After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly. 1* taken off as all previous emails and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The agent I spoke to took responsibility to get the situation fixed for us. This has been something we have been trying to deal with for years with EDF and we switched to YU and the 1st impression of... See more
Company replied
I phoned the contact centre and spoke to Ben after the usual messages and security checks. He spoke good english and understood my issue and could answer other queries I had while I had a good knowled... See more
Company replied
Mark Aston from YU Energy was amazing. It looked like the installation wouldn’t go ahead but he arranged for Scottish Power to come round that day and sort some supplier issues out he could then insta... See more
Company replied
Company details
- #30 of 30 best companies in Electric utility company
- #41 of 44 best companies in Energy Equipment and Solutions
- #40 of 41 best companies in Energy supplier
- #35 of 38 best companies in Green energy supplier
- #16 of 17 best companies in Water utility company
Written by the company
Calling all business owners and entrepreneurs Are you looking for a business energy and water supplier that can save you time and money? We are Yü Energy. We’re here to make your life easier with simpler business utilities so you can focus on running your company because let’s face it, no-one wants to spend hours hunting down the best energy or water deal. Our multi-utility offer, simple fixed price plans and personal customer service are all in place to make life easier for you. And we’re delighted to offer 100% green, renewable energy.. We are a well-established business energy and water supplier, powering thousands of businesses across a wide range of sectors throughout the UK. From small manufacturing and retail outlets through to world famous sports stadiums such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club. We also offer 100% clean energy, smart meters, electric vehicle charge points and commercial meter installations. We’re constantly looking for more ways to make life easier for businesses so stay tuned for our latest exciting developments. We work with you to find the right utility solutions for you and your business. With a speedy service, competitive prices and dedicated, UK-based relationship managers what’s not to love?
Contact info
Horizon Place, Mellors Way, NG8 6PY, Nottingham, United Kingdom
- 0115 9758 258
- reviews@yuenergy.co.uk
- yuenergy.co.uk
3.7
Average
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lily from Yu Energy was very efficient…
Lily from Yu Energy was very efficient and helpful
It was no problem to resolve my issue and it was a happy outcome .Thank you Lily x
28 July 2026
Reply from Yü Energy
Hi,
Thank you for your fantastic 5-star review Anna!
We're delighted to hear Lilly was able to resolve your issue quickly and efficiently. It's wonderful to know she was so helpful and that the outcome left you happy.
We'll be sure to pass your lovely feedback on. Thank you for taking the time to recognise her excellent service.
Kind regards,
Yü Energy Customer Services
Light at the end of the tunnel
Tbh I have had nothing but bad experiences with YU Energy, but throughout the several months ive been with them there have been a handful of staff who have actually genuinely helped like today for example today I rang because I got an unusually high bill because I was not advised as to which reading to provide, sending me an estimate bill of £4335. Though I rang today and spoke to someone called Mariam O and she sorted this issue out within minutes, I am not giving 5 stars to YU Energy but to the handful of staff like Mariam O who take their job seriously and go out of their way to actually help customers. Thanks to all the staff that have actually helped and to Mariam O for sorting out todays issue
28 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to share your honest feedback.
We're sorry to hear that your overall experience hasn't met your expectations, managing multiple meters can be confusing and lead to estimated bills but we're pleased Mariam was able to resolve the confusion so quickly. We appreciate how concerning it must have been to receive an estimated bill of that value, and we're glad she was able to get things sorted within minutes.
Your comments about Mariam, and the other colleagues who have genuinely helped you along the way, mean a great deal. We'll make sure your kind words are shared with her and the team.
Thank you again for recognising the people who have made a positive difference.
Kind regards,
Yü Energy Customer Services
Friendly, professional service
The agent, Nozrul, was friendly, professional, and went out of his way to provide useful information for me. He answered my main question very clearly.
28 July 2026
Unprompted review
Reply from Yü Energy
Hi David,
Thank you for your amazing feedback!
We're over the moon to hear Nozrul provided such friendly and professional service. It's great to know he answered your question clearly and went the extra mile to provide helpful information.
We'll be sure to pass your kind feedback on to Nozrul. Thank you for taking the time to recognise his outstanding service.
Kind regards,
Yü Energy Customer Services
Smart Metre Fitting
Lovely bloke, turned up early doors with no issues. Fitted the metre with no mess or fuss (David Emery 1127)
28 July 2026
Unprompted review
Reply from Yü Energy
Hi Heather,
Thank you for your fantastic feedback.
We're delighted to hear David arrived nice and early and completed the meter installation without any mess or fuss. It's great to know everything went smoothly and that you had such a positive experience.
We'll be sure to pass your kind feedback on to the engineer. Feedback like yours is always appreciated.
Kind regards,
Yü Energy Customer Services
Fantastic company to deal with
Fantastic company to deal with! I spoke to Kayley in the Customer Care team and she was so friendly and helpful. I highly recommend them for business users!
27 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your amazing 5-star review!
We're delighted to hear you had such a positive experience with Kayley. It's wonderful to know she was friendly, helpful and made dealing with us so straightforward.
We'll be sure to pass your kind feedback on to Kayley and the Customer Care team. Thank you for your recommendation – it really does mean a great deal to us.
Kind regards,
Yü Energy Customer Services
Had a few queries about my business…
Had a few queries about my business account, and Patricia was very helpful and kind, really glad I was able to speak with her and she was quick and solved all my queries.
27 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your lovely feedback!
We're delighted to hear Patricia was able to help with your business account queries. It's great to know she was kind, helpful and resolved everything quickly, giving you the support you needed.
We'll be sure to pass your kind feedback on to Patricia. Thank you for taking the time to recognise her excellent service.
Kind regards,
Yü Energy Customer Services
Spoke with Ben today again very…
Spoke with Ben today again very professional it took over an hour but we got there he hade a genuine attitude to getting acct sorted out thanks Ben great customer service rgds eddie
27 July 2026
Unprompted review
Reply from Yü Energy
Hi Eddie,
Thank you for your wonderful review!
We're delighted to hear Ben provided such professional service and stayed with you until everything was sorted. We know an hour is a significant amount of time, so it's great to hear his genuine commitment and determination to resolve your account made a positive difference.
We'll be sure to pass your kind feedback on to Ben. Thank you for taking the time to recognise his excellent customer service.
Kind regards,
Yü Energy Customer Services
Yu Energy has been nothing but awful…
Yu Energy has been nothing but awful throughout the time we have used them. We have now closed our account and they are making it as hard as possible to receive the credit on our account.
The customer service for Yu has also always been terrible. You get told a timeline which they never stick to, and then spend most of your time chasing them on it.
I would strongly recommend anyone thinks twice before using Yu Energy. There are plenty of other suppliers with much better service.
27 July 2026
Unprompted review
After a phone call with a very helpful…
After a phone call with a very helpful member of the team I have had my meter booked in and they came and charged it this morning
I would like to thank Adetutu for sort this out
You
Deserves five stars
Thank you
22 July 2026
Unprompted review
Reply from Yü Energy
Hi Richard,
Thank you for yourbrilliant review!
We're delighted to hear Adetutu was able to help get your meter appointment arranged and that everything went smoothly on the day. It's great to know the issue was resolved and you received the support you needed.
We'll be sure to pass your kind feedback on. Thank you for taking the time to recognise her excellent service.
Kind regards,
Yü Energy Customer Services
Terrible Energy Supplier!
Mickey Mouse energy supplier who threaten customers with extortionate charges and never answer emails
They threaten to charge you £286.00 if you are out when they arrive and further charges if you miss an appointment.
They were supposed to install a smart meter and gave me a Timeline of between 08.00 and 20.00 at my business and then phoned me at 16.30 to say they cannot make it. I should charge them £286.00 for not turning up.
They still have not replied to any of my emails !
A totally un professional company that should not be in existence.
Avoid this Cowboy company.
24 July 2026
Unprompted review
Reply from Yü Energy
Hi,
We're sorry to hear that you feel this way and that your experience has left you disappointed.
Additional charges can be applied following missed payments that were not received as expected inline with the terms of your contract . We appreciate that situations like this can be frustrating, and our intention is always to work with customers to find a suitable resolution before any further action is considered.
If you'd like us to review your account in more detail, we'd be happy to help. Please get in touch with our Customer Services team so we can discuss your concerns and see how we can assist.
Kind regards,
Yü Energy Customer Services
No response to complaints
no response to complaints, no resolution and not to mention the stress! Still they just keep request payment even thought they take the last month in advance still charging me the money , tried to get answer from them but nothing.
28 May 2026
Unprompted review
Reply from Yü Energy
Hi Mahmoud,
We're sorry to hear you're feeling frustrated.
We've reviewed your account and can see that your complaint was raised just one working day ago. While we understand you're keen for a resolution, the complexity of your issue will require a little more time to resolve. Our SLA for investigating complaints is up to 10 days.
Please be assured your complaint has been logged and is being reviewed. We'll be in touch as soon as we have completed our investigation and appreciate your patience in the meantime.
Kind regards,
Yü Energy Customer Services
I had a cause to contact the customer…
I had a cause to contact the customer service today. I was served by Lilly, she was very professional and extremely helpful.
24 July 2026
Reply from Yü Energy
Hi shahid,
Thank you for your fantastic 5-star review!
We're delighted to hear Lilly provided such professional and helpful service when you contacted us. Delivering a positive customer experience and resolving queries with care is exactly what we strive for.
We'll be sure to pass your kind feedback on to Lilly. We're certain she'll be delighted to know she made such a positive impression.
Kind regards,
Yü Energy Customer Services
Abysmal
Abysmal, this company are the worst I’ve ever had the displeasure of dealing with! 10 months and complaints still unresolved, changed tariffs, no response to complaints, no resolution and not to mention the stress! Ombudsman case unresolved and overdue!
The case has not been resolved as I have no understanding of the statement of account and I received a short generic email apologising for a general lack of service. Not a written one as recommended and not addressing any of the points that led to this outrageous escalation of lack of customer care and service and stress caused unnecessarily by a company that have flagrantly disregarded myself and many other customers as can be seen on Facebook pages created by customers who find themselves in the same position as me and clearly demonstrating that this is a strategy by YU Energy to grind customers down as many will give up due to the stress caused by not responding to complaints. I was forced to use the ombudsman as you wouldn’t resolve your own error and attempted to penalise me for this. This is why my opinion of YU Energy will always remain ABYSMAL!
YU ENERGY BUSINESS HELP : page on Facebook created by other desperate customers YU Energy have abused!
24 July 2026
Unprompted review
Reply from Yü Energy
Hi,
We're sorry to hear that you remain unhappy with your experience.
We've reviewed your account and can see that the remedies agreed as part of your Ombudsman case have been completed, with the exception of the meter exchange. We understand this has been booked for 03/09, which was your preferred appointment date. As this falls outside the Ombudsman's 28-day implementation window, the remedy may appear overdue, but this is due to the agreed appointment date rather than any delay in arranging the work.
Once the meter exchange has been completed, the remaining remedy will be fulfilled and your Ombudsman case will be concluded.
Kind regards,
Yü Energy Customer Services
Homa was a great help
Homa was a great help, helped process my changes for Change of tenancy. Smooth process and got me sorted straight away.
24 July 2026
Unprompted review
Reply from Yü Energy
Hi Aadil,
Thank you for your amazing review!
We're delighted to hear Homa was able to make your Change of Tenancy process quick and straightforward. It's great to know your changes were completed smoothly and you were sorted straight away.
We'll be sure to pass your kind feedback on. Thank you for taking the time to recognise their excellent service.
Kind regards,
Yü Energy Customer Services
Changing contact details on account
I have had to change the contact details for our account. The adviser, Nozrul, who helped me, was very patient and helpful, staying on the call to check everything was set up correctly.
24 July 2026
Unprompted review
Reply from Yü Energy
Hi Jen,
Thank you for your fantastic 5-star review!
We're delighted to hear Nozrul provided such patient and helpful service while updating your contact details. Taking the time to stay on the call and make sure everything was set up correctly is exactly the level of care we strive to provide.
We'll be sure to pass your kind feedback on to Nozrul. Thank you for taking the time to recognise his excellent service.
Kind regards,
Yü Energy Customer Services
Shyly helped me with my request.
Shyly helped me with my request.
Will see if it will be resolved soon, but her seclrvice was brilliant.
24 July 2026
Reply from Yü Energy
Hi,
Thank you for your lovely review!
We're delighted to hear Shayla provided such brilliant service while helping with your request. It's great to know you had a positive experience, and we will check in to ensure your enquiry is resolved for you very soon.
We'll be sure to pass your kind feedback on to Shayla. Thank you for taking the time to recognise her excellent service.
Kind regards,
Yü Energy Customer Services
Billling issue resolved quickly.
Shayla was great & resolved my issue with a few minutes.
24 July 2026
Reply from Yü Energy
Hi,
Thank you for your amazing feedback.
We're delighted to hear Shayla was able to resolve your issue within just a few minutes. Providing quick, efficient service is exactly what we aim for, and it's great to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Shayla. Thank you for taking the time to recognise her excellent service.
Kind regards,
Yü Energy Customer Services
Joesph from Yu energy has been a great…
Joesph from Yu energy has been a great help with the over charging of payments due to the confusion. He has really put my mind at ease and reassured me that all will be sorted.
Regards Joe Dhesi
2 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic 5-star review Joe!
We're delighted to hear Joseph was able to put your mind at ease and provide reassurance while helping to resolve the confusion around your payments. Taking the time to listen, explain things clearly and support our customers is exactly what we aim for.
We'll be sure to pass your kind feedback on to Joseph. Thank you for taking the time to recognise his excellent service.
Kind regards,
Yü Energy Customer Services
Max has been excellent through out our…
Max has been excellent through out our dealings
23 July 2026
Unprompted review
Reply from Yü Energy
Hi Paul,
Thank you for your fantastic 5-star review.
We're delighted to hear Max has been excellent throughout your dealings with us. Providing consistent support and a great customer experience from start to finish is exactly what we aim for.
We'll be sure to pass your kind feedback on to Max. Thank you for taking the time to recognise his excellent service.
Kind regards,
Yü Energy Customer Services
Another day
Another day, another email , another reply from me which in turn triggers a case number and a promise someone from YU will contact me , that's 7 case numbers with no contact.
Avoid this company at all costs , shambolic, unethical ,pretty much useless.
23 July 2026
Unprompted review
Reply from Yü Energy
Hi Gary,
We're sorry to hear you're still feeling frustrated, and we appreciate how disappointing this experience has been.
We've requested your contact details a number of times through Trustpilot because we'd genuinely like the opportunity to investigate what's happened and get this resolved for you. Unfortunately, without being able to identify your account, we're unable to look into the previous case references you've mentioned.
If you're willing to respond to our Trustpilot request with your account details, we'll ensure your concerns are reviewed as a priority and work with you to reach a resolution.
Kind regards,
Yü Energy Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.