YuMOVE Reviews 

85,074
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Every month Charlie’s yumove tablets arrive without fail. Charlie had elbow dysplasia and Yumove was recommended for his recovery which has been very successful. The product is great and the service i... See more

Rated 3 out of 5 stars

Inadequate advance notice of amount charged and to be debited. Ihave seen the response, problem is, yes i warned it was upcoming, but not the amount. Sorry, I just find it a somewhat unpleasant way... See more

Company replied

Rated 5 out of 5 stars

Once I had chosen the dog product I needed, the notifications for delivery were 1st class. Kept upto date at all time & the easy continuous repeat order was excellent too. When I notified them that I... See more

Rated 5 out of 5 stars

Our 11 year old Staffie was struggling with walking, even jumping on/off the sofa and bed (yes, we know we are naughty), he has become more mobile, has more of a bounce to him, much more playful, his... See more


Company details

  1. #132 of 263 best companies in Pet shop
  2. #65 of 159 best companies in Pet Care Store
  3. #74 of 275 best companies in Vitamin & Supplements Shop

Written by the company

The UK's No1 Veterinary Joint Supplement Brand. On a mission to help all dogs, cats and horses live an active life, for life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

85k reviews

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4.7

All reviews

(85,074)

12,523 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Product has been out of stock for…

Product has been out of stock for months now

6 May 2026
YuMOVE logo

Reply from YuMOVE

Hi Janet,

Thank you for taking the time to leave us a review.

We're very sorry to hear that the product has been out of stock for such a long time. We completely understand how frustrating this is, especially when you're relying on it to support your pet.

We sincerely apologise for the inconvenience this has caused. If you'd like to discuss your options or need any assistance, please don't hesitate to contact our Customer Care team. We'll be more than happy to help.

Thank you again for your feedback and for your patience.

Rated 1 out of 5 stars

Still getting emails despite…

Still getting emails despite unsubscribing numerous times

6 May 2026
YuMOVE logo

Reply from YuMOVE

Hi Louise,

Thank you for taking the time to leave us a review.

We're very sorry to hear that you are still receiving emails from us despite unsubscribing on multiple occasions. We completely understand how frustrating this must be, and we sincerely apologise for the inconvenience caused.

Please contact our Customer Care team so we can investigate this further and ensure your email preferences are updated correctly. We take this matter seriously and would like the opportunity to resolve it for you as quickly as possible.

Thank you again for bringing this to our attention, and we're sorry for the frustration this has caused.

Rated 5 out of 5 stars

Excellent service

It’s hard to say whether or not YuMove makes a difference as I have been giving them to my dog for years as a preventative measure. However: he is a big dog (mastiff), 10 years old with double crutiate ligament surgery, and his joints, mobility and agility are great for his age and size. I subscribe to receive a monthly delivery so one less thing I have to remember to do. Plus, my pooch loves them so much he would eat them as treats! (Unlike medicine which has to be wrapped in cheese or poked into a bit of sausage). Hard to determine physical effectiveness but I certainly receive an excellent service.

5 July 2026
Rated 5 out of 5 stars

Great company

Great company - these supplements seem to help my 13 year Labrador with her stiff joints. Appreciate the minimal packaging. Delivery could be quicker but that could be down to delays with Royal Mail.

28 June 2026
Rated 5 out of 5 stars

Im sure Yumove helped keep my senior…

Im sure Yumove helped keep my senior dog in optimum health and mobility until his passing a few weeks ago. The forget me not seeds and thoughtful condolence card after i cancelled the subscription were very much unexpected but appreciated. Would highly recommend for efficacy and customer care xx

6 May 2026
Rated 4 out of 5 stars
YuMOVE logo

Reply from YuMOVE

Hi Liz,

Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that you were happy with the response you received from our team. Providing excellent customer service is very important to us, so it's wonderful to know we've met your expectations.

Thank you for choosing YuMOVE. We truly appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Very helpful when I changed my Yumove…

Very helpful when I changed my Yumove to the next strength. They were excellent in changing my subscription and delivering on time to ensure I wasn`t out of my new Yumove.
Certainly would recommend this product,,,,,,,,,,,,,and so do the vets !

6 May 2026
Rated 5 out of 5 stars

Our 11 year old Staffie was struggling…

Our 11 year old Staffie was struggling with walking, even jumping on/off the sofa and bed (yes, we know we are naughty), he has become more mobile, has more of a bounce to him, much more playful, his skin and teeth even seem improved, overall, we think this has definitely made an improvement to him...So glad we tried this Yumove product. He has had this almost daily for approximately 3 months, we had a short time of approx 1 week without. I thought I should say, our Staffie also loves the taste of them, just eats them up as if they are treats.

7 April 2026
Rated 1 out of 5 stars

My order has not been delivered this…

My order has not been delivered this month of July

25 May 2026
YuMOVE logo

Reply from YuMOVE

Hi Diane,

Thank you for taking the time to leave us a review.

We're very sorry to hear that your July order has not yet been delivered. We understand how disappointing and frustrating this must be.

Please get in touch with our Customer Care team so we can investigate this for you and work towards a resolution as quickly as possible.

We sincerely apologise for the inconvenience caused and appreciate your patience. We look forward to helping you.

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