Zapaka Reviews 

Like other reviews - dresses ordered with a confirmed 10-15 day delivery lead time. They arrived more than 25 days after order, too late for my event, despite being posted from a north London warehouse address. Dresses were far smaller than standard Uk sizes so had to go back. Returns accepted only back to China, which entailed £80 postage fee. More than a month after returning, via tracked signed for delivery, still no refund. I will also be pursuing a refund via my credit card company. Terrible Chinese company. Buyer beware.

If you’re wondering about the 4 and 5 star reviews… Ignore them. They are clearly fake and follow the same pattern of “evoking memories, evoking joy, positive compliments” - you can see they are written by bots or Google translate, probably added by Zapaka to boost their ratings and come across as a legitimate company.

ABSOLUTE CRAP AND LIARS

WAITING FOR REFUND SINCE 07 JULY THERE JUST LAIRS AND A CON COMPANY DO NOT TRUST OR BUY ANYTHING FROM THIS COMPANY.

The worse experience ever.
I cancelled the order (immediately after ordering) because of my grand daughter's Prom time schedule, via paypal, they ignored me, sent the dress, which turned out to be absolutely awful ( nothing like the picture) with the most horrible packaging.
Then they replied to paypal refusing to refund because, according to them I cancelled after shipment.
Disgusting.
And oh- I realised they're based in China with a UK url.
AVOID.....
I have it one because there's no option for zero.

They are useless at responding to emails. I have returned an item and they have now not responded to email. I’ve put a complaint in with PayPal to see if they can help. I emailed them several times they were keen to tell me how to return and then have completely blanked me since! Keep as far away as possible. RIP OFF

Absolutely useless. They sent me the wrong dress and then refuse to answer any messages so now I can't send it back. Luckily, I choose to pay with an invoice and Klarna has helped me pause it until this is all cleared up. My order number is SE5788, so feel free to get back to me.

Horrible company i paid extra for delivery around £16 after waiting over two weeks which btw the delivery time is meant to be eight days I received my dress over a week after my prom even after them reassuring me it would come in time they then said they wouldn’t be able to refund me for the delivery as it’s apparently ‘out of their control’ how long the parcel takes to arrive after leaving their warehouse eventhough they said it would arrive on time after me explaining I no longer need the dress they then said I would have to pay my own postage to ship it back to china so I did I paid £25 now it’s been coming up to a month I done everything they told me to sent them proof of postage and tracking and after multiple attempts to contact them no one is responding anymore I don’t know what to do other then to report this to my bank as a scam and fraud don’t order from this company the customer service is terrible unless u want to get scammed

They are not a UK company despite their site being a UK site.

I didn't recieve my order in the time stated, so asked for a refund. They were very difficult to get in contact with and just didn't open emails. So I opened a paypal dispute. I asked to cancel the order and for a refund and they repeatedly ignored my request and just asked when I needed the order for over and over again.

Eventually they said they would send the refund within 5-7 working days, it has now been 10 days with no refund so I have had to escalate through Paypal. Just don't do it.

If I hadnt paid through PayPal I would have no chance of getting my money back.

PLEASE DO NOT ORDER!!! If I could give this company zero stars I would.Wish I had read reviews before ordering.
Ordered my daughters from prom dress from this scam company. The dress came within a 3 week timeframe of ordering. I ordered via Klarna as I thought it would be payment protected if anything went wrong. It was about 2 sizes to small even though we ordered a size bigger than usual. The bottom of the dress and the sleeve looked like it was hacked my Edward scissor hands. Reached out to them 3 times via email to get a returns address. Finally received a email back about a month after. So sent back via Royal Mail tracked which cost £23. I have tracked and it was received by them on the 26th June. Emailed them numerous amount of times but still no refund. Plus Klarna can’t do anything as I didn’t provide a tracking number within 30 days of purchase which was impossible as it took over that for Zapaka to provide me with a returns address. So moral of the story is. DO NOT TRUST ZAPAKA OR KLARNA as they seem to be init together!!

Update: £74 spent returning the items, and they have refused to refund initial postage or return shipping costs. All comms have now ceased. Disgraceful.
DO NOT BUY FROM THIS COMPANY. Wish I had read these reviews before I did! Missed the delivery date, would not then allow me to cancel the order (after the date of the event I ordered it in good time for had passed), shipped it anyway, sent a “free gift” (another dress) that I didn’t want and then messed me about no end trying to arrange a return and refund. Still don’t have my money back. Avoid at all costs.

Terrible for any kind of returns or refunds!
I spent over £100 but had to return to China!!! As that’s the only way I could get a refund but since have heard nothing even after several emails!
AVOID AT ALL COSTS😡😡

Wearing their dresses empowers me to embrace my femininity and exude confidence. Each dress is designed with the modern woman in mind, allowing us to conquer the world in style.

I was a little worried about the quality of the dress I ordered from this company because the price was so affordable, but I was pleasantly surprised when it arrived. The fabric is great quality and the fit is perfect. I will definitely be shopping here again.

I recently purchased a dress from this company, and it was love at first wear! The dress not only looked stunning but was also incredibly comfortable. The fabric was soft against my skin, and the cut flattered my figure beautifully. It's rare to find a dress that combines both style and comfort, but this company has nailed it. I can't wait to add more of their dresses to my wardrobe!

I found a gorgeous dress on this company's website and was surprised by the great price. When the dress arrived, it was even more beautiful in person. I received so many compliments when I wore it to a party. Thank you for making me feel so glamorous.

Totally agree with the other comments. Delivery was not in the 6-10 days they quoted and when I asked for a refund they insisted the delivery was earlier and I no longer qualified for a refund. It's just a scam really.
Also dresses are cheaply made - you would be better with a cheap fancy dress costume off amazon.

I've lost count of the number of compliments I've received while wearing their dresses. Strangers stop me to ask where I got my stunning outfit, and I proudly recommend this company.

Their delivery is incredibly slow and they do not follow their refund policy at all and make it impossible to send your item back, lost £118 because of them. Horrible owners, they reply incredibly late and do not accommodate to the customers. DO NOT BUY FROM THIS COMPANY

I ordered a PROM dress for my daughter, it was a very expensive dress but they sent the wrong size.
When I returned it to the return address written on the posatge in front, they said it was the wrong address, they will not refund or send the dress back.
They operate from somewhere in China and have absolutely useless customer service. Worst online experience I have had.

This company needs to be reported and publicise to the public that they are fraudsters and scammers so someone else wouldn't fall victim to this company. I bought a dress from them and l have tried to get in touch with them by all means for a return or exchange but no response from them at all. And they have 7 days return policy which company would have that kind of return policy in this era. I am publishing them around all the social media networks platforms that people should beware of ZAPAKA UK. They are scammers and not based in the UK.

Never buy from those. The worst experience. Return policy is lay