Zalando Reviews 40

It’s ok Zalando

Customer service is really bad, my order was delivered in parcel shop in different city (i wasnt home when driver came with order and he left the order in totally different city), they told me that it is close to my address (the place and city of parcel shop i never heard in my life), also they told me to contact PPL by myself, they can not do anything, everything is on me, when i want to ask if its possible to require order back from Zalando side, there is no such an option, I have to wait 7 days till order will be returned from parcel shop to Zalando and few more to get my money back. Im done with Zalando, anyways I returned a lot, bcs quality of products is not good.

I bought Puma shoes that made my feet literally bleed when worn and when I filled a complaint, they rejected me immediately. Don’t recommend ever buying anything from them.

Have ordered a lot of stuff never had a problem. Best clothing website in Czech.

Ordered three pairs of jeans and decided to keep all of them - the size recommendations on the website were perfect. The delivery was crazy fast. Two business days, I think.
I like the “sustainable” selection they have. But beware of greenwashing!
Update: the returns are smooth, no complaints here.

good very good

Have returned some items a month ago, still haven't received my money back. Customer support say they have tried to make a return 2 times already, but "it didn't work". No reasoning, no help. Only told that they'll try again and I need to wait for another 2 weeks, and it doesn't work again, they "will see what they can do".
Awful experience!

cekam na čtvrtou objednavku, muzu jen doporucit, skvely vyber zbozi,bezva ceny, rychla doprava!

All greats, good prices, fast deliver! I'm waiting for the fourth order ...

H

Never use Zalando!
They have never returned money for the returned item and I have been trying to solve it with their Customer Support for 2 months. Zalando was lying to me that money was sent but my bank never received them. Moreover, they could not even send me the confirmation of payments saying that "Unfortunately, we are not able to provide any official document with confirmation
of payment." Which does make it very suspicious!.

They do not even try to understand the customer when such problems happen. I wish Zalando would have better Customer Service.

Everything came within 10 days. Carefully packaged, tracking of the order was through PPL, without any problem. Items are great quality and exactly what I ordered.