us at service@yourstorebox.com.
Best regards, your Storebox team
Customer service sucks
Customer service sucks. They will keep on charging client's card even after the expiration of the contract. To resolve that, a client would have to call their support line. The only resolution they have is to email another storebox team. I have sent at least two emails to resolve the issue, and had zero response rate.
3 February 2023
Reply from Storebox
Hello Igor, we are sorry to hear that your first experience with Storebox was not what you expected.
Unfortunately, we were unable to verify any contact with you, neither by email nor by phone. We would be happy if you would get in touch with us. Please do not hesitate to call us from Monday to Friday between 9am and 6pm on 0800 3666446 or email us at service@yourstorebox.com to discuss your matter with us.
Best regards, your Storebox team
Do not use this storage
We were planning to use the storage just for a month and sent an email 15 days before the end of the renewal. They never reply the email and now they are trying to charge for another month. Customer service number is not even a valid number and we couldn't cancel nor reach out to them. What a clever way to RIP OFF people's money! NEVER use this storage.
1 August 2023
Unprompted review
Reply from Storebox
Hello, we are sorry to hear that your first experience with Storebox was not what you expected.
Unfortunately, we were unable to verify any contact with you, neither by email nor by phone. We would be happy if you would get in touch with us. Please do not hesitate to call us from Monday to Friday between 9am and 6pm on 0800 3666446 or email us at service@yourstorebox.com to discuss your matter with us.
Best regards, your Storebox team
You can use service in the end there is a scam be careful!
I used the service everything was good then I canceled my subscription so they literally did not give any notification but company was expecting empty storage picture.
They could send notification , reminder or something they did not do it at all. in the end they send an email about extra charge. They are literally waiting to scam you. Do not use this service.
19 July 2023
Unprompted review
Reply from Storebox
Hello Hasan, when you sign a contract with us, you will be made aware of the fact that our contracts are open-ended until you choose to cancel them, and that the cancellation process involves two steps. When you send us a cancellation request, you are contractually obliged to provide us with photos of your empty compartment. If you are unable to do so, we will provide you with an alternative. We send you the first photo reminder as you send in your cancellation request and we send you a second reminder once your desired cancellation date approaches and no photos have been provided yet. As a Storebox customer, your concerns are important to us. Nevertheless, there are contractual obligations on your part that we must insist upon. Please call us on 0800 3666446 from Monday to Friday between 9am and 6pm to discuss your concerns. Best regards, your Storebox team
Luggage storage storebox
We booked luggage storage via nannybag, and when we went to storebox, the code to the maindoor didn’t work. We already paid, and the service was closed, so they couldn’t help. So now we have paid for nothing. Never gonna use this again.
15 July 2023
Unprompted review
Reply from Storebox
Hello Karen, thank you for your feedback. If you have any problems with your Nannybag booking, please contact the Nannybag customer support directly. Nannybag is your contractual partner in this case and is responsible for supporting you with any problems regarding your luggage booking. Best regards, your Storebox team
Doubtful commercial practices
Doubtful commercial practices, Unacceptable emptiness of customer support... This is one my worsts customer experience, no support for the CS, overbilling on 2 separated occasions (they billed me for one extra month as I told them I got the both emptied and I was abroad), no answer to my PayPal request, stubbornness of the agent writing and acting like a bot.. this is the textbook what not to do... my advice, just find another company with decent human beings...
1 July 2023
Unprompted review
Reply from Storebox
Hello Jonathan, when you sign a contract with us, you will be made aware of the fact that our contracts are open-ended until you choose to cancel them, and that the cancellation process involves two steps. When you send us a cancellation request, you are contractually obliged to provide us with photos of your empty compartment. If you are unable to do so, we will gladly provide you with an alternative, which my colleague has already offered you. Unfortunately, we will only be able to process your cancellation request and finalise your cancellation once we have received your correspondence. As a Storebox customer, your concerns are important to us. Nevertheless, there are contractual obligations on your part that we must insist upon. Please call us on 0800 3666446 from Monday to Friday between 9am and 6pm to discuss your concerns. Best regards, your Storebox team
Booked a store place with this company…
Booked a store place with this company via Radical Storage website. I forgot to print out the official email from Storebox with the entry code to the storage facility in Villach. Called Storebox helpline, but was informed that they are unaware of any booking under my name and that they never heard of Radical Storage. I could not get in despite I paid nearly 50 Euro for a week of storage. I was forced to reserve a storage space again, this time via Storebox.com and wasted another 86 Euro.
To make the situation even more bitter, after leaving the box empty one week later and cancelling the order yesterday ( after another week) I am now being forced by Storebox to pay for further months.
Radical Storage have kindly returned money for the original order after my complaint. Sadly, it does not change the fact that I was misinformed by Storebox helpline and that they said I had nothing booked despite I had a booking, then I was drawn into paying double amount for booking through Storebox and now I am unable to stop the contract.
In these circumstances, as a bare minimum, I would expect from Storebox an instant help with terminating the contract and cancelling any future (over)payments. Unfortunately so far no help from Storebox.
This service gives the impression of a SCAM, designed to keep the client in a loop of autorenewing payments , you can not get out of. Beware and stay away as far as possible. I am terribly disappointed.
22 June 2023
Reply from Storebox
Hello Tomasz, thank you for your feedback. If you have any problems with your Radical Storage booking, please contact the Radical Storage customer support directly. Radical Storage is your contractual partner in this case and is responsible for supporting you with any problems regarding your luggage booking. Best regards, your Storebox team
Customer service 🙌
I just called their customer service because of my own mistake, asking if it‘d be possible to cancel a booking already made long time ago and the person on the other side of the line was very understanding and cancelled it without any problem.
28 June 2023
Unprompted review
Reply from Storebox
Hello Johan, thank you very much for your positive feedback. We hope you enjoy your Storebox.
Best regards, your Storebox team
They don’t care about your parcel & stuff!!
I can’t pick up my parcel for 3 weeks already, because THEIR system is broken, code does not work and they truly do not care about it. Horrible customer service that is not interested in solving the problem.
Worst storage and parcel box ever!!!
20 June 2023
Unprompted review
Reply from Storebox
Hello Mammut, thank you for your feedback. If you have any problems with the delivery of your shipments, please contact your mail provider's Customer Service directly. Your mail provider is your contractual partner in this case and is responsible for helping you get your delivery. We only provide the storage space. Of course we hope that you can welcome your package as soon as possible. Best regards, your Storebox team
excellent storage service!
excellent storage service!! very clean unit and a logical straightforward simple process to access the facilities
4 June 2023
Reply from Storebox
Hello Elena, thank you very much for your positive feedback. We hope you enjoy your Storebox.
Best regards, your Storebox team
I cancel 15 days ago
I cancel 15 days ago. i travel from spain to Offenbach to do the photos. I send it in terms and with no answer. Finally send me the invoice 194,00 euros with no response. I did Everything request. Scam
5 June 2023
Unprompted review
Reply from Storebox
Hi Juan, our contract terms clearly define how our cancellation process works, as well as that our contracts are open-ended and only end with active cancellation. We have provided you with an alternative for taking the photos. Unfortunately, you did not respond to this. Your photos therefore did not arrive in time and a new invoice was created. However, the invoice was cancelled immediately the next day. If you have any further questions or problems, please call us on 0800 3666446. We are always there for you Monday to Friday between 9am and 6pm. Best regards, your Storebox team
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