Youtooz Reviews 1,923

I had to change my shipping address, and it was very quick and painless to do through email. The support team replied quickly and got it done!

Great customer support it help me with changing my name because I forgot my full name and I contact them and they help me great customer support 10 out of 10 would recommend 👍

Through my time browsing and ordering, its always been a loving community, when i ever had issues they got onto it striaght away when they could, always answering with lovely replies and making me feel secure about my order.
This is my 3rd tome getting something off youtooz and i so hyped becuase their toothless is so cute i cant wait too had him too my family 😆 but sadly there have been delays but luckily they have kept me in touch which basically makes it all the more worth the way, finally i also had moved places and switching my delivery address was super easy and they made sure everything was sent ❤️

I have ordered from Youtooz a few times and they always get it right. They are quick to respond and always offer the best resolution. I will continue to shop with them because of their great products and superior customer service.

Great customer help. Package was sent to the wrong address, forgot to change it before it left the facility. When I saw on the mailing system it ended up in a diffrent state I was a little worried texted customer support it arrived back at the facility and they sent it back when they had the address. Just gor it today and it showed up. This is a highly good company and customer support. 10/10.

Needed to change my delivery address after purchasing. Support was clear, fast, and easy to work with.

I discovered this store by chance on YouTube, and it's incredible! They have great products and their customer service is excellent!^^

Hello! I bought a Fizzarolli Youtooz a while back via Hot Topic, and have one complaint: the balance. While the figure itself is nice and high quality, the balance is terrible. I have to put it against something just so it is able to stand upright without falling and disrupting other items I have placed by it. He's a little whack but still love him.
However, I am HIGHLY satisfied with the two other Youtooz I've received. Great balance and incredible quality for those two.

I ordered a weighted toothless plushie three months ago. It still hasn’t arrived or even shipped. No updates, no tracking numbers, nothing. This cost me $104AUD and when I emailed them, said that they were shipping in waves over the next few weeks. Lo and behold two and a half weeks later, still radio silence. I’m extremely upset with the amount of time this is taking, and Australia doesn’t even have drawn out customs for shipping!! So it’s no excuse.

This company is amazing! I am a military family and we move a lot and I have pre orders that are coming soon and I am moving to a new location, not a problem for this company not only did they move the orders I requested they also asked about one I forgot I preordered!! Got quick responses every time and very kind and helpful!!! I will always buy from them not just for the quality of products but their customer service as well!!! I wish I could give 10 stars most companies won’t change an address on a preorder but they will!!!

Update: Finally Received my order 9/24/25 after it shipped out on 6/12/25. So it took over 3 months for the shipment to be delivered. I originally ordered it as a present for a family members whose birthday was back in August but obviously that didn’t go as planned. At some point I didn’t even know if I was going to receive my order. I just kind of gave up on it until I finally showed up. For those planning to order just expect the unexpected when it comes to shipping time (which is common for the company based on reviews and threads online). Just because it says that it was shipped doesn’t mean it’ll be there anytime soon. Hope others have better luck than I did.
(Review Bumped Up To 2 Stars Since I At Least Finally Received My Order)

I read their support page, expecting to wait the 2-3 days it said it could take for them to contact me back, but we had everything taken care of in a matter of hours. They've got a great team.

Horrible delays ib shipping
I have been waiting for 5 months a d they keep delaying the shipment since June...
Unable to fulfill their engagement made 5 months ago, and still taking new orders.

Despicable.

Customer service was beyond fantastic. The product (Heartstopper plush) arrived quickly and is adorable.

Pops with a verry good quality. It was the 4th time I ordered something of them, after not receiving the pops on time, and not hearing something from them I got in contact and heard that all 3 pops were sent back. After writing a E-mail to them, they sent all the pops back, free of charge and I got them in the end. Verry good service and good products!

Bought 3 of an item that had 4 random variants. All three arrived as the same variant. Reached out to see if I could get a replacement and they offered to ship a new one for free, guaranteeing that it would be different.

Best support team I have worked with in a long time.

Oh my god!!! They’re the best at what they do..excellent customer service. Idk who’s handling the social media pages but whosoever it is you’re amazing!! I accidentally entered incorrect shipping address and the took notice of my query and changed it. Mind you it was weekend..I’ve never left a review so long but I think they deserve all the praise in the world. 5 stars for me ✨✨✨✨✨

I ended up putting the wrong email adress into my order, and I didn't get the confirmation, or the order number. These are important to me, because I work mostly all day and need to know when the package will be here. I contacted the costumer support, and they always answered quickly, not only that - but were super kind and helpful! They were patient, and they changed the information for me, and I got the emails I needed. This wasn't my first time ordering, and certainly won't be the last - the products, quality, and Youtooz themselves are definitely worth it.
If you can, and if you're wondering about ordering - go for it!

Everything went Perfect with my First three Plushies. I had some trouble with the fourth Plushie (got lost in the mailing office).
After several mails with the support my replacement Plushie finally arrived yesterday <3

My purchase was lost in the mail, but Youtooz worked with me to get a replacement. They even sent periodic emails while we were waiting for the product to return to tell me they hadn't forgotten about my order and they were just waiting to see if it would get returned :D