Youtooz Reviews 1,923

Never buying from Youtooz again. I ordered 3 items $127 (which isn’t cheap) on 11/18/25. I got an email about the Black Friday sale going on until 12/4. If you purchase $75 there’s $19 off the order. I asked if the price could be adjusted and they told me it only applied to specials and sent me a link which showed all of the specials and all three of mine were on there. I let them know that and they told me because I purchased before the sale they can’t give any discount. EVERY online retailer and brick and mortar retailer will give you a price adjustment in that situation EXCEPT Youtooz. I asked if I could cancel but they said it was shipped already and made sure to remind me about no refunds or exchanges. Those items better be packaged well and in pristine condition when I get them. If you really like Youtooz you can get them from another retailer like entertainmentearth.com. If there’s an issue any retailer will gladly exchange or refund if you want and it won’t take a month to get it.

I have changed my score for this as my disgruntlement is not with Youtooz but Infinity Collectables who we ordered through.

Customer Service with Youtooz were very prompt and professional. That deserves 5 stars.

Order placed and paid for in April now November still not arrived.

I was informed in July they would arrive in August, end of August i was informed it would be September, in September I was informed it would be October.

We are now in November still no order.

My son saved his money for these characters and I ordered them for him.

I have looked on the website for these 3 characters and they are still available to order. I appreciate these are made to order but 7 months wait is excessive.

Outstanding customer service and amazing products! I will most definitely be purchasing more from this company and I will recommend to friends. Thank you for being awesome!!!!!

Customer service fixed an issue. I ordered one product on 25/07/25, it was returned to sender due delivery issues (I don't recall being alertedfor the delivery), then it was re-sent to me. Then I got it, but with a missing part. After that, they sent me a new one a new. We got it all sorted in 07/10/25. Basically it was a bit messy (s#it happened twice), but the customer service was very helpful and attentive to the situation and solved the whole situation. 5 stars is accurate for the final outcome (I got the product) and the service (that was attentive and sorted it out instead of being difficult or absent), but I'll be generous giving 4 due the whole context.

Pre-ordered a figure, but it was delivered to the wrong address. Wasn't able to retrieve it before it disappeared. Delivery service issue, not YOUTOOZ fault, but YOUTOOZ was more than accommodating. After a bit of back and forth via email, a replacement was sent and received in pristine condition. I am beyond happy with both the product quality and the customer service YOUTOOZ delivers. Awesome company!

I was able to get my address changed fast without any issues.

company claims to be canadian, but is based in china, and when they mail it to you from china via DHL, Dhl will overcharge on taxes and duties as they charge the buyer 15usd service charge to cover the duties and taxes

Had trouble with my shipping address and had to change it, support was super helpful and quick to help me change it! Even confirmed with me again to check if it was correct.

Messed up my address and the guy who helped me was so kind! They fixed it right away and double checked with me again to make sure it was right! Wonderful service <333

Well, you get the Item you pay for, but Thats it, the shipping is DUCKED. If you need something fast or immediate, PLEASE PLEASE PLEASE do not buy from here. It’s good quality, if you’re willing to have several hold backs. Bought a plush in august, getting it on 31st of December. Has happened with other items as well. Unacceptable.

Great customer service, prompt and friendly.
They helped me by quickly changing my shipping address for a limited time item during an emergency move.

Had some unexpected trouble with shipping (Not their fault, the place where I live has some finicky customs and most shops don't deliver here. Though usually orders from youtooz got here fine). However, with a short e-mail I was able to get either a full refund or send the shipments to a new location. No messes, no long process, just a short e-mail chain.

My daughter, who is 20 yrs old, orders quite a bit from Youtooz. Mainly FNAF figures and plushies, but on the odd occasion she will buy something for her younger brother and sister.

She placed an order earlier on this year for herself, but she also ordered a Breaking Bad figure for her brother (which turned up when except and was all good), and a FNAF figure for her sister.
We recently received delivery of the item, after a lengthy weight, as this was the final part of her order. However, when she opened it to check it before giving it to her sister, the box rattled! One of the figures feet had broken off. This must of happened during shipping, because she opened it as soon as it was delivered. I took a photo of the broken figure and emailed the company. They were very helpful. Once I'd provided a photo of the broken item in front of the box is was mailed in, the company was very apologetic and said they would send out a replacement straight away!

I wanted to wait until we received it, before leaving a review. We are very impressed by the excellent customer service and absolutely thrilled with the replacement figure. I'm sure we'll be ordering plenty more real soon!

Well done Youtooz! 😀

I have ordered from Youtooz several times between 2020 and 2025 and I have always been satisfied with the product(s) received. I have spoken with their customer service to fix minor shipping issues twice, and both times their CS was quick to reply and got my issue resolved in a timely manner. I have and will order from them again.

I absolutely love Youtooz! My only issue that I had with them was that I wasn't receiving any emails including my confirmation emails for my purchases. I emailed them and they quickly responded and fixed the issue. They're customer service was great. Quick, polite, and eager to resolve the issue. I have no complaints and am a very satisfied customer.

This company is the most unprofessional company i have ever used….shipping delay shipping delay shipping delay and guess what?! No communication at all. They wont let you know its been delayed 4 times they just change the sate on the website like its ok…i have 150$ wrapped up in items that i ordered back in the beginning of august that just keep getting “pushed back” and didnt get told until i messaged the company. Beyond furious now they better expedite my shipping or refund me my goddamn money at this point. Worthless company worthless workers.

I had made multiple orders and couldn’t find my emails for the first one I placed. Support helped me immediately and found what I needed which took a load of stress off my shoulders. Absolutely best support team I’ve ever been in contact with.

Great company !!! I love youtooz !!! A finally someone did a Sidney figure ! Thank god a the customer service is amazing !!!

I had ordered the limited time Loona beach figure and needed to change the shipping address as I had moved, said 2-3 days to respond but they responded same day and fixed the issue in the same day. Never had any issues!

⸻

I ordered Hannibal and Roman Consul to Berlin, but unfortunately, due to the delivery company, I never received my package. I contacted Youtooz support, and they were incredibly quick and helpful throughout the process.

They first guided me to contact the delivery company, and when that didn’t work out, they went above and beyond by reshipping my order.

Thank you so much, Youtooz! As a huge history geek and massive Hannibal Barca fan, this order meant a lot to me. 🐘⚔️