Yü Energy Reviews 

This is the second time I deal with Frank the meter engineer and each time he has been understanding and professional. This time round he has completed a meter change and has done such a tidy job that I felt I had to leave a review just for this.

Change of Tenancy
sold a business, Yu energy lost the details of the change, meter reads etc. then asked for a solicitors completion statement, then no reply. emailed, phoned nothing.
they sent me the bill for the period after I left, phoned, emailed, nothing, get a debt collectors threat but no reply from emails. finally they said it was a it error, and ignore it, then another month of bills, and more phone call and emails, and nothing.i sent them the new owner details, and still I get another months bill.

would never use Yuenergy again, nor recommend YuEnergy.
I complained, they didn't even have the courtesy or professionalism to reply - still waiting......... probably will get another bill instead.
Appalling customer service and change of tenancy team.

Following a very stressful experience initially with YU Energy, I finally got through to Joseph.
Joseph took the time to listen to my journey with YU and all the issues I had to date. He works very hard to rectify the issues and although they are not all fully resolved, he opened a new complaint and guided me through the steps of how it would be resolved. Joseph also took the time to call me on a number of occasion's to keep me up to date with the procedure.
I could not praise him enough, thank you again Joseph

Hi i got a great help from lily she helped me in managing my bills really appreciable thank you once again lily .you are doing wonderful job God Bless You

Appointment updates were good, but the service itself was very disappointing. The engineer Tahir arrived with an unwelcoming, blunt, and moody attitude, making for an uncomfortable experience. Professionalism and basic customer service were lacking throughout the visit.

To make matters worse, the bathroom was left in an unacceptable and unhygienic state after the engineer left. Overall, poor service that overshadowed the good communication beforehand.

Mark Aston from YU Energy was amazing. It looked like the installation wouldn’t go ahead but he arranged for Scottish Power to come round that day and sort some supplier issues out he could then install the meter. My electrician turned up after Mark had done his install and got my business connected up. Big thanks to Kamal and Huda and Aiyla in the office.

Very Helpful went above and beyond to sort my account.

spoke with Bobbi, clear precise English, was able to understand all she said, and she seemed concerned to give me a good deal.
I renewed of course.

Customer Service is appalling. Must have spent around 5 hours trying to sort what should have been a 2 minute issue caused by them in the first place

If I could give a minus 5 star rating I would !
Advising them of close of account at the end of May due to landlord selling the property, we completed the last payment on 6th June. Thinking this was the end of it how we where so wrong ! Continuous daily emails from 1st July regarding overdue account for standing charges ! Repeated email reply's result in yet another case number now on number 10 ?????????????????
Does no one at YuEnergy read what customers send to them ??????? If they continue in this manner we will refer the matter to the Ombudsman.

I was impressed with the positive way that my query was dealt with.

This company is far too aggressive. They force you into smart meters even though legally they are not supposed to. Their customer service is close to non-existent and when they do reply to e-mails every time I hit reply it comes back as undelivered as they do not want your e-mails. I have found them to be aggressive, poor at communication and very unhelpful in general.

The fact that it takes this for you to respond says a lot. I did not sign up with you but was attached to you without full knwoledge by the compnay I was with and had a good relationship with, they have been told of my dislike of the situation. I have contacted you via that e-mail you have now added and when you replied I could not respnd. Terrible terrible service. I am looking into changing

⭐⭐⭐⭐⭐

I had a great experience with Homa from start to finish. The team was professional, friendly, and always quick to respond to my questions. They kept me updated throughout the process and made everything clear and easy to understand.

Whenever I needed assistance, they were patient and helpful, and I really appreciated their excellent customer service. The whole experience was smooth and stress-free.

I would definitely recommend Homa to anyone looking for a reliable and professional company. Thank you to the entire team for your support and excellent service!

My experience with Yu Energy has been unlike that of any other utility provider I deal with.

I run a small resteraunt business and manage numerous financial commitments each month. Inevitably, issues can arise from time to time, but in my experience these are usually resolved quickly through constructive communication and a willingness from both sides to find a practical solution.

Unfortunately, that has not been my experience with Yu Energy.

What began as a relatively minor payment issue escalated into months of unnecessary stress, anxiety and disruption. In my view, this matter could have been resolved quickly and easily had Yu Energy been willing to engage constructively and work with me. Instead, every attempt I made to resolve the situation seemed to be met with obstacles, delays, conflicting information and an unwillingness to find a workable solution.

Yu Energy was aware that I suffer from anxiety and that the ongoing disputes and pressure surrounding the account were having a serious impact on my mental wellbeing. Despite this, I often felt there was a lack of empathy and understanding in fact some call handlers seemed to revel in the power it gave them over me.

I remain particularly disappointed by the decision to pursue a warrant to fit a smart meter. They didn't turn up within the slot allocated for a prearranged appointment an appointment that was arranged with a manager and a lot of pre planning on my part to ensure all my commitments were met, something that required me to be up at 6am and work a 15hr shift that day. Yu energy failed to keep the appointment at great loss to my business and then they had the cheek to accuse me of cancelling it because their engineer turned up late and I had reopened my business when the slot elapsed. They took this as an opportunity to pursue needless action and escalate costs by hundreds of pounds, I had never refused to allow a meter to be fitted. In my view, this was an unnecessary escalation. They failed to engage with me in any meaningful manner for 3 months despite me contacting them and making calls 2-3 times a week.

What disappoints me most is that this entire situation feels avoidable. A small issue became a major one not because I refused to engage, but because I felt Yu Energy repeatedly failed to engage constructively with me.

I have now submitted a formal complaint copying in their CEO Bobby Kalar as I have lost complete faith in his organisation and it's people. I have requested that call recordings and complaint records be reviewed and an audit be done of the manner in which my issue was handled. I hope the company takes this opportunity to properly investigate my concerns and reflect on how it supports customers who are experiencing financial difficulties, vulnerability or anxiety.

Based on my experience, I cannot recommend Yu Energy.

Very good coustmer service

Lilly A was knowlegeable and was able to resolve my query

Requested call back took 2mins spoke to Nosrul very polite and dealt with my enquiry fast /efficient

Moez was really pleasant and helpful. Explained everything he was doing, and did a neat and tidy job.

Absolutely awful company
Failed to turn up and install meter..waited in all day
Been promised many ring backs
And not received 1
Only been in contract 3 weeks and I will be cancelling with immediate effect
Zero customer service
Absolute shower of 5hi7e..

I moved in to a home that Y U Energy is the current provider and no one there can get me the meter fixed and we am already a few weeks without electricity