Zanui Reviews 192

I ordered a photo frame online; and was uncertain about the delivery timetable. As it turns out, the item was still waiting to leave the warehouse as I had not provided a physical address; just my PO Box address. I am glad Mike was able to update these details and give me a meaningful delivery timetable. Well done, Mike!

Great and fast response and resolution to my warranty issue.
Highly recommend thanks Mike.

Had a disappointment with an item arriving damaged..but hopped online and Mike was very helpful and credited me a full refund within a few days..Enjoyed dealing with this polite helpful person.
Thankyou

No complaints about the product, was what I expected. MIKE in customer service was VERY helpful, fast and proficient in helping me get my refund organise. Very grateful to MIKE....However, IZZY, was terrible!! I spent almost a week sending emails back and forth and in once instance sent 3 emails in 24hours trying to get a response so I could send out my item for return and I had silence from them. I jumped online to the online chat and MIKE answered my message. I was very upset and annoyed with IZZY but MIKE very quickly sorted my issue and within 7 minutes all was finished and fixed. HIRE MORE PEOPLE LIKE MIKE!!!!! and a message to IZZY.... Be like MIKE!!

Terrible customer service. Did not receive my bedhead and slats. Took me 4 weeks to get a new one. When it arrived, the bedhead had a massive crack in it.
Don't waste your time with this company.

Despite poor quality furniture MIKE in customer service was very helpful in organising a refund.

The item I was after was on sale but listed as out of stock on the Zanui website. I contacted customer service via online chat and was assisted by Leslie who took note of the item and said they would follow up. I didn't hold out much hope, but sure enough, Leslie came back to me the following morning via email to say the warehouse had found 2 more items available and that it was back in stock on the website. I quickly made my purchase, at a great price. Thanks to Leslie for following up my query and doing exactly what was promised. Many thanks Leslie!

Really great service and I won’t hesitate to buy from them again. Item arrived well packaged and quickly. Through no fault of zanui, there was an issue with the item and they were super quick to resolve with a refund. I trust them.

Amazing customer service that I have not seen for quite a while from other online businesses. The customer service dealt with my product issue in a timely manner and kept me updated consistently. The outdoor bench was not the best quality but they did their best to resolve any quality issues. They were much easier to deal with than Kogan. It wasn't dehumanising dealing with Zanui.

When I needed to get in contact with them due to an item which was broken. Zanui got back to me very quickly and sent me a new item within three days. Very happy.

Kind regards
Mark

I'm very happy with my first order of a print from Zanui. There was a hiccupwith the delivery process but Mike from customer care sorted it out and it arrived within a couple of days due to his very efficient intervention.

Absolutely horrific shipping charges I went to purchase a $49 fake plant BUT when I realized they wanted nearly $100 to ship it I promptly changed my mind and found something similar elsewhere Why on earth would you pay twice the cost of the item for shipping? The plant was only 60cm H x 40cm W

We ordered a cubby house from Zanui. We'd been looking at this particular cubby house for a while, but then found the exact same one (from the same manufacturer) on Zanui. Zanui had a promotion running which meant that we were able to save about $200 by buying it through them. WIN!
It arrived pretty quickly, but when we opened up the boxes to start building it, we noticed that a couple of the pieces were damaged. (There were maybe a hundred pieces so to only have 2 damaged was actually really good!) I contacted Zanui customer service and they were SUPER responsive. I dealt with Carla and she was absolutely amazing. Kept me updated on how things were progressing without me having to chase and I have just received the replacement parts in perfect condition.
Thank you, Carla, for such fantastic service. I really appreciate it!

Two weeks and counting now and waiting for delivery on my order and it appears that the freight forwarder Hunter Express has misplaced my item. I have been chasing for a week and just receive ineffective responses. Many emails sent to their customer service support team who are equally hopeless in resolving the matter .. one big joke. Will not be making future purchases from this website. Absolute farce!

Carla from Zanui was amazing! Kept me informed every step of the way regarding my faulty item which was replaced immediately. Can’t recommend the customer service enough!

Unfortunately, the table lamp I ordered arrived with some damage to the base. From the time I advised Zanui customer care one week ago, till receiving a full refund today, the response from Zanui has been very prompt and friendly, and the return process easy and efficient. I have full confidence in purchasing from Zanui again.

The returns process with Zanui was excellent. The team went above and beyond to make the process as easy as possible for me. I was blown away. Thank you again!

I just want to thank Carla for investigating where my order was as thought I should have received it by now. And yes, it did arrive today from Hunter and when I asked the driver where he was from he advised Taree; so the shipment must have gone in “stages” to finally reached a local driver for the last leg. Thanks Carla for your assistance… will let you know what I think of my purchase as soon as I open the boxes & inspect. Kind regards, Nadine