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Review summary

Created with AI, based on recent reviews

Considering 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers are delighted with the product, highlighting its ability to provide confidence and peace of mind, especially for those living alone or with mobility concerns. The service is consistently praised for being efficient and helpful, with many appreciating the clear information and excellent customer care. Reviewers find the watch comfortable, lightweight, and easy to operate, often noting its discreet design that resembles a regular smartwatch. The staff are frequently described as lovely, kind, and efficient, providing great support and follow-up service. However, some people mentioned that the watch can be very sensitive, triggering fall alerts from vigorous movements like shaking laundry. A few other people also felt that the battery life could be improved, requiring frequent recharging, and noted that the watch is not waterproof. There were also occasional concerns about accidentally pressing the SOS button and difficulty seeing the battery charge amount with poor eyesight.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the confidence... See more

User experience

Customers had positive experiences with user experience, finding the watch easy to use, comfortable to wear,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as helpful, kind, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, helpful, kind, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the caring, attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good service & extremely helpful team of staff members. Highly recommended, this service is better than other services around due to not being tied to been close to a box in your home, which... See more

Rated 5 out of 5 stars

After our one month trial, we are delighted with my husband’s Your Stride watch. It gives him confidence and will hopefully keep him being independent longer. He has had a few false alarms which have... See more

Rated 5 out of 5 stars

Helpful on phone,clear information.Looks good especially by changing strap to silver expander. Comfortable to wear clear to see and just enough key information without overload. Arrives charged and r... See more

Rated 5 out of 5 stars

Clear and transparent information on the website was very helpful. The device arriving already set up was helpful, and I liked it being self-contained (my previous fall alarm relied on connecting to m... See more


Company details

  1. #22 of 71 best companies in Mobility equipment supplier

About YourStride

Written by the company

YourStride, formerly Personal Alarm Watch, is trusted by thousands of happy customers across the UK to get them help when they need it most. The YourStride watch features an SOS button that, when pressed, immediately connects the wearer with YourStride's dedicated personal alarm monitoring team.

48% of falls happen outside the home. That's why the YourStride Alarm Watch works wherever you go - at home, in the garden or out and about. Our 24/7 monitoring team is always on hand to provide the help you need.

YourStride is discreet, easy to use and works straight out of the box. No landline, Wi-Fi or smartphone apps needed. Going beyond just an alarm, the built-in activity tracking helps and motivates you to stay active.

YourStride will empower you to live your life to the fullest. Enjoy security, peace of mind, and freedom without compromise. Simply wear your personal alarm watch, and do what you do best. Our experienced 24/7 monitoring team is only ever a button press away. Order online today.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product!

We are very pleased with both the product and follow up by staff to ensure we were understanding and managing to operate the device and its various uses besides the emergency button. This device gives us so much feedom and confidence to leave the house together ❤️.

27 December 2025
Rated 5 out of 5 stars

Recommended by several members of my…

Recommended by several members of my whist club, so I bought a Stride watch. I feel secure now when I go away from home, if I fall there is help available to help me & identify me. I love my Stride watch. Cost is reasonable for what is offered & compares well with the monitors which only work within about 50 metres of home. This watch has GPS so I always feel safe wherever I go. Highly recommend.

27 October 2025
Rated 5 out of 5 stars

Total 24/7 security

Saw Your Stride on TV. Instantly liked the 24/7 cover whether in or outdoors. I liked the watch option as didn’t fancy something around my neck. It arrived quickly and was fully set up for me to use immediately. Comfortable to wear. Easy charging device. Customer care great. Efficient service all round.

20 December 2025
Rated 5 out of 5 stars

device performance.



Actually, it is a good system. It works when you do not expect it.
I tripped and fell yesterday. But the device did not trigger an alarm, as it should. Luckily i did not get hurt except banged my head on the door of the cupboard.

20 December 2025
Rated 5 out of 5 stars

Very easy purchase

Very easy purchase, quick delivery.
And great follow up service.

Only complaint is the rubbery strap and how quickly recharging is necessary.

Also it doesn’t take much to accidentally over press the SOS button while checking the time in middle night!

19 December 2025
Rated 5 out of 5 stars

Excellent fall alert feature.

YourStride gives me confidence that if I should fall help is available straight away.The step counter is great. It encourages me to increase my number of daily steps.I found the strap rather cumbersome for small wrists.I have now purchased a more suitable one.

9 December 2025
Rated 5 out of 5 stars

Very good service

The lady I spoke to was helpful, understanding and knowledgeable. I therefore got a very appropriate watch for my needs. When I tested the service (as requested) the response was prompt and caring.

6 December 2025
Rated 5 out of 5 stars

Safety first

I feel much safer walking now that I have this watch on my wrist. Where ever I go in the UK I know that if I fall, there is always help available almost immediately. If you are not steady on your feet, the falls option is a no brainer.

10 December 2025

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