Youth & Earth Reviews 

338
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of premium health supplements that successfully boost daily energy levels, improve sleep quality, and thoroughly support overall vitality and wellness. Many reviewers emphasize that the support team provides remarkably prompt, friendly, and knowledgeable assistance whenever questions arise about proper product usage or health goals. Though some customers noted minor product sensitivities or raised concerns regarding specific sweetener ingredients included within certain drink formulas. A small number of people also reported occasional challenges concerning packaging difficulties or delivery timing issues experienced during their orders.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting high quality and effectiveness... See more

Customer service

People report positive experiences with customer service, highlighting fast responses and helpful guidance on... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the reliable and... See more

Response time

Reviewers mention positive feedback about response time, highlighting that support agents reply promptly and... See more

Service

Consumers find service to be exceptionally positive, reporting that everything is dealt with speedily and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. I was unsure about what I supplements I should and shouldn't be taking. So I contacted Youth and Earth, told them what I what supplements I was taking, told them what areas of my he... See more

Rated 5 out of 5 stars

I have just received the most excellent assistance and customer service from youth and Earth. Everything was dealt with speedily, and thoughtfully. I obviously rate their products or inlet be using th... See more

Rated 5 out of 5 stars

Fantastic, prompt customer service from Youth and Earth (Y&E), even when Royal Mail let me down recently, Y&E answered my email in moments, had a solution and the replacement product was with me t... See more

Rated 5 out of 5 stars

I have used the Liposomal B complex liquid for few months, which tastes really nice and felt like it is doing its job. I had to cancel subscription for time being as per other meds taking and they... See more


Company details

  1. #97 of 278 best companies in Vitamin & Supplements Shop

Written by the company

At Youth & Earth, we believe ageing isn’t something to fear - it’s an opportunity to thrive! As the largest supplier of NAD+ boosters in UK and Europe, we provide the highest purity, bioavailable supplements—from NMN to cutting-edge longevity formulas like our V14 —that support cellular energy, vitality, healthspan, and overall wellbeing. With thousands of happy customers and a commitment to transparency, quality, and innovation, we make healthy ageing simple.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

338 reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(338)

127 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend – fast and reliable service!

I ordered an NMN product, but unfortunately, the courier delivered it to the wrong address. The Youth & Earth team handled the issue very quickly and arranged a replacement in a short time. Their support and helpful attitude made the whole process stress-free.

I’d like to especially thank Katie for resolving the problem so efficiently, and Rachael for her kind and thoughtful message. I really appreciate their professionalism and care. Definitely recommended!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I have been using Youth & Erath for over a year and find all their products that I use to be very beneficial to my health. I recently added had a query about the pricing of my monthly subscription this was dealt with very efficiently and I was very satisfied with the outcome. The fact they respond to emails at the weekend is brilliant.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Company is responsive

Company is very responsive on email to any questions about the products or the ordering process, etc. I started purchasing their NMN product this year and have also tried other items. They are also available for after purchase support.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Liposomal is a game changer

Youth and Earths liposomal range has been a game changer for my mother who has dementia. She loves the flavours and happily drinks them. No nasties, all goodness, and the customer services team are super quick to reply and help out. Cannot fault them or their product

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Lovely company and products

I have used the Liposomal B complex liquid for few months, which tastes really nice and felt like it is doing its job.
I had to cancel subscription for time being as per other meds taking and they have replied within about 15 hours, that everything has been sorted.
I will definitely use them again in the future and fully recommend.

31 August 2025
Unprompted review
Rated 5 out of 5 stars

two excellent experiences

I’ve had two excellent experiences with Youth and Earth. There was a little glitch in the system getting my order to my island and they sorted it the same day. I’ve taken the products for about three months and I’ve noticed a real improvement in my gut health and energy.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Products are of excellent quality

Products are of excellent quality - I have really noticed energy and focus improvements after using the liposomal spermidine and gluthathione for several months. People have told me how much younger I also look. My sleep quality has been fabulous - I feel good! Customer services is of high standard - the Y & E representatives get back to you promptly and are helpful!

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I received excellent service from the customer support team. I had a concern regarding one of the products I had ordered and the team I dealt with were both very helpful and extremely knowledgeable in dealing with my query. We looked at a number of options and I ended up with a much better selection of product for my needs. Thanks to all involved!

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Unauthorized Charges, No Refund, and Complete Disregard for Customers

I would strongly advise anyone to avoid doing business with Young and Earth.

On 29 July 2025, they withdrew money from my bank account without authorization, despite my having cancelled my account over a month earlier. Even worse, their own correspondence admits the charge was a mistake—yet they have still failed to refund my money.

Under Swiss law, they are required to return these funds immediately, but they have ignored multiple messages and deadlines. They stated that they would refund money once they receive product and sent a fed ex label to send product back. First off it was their mistake and should have refunded money immediately. Also problem with Fed Ex is that it is a half hour from my home. I even offered to make the mistakenly sent product available for collection or drop it at a nearby location at no cost to them. They never responded.

This is not just poor customer service—it’s unethical and unlawful. Any company that takes money without permission, admits the error, and then refuses to refund it is not one you should trust with your personal details or payment information.

I will never purchase from Young and Earth again and will be filing formal complaints with Swiss and EU consumer protection authorities. If you value your time, money, and peace of mind, stay far away from this company.

29 July 2025
Unprompted review
Youth & Earth logo

Reply from Youth & Earth

Hi Willy,


We’re very sorry to read your review and that you felt let down by your experience with us. We want to reassure you and anyone reading that this situation has now been resolved:

The subscription cancellation issue was our mistake, and we’ve corrected it so no further charges will occur.

A full refund has already been processed back to your account.

As a gesture of goodwill, we’ve also confirmed that you can keep the product free of charge.

We acknowledge that the process should have been smoother and quicker, and we truly regret the inconvenience caused. Please know that your feedback has been taken seriously, and we’ve tightened up our internal processes to prevent this from happening again.

We value the trust our customers place in us, and while we can’t undo the frustration caused, we hope this resolution demonstrates our commitment to making things right.


Warm regards,
Youth & Earth Team

Rated 5 out of 5 stars

Great company, great products.

Adore the product so much that I have now set up a regular subscription.
Great company that answers any questions you have with fabulous, in-depth knowledge, plus I’m thrilled
with the results! What’s not to love?

8 August 2025
Unprompted review

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