yoyakunow Reviews 

1,300
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional packaging, noting that delicate figures and items arrive safely wrapped in protective materials. Buyers also appreciate the prompt, helpful, and polite customer support team that guides them smoothly through every step of their purchase. However, some people mentioned that order processing and shipping times could occasionally take a little longer than expected. A few reviewers also noted occasional delays before items were actually dispatched from the warehouse, requiring a bit of patience. Others pointed out that waiting for orders to ship can sometimes feel prolonged compared to larger stores.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive quickly, securely packaged,... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and secure packaging that ensures... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting fast responses and... See more

Service

Reviewers mention positive feedback about service, frequently highlighting excellent communication and... See more

Order

People report positive experiences with order processes, highlighting fast shipping, secure packaging, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic experience buying an exclusive figure. No issues whatsoever and will use the service again in the future. The website is easy to use and has live stock tracking, something... See more

Rated 5 out of 5 stars

Prices were fair and communication was always good. To be honest I don't care to much if I receive a product with a small dent on the box but that couldn't have happened since my order was packed with... See more

Rated 5 out of 5 stars

Items were prepared for shipping on Jan 14th, shipped via EMS on the 19th, and received today on the 29th. All in all really great as thats how EMS normally takes for orders over here in the Philippin... See more

Rated 5 out of 5 stars

Excellent communication - responds within a day or two and always clear. Found an item I was looking for and couldn't find elsewhere so good to have this shop on your list of places to look at. Items... See more


Company details

  1. Hobby shop
  2. also in
  3. Figurine shop
  4. Import Export Company
  5. Trading Card Shop
  6. Video Game Shop

Written by the company

Preorder Shopping Service from Japan. We at YoyakuNOW help you to preorder and buy all kinds of products such as hobbies, exclusive Japanese items like Anime Figures, Trading Card Games and much more! Buy safely directly from the maker and official Japanese distributor with YoyakuNOW


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,300)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service!

The business customer service was great at responding to questions regarding the product and options for shipping. The product was well packaged and shipped quickly. In addition, they were helpful providing and completing the required Tariff information with the DDP Shipment.

2 February 2026
Rated 5 out of 5 stars

GREAT

Great customer service and smooth communication. My order was shipped from Japan to the Czech Republic with DHL, arrived safely, and the product is really nice. Thank you — this was my first purchase from Japan and it was a great experience.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent shop for Japanese goods

Absolutely fantastic experience buying an exclusive figure. No issues whatsoever and will use the service again in the future.

The website is easy to use and has live stock tracking, something that other similar sites are missing. After purchasing the item, I was guided through the payment and shipping process by the General Manager, Otachi Ryota. Thank you very much for your help.

Fast shipping within the expected time frame for EMS and the tracking url was sent via messaging on the website. The figure box was wrapped in bubble wrap and kept firmly in place by paper packing. Finally, the outside box had fragile labels stuck on either side and was very sturdy.

I highly recommend using this service.
Thank you.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Store

Everything went perfect, the package was very well protected and it arrived in a few days. Very good prices and excelent customer service

6 February 2026
Rated 5 out of 5 stars

My experience with yoyakunow has been…

My experience with yoyakunow has been phenomenal, I haven’t had such a great experience with commutation as yoyakunow’s staff I’m really at a loss for words these guys have done a great job, props to them.

22 January 2026
Rated 5 out of 5 stars

First time ordering and receiving goods…

First time ordering and receiving goods from Yoyakunow. The experience was excellent. Everything was communicated well to me and I truly appreciate that they will store my goods so that I can ship more in bulk. Shipment arrived quickly and was packed with care. That, along with good prices, will make me become a long time customer.

22 January 2026
Rated 5 out of 5 stars

Great service!

Items were prepared for shipping on Jan 14th, shipped via EMS on the 19th, and received today on the 29th. All in all really great as thats how EMS normally takes for orders over here in the Philippines. They were incredibly diligent in updating me on my order and answered my questions quickly. Thank you so much! will definitely be using their service again if I ever miss anything on P-Bandai

19 January 2026
Rated 4 out of 5 stars

Great communication and shipping time…

Great communication and shipping time but was definitely disappointed with the cost of shipping, vivionblue does flat 22 for DHL and no customs tax, I paid double that for the same shipping here, weary I may not buy again as the shipping cost is half the figure price

22 January 2026
Rated 5 out of 5 stars

Business done right

Excellent company. The first order with them was so smooth, i have since made another 3 orders with them. This is all in the span of January, i love this company i don't think my wife will.

15 January 2026
Rated 5 out of 5 stars

Very Helpful

Easy purchase, and support team was incredibly helpful setting up shipping and explaining the tariff process.

20 January 2026

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