Yves RocherReviews 

1,917
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fast delivery, nice products, especially anti cellulite cream smells gorgeous like freesia and makes really soft skin, recommend.

Company replied

Rated 4 out of 5 stars

Everything went smoothly. The nail polishes are great. I’m not sold on one of my products, but overall a good experience.

Company replied

Rated 1 out of 5 stars

One item from my order had been just removed. Without asking me or even emailing me before doing so. That’s actually illegal to do - if company is offering something online they are obliged to deliver... See more

Company replied

Rated 5 out of 5 stars

Friendly UX webpage. Flexible payment methods. Very fast shipping

Company replied

Company details

About Yves Rocher

Written by the company

Yves Rocher’n sitoumukset perustuvat rakkauteen ja kunnioitukseen, joita tunnemme luontoa kohtaan. Olemme kasvitieteilijä, viljelijä, valmistaja ja myyjä, ja olemme tarjonneet vuodesta 1959 alkaen Bretagnen luonnon parhaista antimista valmistettuja tuotteita edulliseen hintaan.

Kaikki käyttämämme vaikuttavat ainesosat ovat täysin kasvipohjaisia. Tuotteemme ovat tehokkaita ja innovatiivisia, ja ne valmistetaan ympäristöä kunnioittaen. Tuemme luonnon monimuotoisuutta viljelemällä kasveja sertifioiduilla luomupelloillamme La Gacillyssa Ranskassa agroekologisin menetelmin. Kasvitieteilijämme ovat kehittäneet täysin torjunta-aineettoman viljelymenetelmän.

Parannamme jatkuvasti tuotepakkauksiamme, tuotantoamme ja tuotteidemme sisältöä. Tavoitteemme on vähentää jätteiden syntymistä ja minimoida ilmastojalanjälkemme.

Tervetuloa Yves Rocher’n verkkokauppaan! Meiltä löydät laajan valikoiman kasvipohjaisia kauneustuotteita mm. ihonhoito- ja vartalonhoitotuotteet sekä tuoksut ja meikit netistä.

Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,917)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Everything went smoothly

Everything went smoothly. The nail polishes are great. I’m not sold on one of my products, but overall a good experience.

19 January 2023
Yves Rocher logo

Reply from Yves Rocher

Thank you for your review and feedback! It's really nice to hear that you are satisfied. Have a nice day! Best regards, Yves Rocher

Rated 1 out of 5 stars

One item from my order had been just…

One item from my order had been just removed. Without asking me or even emailing me before doing so. That’s actually illegal to do - if company is offering something online they are obliged to deliver the product no matter what.

11 January 2023
Yves Rocher logo

Reply from Yves Rocher

Many thanks for your review. We are very sorry that one of the products you ordered could not be delivered. In our purchase information, we inform our customers that we reserve the right to delete the item from the order in these rare cases where delivery is not possible. Feedback is important to us and we have forwarded your views to the responsible department. Have a nice afternoon!

Rated 5 out of 5 stars

Asiakaspalvelu

customer service is awesome♥️

22 December 2022
Yves Rocher logo

Reply from Yves Rocher

Thank you for your review! We are really sorry to hear, that you are not happy with our service. Can you please send an e-mail to asiakaspalvely@yves-rocher.fi, to clarify your problem, so we can help you to fix it. Best regards, Yves Rocher

Rated 5 out of 5 stars

very good online shop

very good online shop, affordable prices good quality. fast delivery

21 December 2022
Yves Rocher logo

Reply from Yves Rocher

Thank you for your review! We are happy that you are satisfied with our products and delivery. Best Regards, Yves Rocher

Rated 5 out of 5 stars

great service

it was delieverd quickly ,all products were with no damage , and i liked the small tests they sent to me ,Thanks

27 October 2022
Yves Rocher logo

Reply from Yves Rocher

Thank you for your review! It's nice to know that you are satisfied with the products, prices and delivery. Best regards, Yves Rocher

Rated 5 out of 5 stars

KAIKKI ON SUPER!!!!

27 October 2022
Yves Rocher logo

Reply from Yves Rocher

Kiitos, hienosta arvostelustasi sekä palautteestasi! Ihana kuulla, että olet tyytyväinen. Ystävällisin terveisin, Yves Rocher

Rated 5 out of 5 stars

Good service

16 June 2022
Yves Rocher logo

Reply from Yves Rocher

Thank you for your review! Nice to know you are satisfied with our service. Best regards, Yves Rocher

Rated 2 out of 5 stars

Please

Please, put the option of English as the language of communication on the website as well. Also, it would be lovely if there is dermatology especialist for online chat on the website.

22 August 2022
Yves Rocher logo

Reply from Yves Rocher

Thank you for your review and commitment! It is important for us to receive valuable opinions and suggestions from our customers. We are constantly trying to improve our services. Your review has been forwarded to responsible. Best regards, Yves Rocher

Rated 5 out of 5 stars

Wonderful product

8 August 2022
Yves Rocher logo

Reply from Yves Rocher

Thank you for your review! It's great to hear that you're satisfied. Best regards, Yves Rocher

Rated 5 out of 5 stars

100% RECOMMEND!

Easy, quick and reliable online service. As usual. Fast delivery (Finland). Well-packed.
The product itself is excellent (which I’ve known for years).

17 July 2022
Yves Rocher logo

Reply from Yves Rocher

Thank you for your nice review and feedback! It's great to hear that you're satisfied. Best regards, Yves Rocher

Rated 5 out of 5 stars

J'adore Yves Rocher

Very fast delivery and wonderful products, also got 2+ surprise gifts, don't counting 2 gifts that I chose myself. J'adore Yves Rocher, keep growing and been so eco, green and natural!

20 May 2022
Yves Rocher logo

Reply from Yves Rocher

Thanks for the really nice feedback! We are so glad you are satisfied. Sincerely, Yves Rocher

Rated 3 out of 5 stars

Good prices but slightly shipment process

The order was confirmed on Wednesday but then was shipped out on next Monday. They had good deals which was really good.

11 April 2022
Yves Rocher logo

Reply from Yves Rocher

Thanks for your review! Our packages are sent from our warehouse in Sweden. Due to this, the delivery time may in some cases be slightly longer. According to our terms of purchase, delivery takes about a week. We hope you are satisfied with the products. Sincerely, Yves Rocher

Rated 5 out of 5 stars

The products are always very good with a magic touch

The products are always very good and great quality, as well as the promotions and sales, I like the gifts a lot.
Yves Rocher is a brand that rewards customers, I am very happy because my face always looks radiant with anti-aging creams.
The perfumes are delicious, a magical touch.
To always look beautiful, with a fresh and radiant touch, always using Yves Rocher products, hand and body creams, soaps and shampoos, really excellent.
The sun projector is also a great ally in the summer and is great for sensitive skin too.
The makeup base for the face is the best of all the brands, it leaves the face like porcelain and the texture is super natural.
Good also that now Yves Rocher send the package fast and to the near Posti point, wich make easy for customers to pick up the packages. Thanks!

27 February 2022
Yves Rocher logo

Reply from Yves Rocher

Thank you for your fantastic review! We are so happy that you are satisfied. Sincerely, Yves Rocher

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look