YumeTwins Reviews 3,116

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the products absolutely amazing, especially for fans of popular intellectual properties like Kirby and Pokémon, highlighting the value for money and the delightful surprise each month brings. The items are consistently described as high quality, unique, and adorable, often being practical for everyday use. People appreciate the curated collections, noting that the boxes arrive on time and feature well-thought-out themes. However, some people were dissatisfied with the contents, feeling that the items were not their favorite or that the variety of characters was limited. A few reviewers also mentioned that the number of items received was less than expected or not always worthy.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the items for being colorful,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of official... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These boxes are Absolutely AMAZING for most fans that are into certain popular ips (like kirby, pokemon etc) and it's especially worth the money for what cute items you get in these boxes, plus it's... See more

Rated 5 out of 5 stars

Always a good experience with this box. Comes on time every month and they diversify their goods while remaining in the realm of aesthetically kawaii items. Adore the fact they partner with establishe... See more

Rated 5 out of 5 stars

I had questions about the status of my box throughout the process and the support team helped me in a timely manner. The time a person receives their box will depend on when customs releases the box.... See more

Rated 5 out of 5 stars

The January Gyaru box was to die for. I love the Gyaru sub-culture and I love every style. Each item will definitely get used. I most love the Face keychain I recieved and the PuyoPuyo Sanrio tape, es... See more


Company details

  1. Shopping & Fashion

Written by the company

YumeTwins is a kawaii box subscription from Japan! Bringing you kawaii items such as anime plushies, Rilakkuma, Sailor Moon, cute kawaii stationery and more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,116)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

October box arrived quickly and is amazing

October box arrived quickly. Was very happy with all the items in the box. The items were on theme for halloween and very high quality. For someone that loves sanrio it is a perfect box. The company provided updates on when the box was shipped and going to arrive

5 October 2024
Unprompted review
Rated 5 out of 5 stars

September YumeTwins Box

I am a sailor moon fan and collector so I subscribed to YumeTwins specifically for the Sailor Moon box. I am pleased with what I have received because at least one of these items I've never seen sold anywhere near me. I am excited for similar boxes to come!

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Kawaii box for everyone

I love Ghibli more than anything so I absolutely had to have this box! The products are great and I'm looking forward to being able to use them. would order again at any time

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Good quality and surprise experience

I really appreciate the neat design of the goods, and their quality. And the box itself is nice too! It has the excitement of the surprise and you know that you will love any good because it will sure be cute!

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Total like

Delivery is always in time, the package filled with cute little things which me and my friends love - there is always sth for everyone - a very cool service and also pretty nice to give someone as a present ⭐

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Really lovely box of items

Really lovely box of items, it took a while for it to arrive in my country but I was given a tracking number so I knew exactly where it was. The items were really lovely designs and were really well made as well so I can't wait to use them

18 August 2024
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

The items are all very nice and most can be used in day to day life. The box itself is also very cutely designed. I’m very excited for my future boxes^^

17 August 2024
Unprompted review
Rated 5 out of 5 stars

YumeTwins July Box - Anime Cons

Very cute anime con theme with popular series for this month's subscription box. My favorite item was the Cardcaptor Sakura plush headband! My box was missing the Pinoko keychain but I got a $5 credit for my next box, so it's ok.

21 July 2024
Unprompted review
Rated 1 out of 5 stars

Terrible business.

I signed up because I wanted a Ghibli extra they advertised. The box showed up, and it didn’t contain any of the extras. It took a complaint and a “courtesy” from their customer service to get what I had already paid for.

Most of the boxes went straight into the trash, with some items being able to be donated at least, most of it was simply cheap, unusable trinkets.

When I thought I was finally done, they charged my card without authorization and then could only give me an equivalent store credit. WAT? Terrible customer service, fine little knick knacks. Save yourself the trouble and go to the dollar store.

6 August 2024
Unprompted review
YumeTwins logo

Reply from YumeTwins

Hi Marina,

Thank you for your feedback, and we are really sorry to hear about the issue you encountered.

We checked with our team and noticed that the coupon code wasn’t included in your order, which is why the campaign bonus wasn’t applied. We’ve already resolved this issue for you back then, so you should’ve received the campaign bonus with your next box.

Just a quick note, YumeTwins is a recurring subscription, so you'll be automatically charged for the next renewal date as long as your subscription stays active.

If you need any assistance managing your subscription, please don’t hesitate to reach out to our customer support team. They’ll be more than happy to help.

Thank you for your understanding!

Rated 5 out of 5 stars

This service is not for me

This service is not for me, but I understand why people would like it. I was expecting Sanrio, Pokémon, sailor moon, or anything similar to their previous boxes. Instead I got stuff from animes and media that I’ve never heard of lol. I admit I’m not the target audience but I’m disappointed, especially because I didn’t even receive a plush or mug.

23 July 2024
Unprompted review
Rated 4 out of 5 stars

Cute surprise but...

My box came on the 6th I liked the demon slayer towel, the head band and loid plushy. My box came with 5 items, however I liked only 3 out of the 5 as I don't watch one piece so the stamp was a miss for me also the Pino Colle charm was a miss too. I payed around £36 so it feels a tad more expensive however I understand that it includes shipping cost. I will probably not keep a constant subscription and will only buy a box if the spoiler items are something that I am into.

6 July 2024
Unprompted review
Rated 5 out of 5 stars

YumeTwins is amazing if you like cute…

YumeTwins is amazing if you like cute Japanese items then they are good for you they pick amazing cute items each one you will be happy with plus if you don't know about the character thats on your item they give you a little booklet to tell you about them which is really nice.

6 June 2024
Unprompted review

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