Zag Store Reviews 116

package sitting at shipping partner facility for a week now, not moving. it is 15 minutes away and i cannot pick it up. do better.

I bought a pocket watch for my daughter's birthday. What an incredible piece of junk for the amount you paid for it. Even one star is too much to give here. I strongly advise against purchasing anything from this webshop. It's not worth the money. And the pices are ridiculously high. In an average Chinese webshop you can buy much better stuff for much, much less money. Save your money and don't buy anything here!

A pleasure, as always

Surface is really good

I love miraculous ladybug just like I love this this store

terrible experience, support team terrible

I Like This Company

The ring is beautiful and the customer service department very easy to work with. Thank you so much, my grandson loves it!

Sorry, I don't speak french.

I really do think my delivery could be coming faster but, I don't know if I'll receive it since it costed nothing at all in advance I do hope to receive my package.

All the items I received came in well packaged! Thank you so much ! Keychains are cute ! Backpack ive been wait for !

Good quality merch and design, prices are a bit high, but I love the show so I'm not complaining. Overall enjoyable experience.

It arrived right when it says and it looks great, the string is stretchy which I really love! I also love that it came in a box that is durable for when I don’t want to have it out in the open to possibly get ruined

Honestly I only got the free stuff because I’m broke but overall good experience on zag 5⭐️⭐️⭐️⭐️⭐️ for sure 👍🫶🏻❤️

I had a terrible time with ZAG Store, especially their customer support! They lost my package and won't give me a refund. I waited for two months and spent another month talking to their customer service. They didn't seem to care much. They'd reply once a week and kept saying sorry, but they didn't tell me where my stuff was. When I finally asked to cancel and get a refund, they said no because of their policy. It's a great example of how not to treat customers and avoid responsibility, isn't it?

Today, after a month of talking, they gave me store credit. I told them many times that this didn't work for me, but they didn't listen. I won't be shopping there again after this mess. They basically took my money, lost my stuff, and wasted my time. They won't even let me talk to a manager. They have one person for customer support for both the US and Europe, it seems. It's really frustrating and the customer service is the worst! I really regret ordering from this store and leaving my sister without her birthday gift in such an embarrassing way!

In case the company cares (which I doubt), my order number is #1383 and our talks with customer support are under #24136 and #24401 requests.

I love how you sended a email to notification your customers that their package is almost there

Very long arrival not as what promised within 5 days. I ordered on June 28 and now already July 5th not arrived yet

I like the quick shipment, but prices seem high and there's a lack of selection. It feels like the company doesn't care much about the product.