After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly. 1* taken off as all previous emails and... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The agent I spoke to took responsibility to get the situation fixed for us. This has been something we have been trying to deal with for years with EDF and we switched to YU and the 1st impression of... See more
Company replied
I phoned the contact centre and spoke to Ben after the usual messages and security checks. He spoke good english and understood my issue and could answer other queries I had while I had a good knowled... See more
Company replied
Mark Aston from YU Energy was amazing. It looked like the installation wouldn’t go ahead but he arranged for Scottish Power to come round that day and sort some supplier issues out he could then insta... See more
Company replied
Company details
- #31 of 31 best companies in Electric utility company
- #41 of 44 best companies in Energy Equipment and Solutions
- #40 of 41 best companies in Energy supplier
- #35 of 38 best companies in Green energy supplier
- #16 of 17 best companies in Water utility company
Written by the company
Calling all business owners and entrepreneurs Are you looking for a business energy and water supplier that can save you time and money? We are Yü Energy. We’re here to make your life easier with simpler business utilities so you can focus on running your company because let’s face it, no-one wants to spend hours hunting down the best energy or water deal. Our multi-utility offer, simple fixed price plans and personal customer service are all in place to make life easier for you. And we’re delighted to offer 100% green, renewable energy.. We are a well-established business energy and water supplier, powering thousands of businesses across a wide range of sectors throughout the UK. From small manufacturing and retail outlets through to world famous sports stadiums such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club. We also offer 100% clean energy, smart meters, electric vehicle charge points and commercial meter installations. We’re constantly looking for more ways to make life easier for businesses so stay tuned for our latest exciting developments. We work with you to find the right utility solutions for you and your business. With a speedy service, competitive prices and dedicated, UK-based relationship managers what’s not to love?
Contact info
Horizon Place, Mellors Way, NG8 6PY, Nottingham, United Kingdom
- 0115 9758 258
- reviews@yuenergy.co.uk
- yuenergy.co.uk
3.7
Average
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
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Leyla was really helpful- the chat…
Leyla was really helpful- the chat function works well which is great when you don't want to be on the phone for hours. I will use this company for a long time. I advise anyone to move from EDF who are the absolute worst with bills and customer service.
1 July 2026
Reply from Yü Energy
Hi,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear Leyla was so helpful and that you found our chat service quick and convenient.
It's especially great to hear you'll be staying with Yü Energy for the long term. We'll be sure to pass your kind feedback on. Here's to the start of a beautiful friendship.
Kind regards,
Yü Energy Customer Services
The gentleman on the phone was…
The gentleman on the phone was excellent in sorting out the problem
30 June 2026
Unprompted review
Reply from Yü Energy
Hi Mark,
Thank you for your kind review.
Problem solving is our forte and happy we were able to help.
We'll be sure to pass on your kind words to our customer support team.
Kind regards,
Yü Energy Customer Services
when i started using your company i…
when i started using your company i incurred lots of issues has i was being charged for a day and night rate when i only had a day rate meter. all my bills were being estimated for not only the amount i was actually using but i was also being charged for a virtual rate that was not even on my meter. it was very frustrating but i have to say bobby Anderson has taken the time and a lot of patience to sort out every issue i have raised and now we have a great rapport with each other and every month my account is sorted straight away. she is a great asset to your company and i appreciate every thing she does for me and my company. kind regards p eager
29 June 2026
Unprompted review
Reply from Yü Energy
Hi Mr P,
Thank you for taking the time to leave such a thoughtful review.
We're sorry to hear about the issues you experienced when your account was first set up, but we're delighted to hear Bobbie Anderson has worked tirelessly to put things right.
Taking ownership, showing patience, and building the kind of relationship where problems are resolved quickly is exactly the level of service we strive to provide. It's wonderful to hear that your experience has been turned around.
We'll be sure to pass on your kind words to Bobbie. Being described as a great asset to Yü Energy is a fantastic compliment, and we're sure she'll really appreciate your feedback.
Kind regards,
Yü Energy Customer Services
Moez done a wonderful clean job in…
Moez done a wonderful clean job in fitting my smart metre at my commercial building. 10/10
30 June 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic review.
A 10/10? Compliments of the highest order indeed! We're delighted to hear Moez did such a wonderful, clean job installing your smart meter.
We'll be sure to pass on your kind words to Moez, they will be greatly appreciated.
Kind regards,
Yü Energy Customer Services
Honestly they are terrible company
Honestly they are terrible company, I didn't even signed a contract with them they bought me over a different company, Everytime you speak to someone they through you out and never get back to you, terrible at replaying to emails, I would definitely avoid big time, small incompetent unprofessional company.
30 June 2026
Unprompted review
Dave was really polite professional and…
Dave was really polite professional and tidy did a great job
30 June 2026
Unprompted review
Reply from Yü Energy
Hi Jane,
Thank you for your review.
We're delighted to hear Dave was polite, professional and tidy, and that he did such a great job. I'd say that's a clean sweep!
We'll be sure to pass on your lovely feedback to Dave.
Kind regards,
Yü Energy Customer Services
It’s 100% scam company I used pay…
It’s 100% scam company I used pay £80-£110 a month with British Gas lite and I changed to Yu energy now I pay £180-£220 a month
This disgusting & ripping off company I do not recommend it at all
11 May 2026
Unprompted review
Reply from Yü Energy
Hi Sam,
Thank you for taking the time to leave a review.
We're sorry to hear you're unhappy with your experience.
Having reviewed your account, we can see that one of our advisors has reached out. An additional charge had been applied in error. This has now been removed from your account. This should bring you bill inline with your expectations. We apologise for the mix up and glad we have been able to resolve this for you
If you would like us to review your billing in more detail and discuss the difference in charges compared with your previous supplier, we'd be more than happy to do so. Please get in touch with our Customer Services team and we'll be happy to help.
Kind regards,
Yü Energy Customer Services
Moez was very helpful
Moez was very helpful, got the job done and sorted nice and quick! Thank you
30 June 2026
Unprompted review
Reply from Yü Energy
Hi Meg,
Thank you for your review.
We're delighted to hear Moez got everything sorted quickly and efficiently. A job well done, with no hanging about, that's exactly what we like to hear!
We'll be sure to pass on your kind feedback to Moez.
Kind regards,
Yü Energy Customer Services
They stole £11k via the direct debit…
They stole £11k via the direct debit for Gas. That would be enough to heat us for two years rather than 1 month.
Nobody answers the phone or the live chat (apart from the bot).
It has been over two weeks since I first raised the complaint, now they are asking me to take 2 time stamped photos of the meter 7 days apart.
Well nobody here has a phone that does time stamped photos and its on a SMART meter any way.
That's my issue with the gas, they have also tried to put my electricity price up by over 15% one month after we started a three year contract with them. The reason is because the engineer they sent to us to install a smart meter wasn't trained on our type of meter so couldn't install it.
If they are not con men they do a pretty good impression of one.
12 June 2026
Unprompted review
Reply from Yü Energy
Hi Ian,
We're very sorry to hear about your experience and appreciate how concerning this must have been.
Having reviewed your account, it appears the issue stems from an opening meter reading provided by your previous supplier, which appears to be significantly incorrect. This has resulted in an inaccurate balance on your account.
To help resolve this as quickly as possible, our Billing Team contacted your previous supplier on 1 July to dispute the opening reading on your behalf and request the correct closing meter readings. We're currently awaiting their response so we can amend your account accordingly.
We apologise for the inconvenience this has caused and appreciate your patience while we work with your previous supplier to resolve the issue.
Kind regards,
Yü Energy Customer Services
Got my first business bill they agreed…
Edited : a man rang called Russel he got an agreement with me as good will ( so he said) he removed £145 charges ( sounding like he was doing me a favour) I am not sure what I gonna do the 19th I said I pay the lot but the lawyer said to keep the file opened also he said he send me an email with the agreement in writing but he didn’t so I am concerned about that too.
Original below
Got my first business bill they agreed with me a payment plan to then realise they charged me extra £369 on top without warning I assumed a payment plan would avoid extra charges but they added that in 2 weeks then refuse to do the agreed plan as obviously the amount gone up and the money asked was not sufficient anymore absolutely disgusting scammers
10 June 2026
Unprompted review
Reply from Yü Energy
Hi Roberto,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience and appreciate why this has been frustrating.
Having reviewed your account, we can see that we've since spoken and agreed a way forward subject to payment of the outstanding balance and your upcoming bill, together with setting up a Direct Debit.
We've also agreed a to reach out to you following the next bill run to ensure everything has been processed correctly and to bring the account fully up to date.
We're pleased we've been able to reach an agreement and look forward to resolving this matter with you.
Kind regards,
Yü Energy Customer Services
Reply from Yü Energy
Hi Claire,
Thank you for your review.
We're delighted to hear Leyla was able to help. We'll be sure to pass your kind words on to her.
Kind regards,
Yü Energy Customer Services
spoke to Ethan at the change of tenancy…
spoke to Ethan at the change of tenancy team, was very helpful and sorted out my request straight away thankyou
30 June 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your review Rebekka.
We're delighted to hear Ethan was able to sort out your Change of Tenancy request straight away. Quick, helpful and hassle free is exactly what we aim for!
We'll be sure to pass on your kind feedback to Ethan, he'll be over the moon with your feedback.
Kind regards,
Yü Energy Customer Services
Moved from YU energy from British gas who in my…
Moved to YU from British gas who in my opinion don't care a less about customers!!!! joined YU in Feb 2026 and have been great. i just phoned them now (only energy in the UK with a telephone number to contact that i can see) and was helped more in 5 mins by a lady named 'Zahra' than in all the 7 hours + on British gas's online robot!!!! keep it up YU and extra thanks to Zahra who did such a great job it inspired me to write this review
30 June 2026
Unprompted review
Reply from Yü Energy
Hi Marc,
Thank you for taking the time to leave such a complimentary review.
We're delighted to hear you've had such a positive experience since joining Yü Energy. It's especially pleasing to know Zahra was able to resolve your query so quickly and leave such a great impression.
The fact that five minutes with Zahra inspired you to leave a review says it all! We'll be sure to pass on your kind words, she'll be thrilled to hear them.
Thank you for choosing Yü Energy, and we look forward to continuing to support you.
Kind regards,
Yü Energy Customer Services
excellent customer servcie
the way the customer service operator named Hussain spoke, he knew what he was expressing, although i am not a a PC savy , but it was like smooth, informative helpful and ticked all the boxes when it comes to customer service.
a asset to yu (you) energy, well done young man.
30 June 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your wonderful review.
We're delighted to hear Hussain provided such smooth, informative and helpful service. It doesn't matter how confident you are with computers. Great customer service is about making things simple, and it sounds like Hussain did exactly that.
We'll be sure to pass on your kind words. Being called "an asset to Yü Energy" is praise of the highest order, and we're sure it will make his day.
Kind regards,
Yü Energy Customer Services
Dave was brilliant
Dave was brilliant
He rang me before he came
To give me an idea of approximate time.
Told me what he was doing
Very good
Dave needs promotion
His customer service was very good!
Need more positive people like this !
Sharon Woods
30 June 2026
Unprompted review
Reply from Yü Energy
Hi Sharon,
Thank you for your incredible feedback.
We're delighted to hear Dave kept you informed, explained everything clearly, and provided such excellent customer service throughout your appointment.
We'll certainly make sure your wonderful feedback reaches Dave. It's comments like yours that make all the difference.
Thank you again for taking the time to share your experience.
Kind regards,
Yü Energy Customer Services
Absolutely terrible experience with Yu…
Absolutely terrible experience with Yu Energy.
I completed a change of tenancy over three months ago and never heard back from them to put me onto a new contract, despite all of my bills being paid on time. Out of nowhere, I then received an invoice demanding nearly £5,000.
After speaking to a manager, I was clearly told that this invoice was incorrect and that I did not need to pay it. Despite this, I then received the exact same demand again and have been repeatedly chased for payment by different members of staff.
To make matters even worse, Yu Energy switched my property to a prepayment (top-up) meter without informing me, and are now trying to charge me a further £2,600.
The communication has been appalling, with different people giving completely contradictory information. I’ve spent countless hours trying to sort out mistakes that were not mine, and the stress this has caused has been unacceptable.
I am also currently postpartum after having a baby and already suffer with anxiety. This whole situation has had a significant impact on my mental wellbeing and has caused me unnecessary stress and worry at a time when I should be focusing on my recovery and my family. No customer should be put through this because of repeated errors and poor communication.
I would not recommend Yu Energy to anyone. Their customer service, billing system, and handling of customer accounts have been extremely disappointing
15 June 2026
Would be minus stars if this was…
Would be minus stars if this was available.
Where do I start . Estimated billing for 10 or more months and following a meter ‘upgrade’ I eventually managed to speak to someone ( calls take 35 to 1hr 10 to answer any longer and the call is dropped) .
12 emails, calls totalling 10 hours plus frequent attempts to contact.
Continuous threats and costs .
No company inter communication as emails to different departments are not attached to your account .
Utterly useless .
Stressful does not cover it.
Ombudsman now contacted the wait starts .
I’am owed approximately £12500 from the wrongly estimated invoices and cannot get anyone to give answers or provide the information requested .
Stay well clear of this provider , they are incompetent, even corrupt .
29 June 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your review.
Sometimes less really is more! We're delighted to hear you recieved 5-star service. Thank you for your feedback Paul.
Kind regards,
Yü Energy Customer Services
Have spoke to many people within this…
Have spoke to many people within this company now and have to say Ishra has been the most informative so far
29 June 2026
Unprompted review
Reply from Yü Energy
Hi George,
Thank you for your review.
We're delighted to hear Ishra was the most informative person you've spoken to.
We'll be sure to pass on your kind words, they'll mean a great deal to her.
Kind regards,
Yü Energy Customer Services
Excellent service
Excellent service
Moez was excellent
Did a fantastic job
29 June 2026
Unprompted review
Reply from Yü Energy
Hi Richard,
Thank you for your review.
We're delighted to hear Moez provided such excellent service and did a fantastic job. We'll be sure to pass on your kind words, feedback like this is always appreciated.
Kind regards,
Yü Energy Customer Services
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