Zara Reviews 

Hi, i placed an order for co-ord items 9 in all since 27 May in U.K., till now, only two which i bought because they came in pairs, have been delivered. I got a processed refund for only 6 out of the outstanding 7 items and i am wondering why. I also want to return the 2 items with me, as i am highly disappointed and they are useless to me. It is past the teturn time, but that is not my fault ad your team kept telling me the others wilk come, until now, they haven’t! I want my entire refund please and an adequate response to my chat! My order number is 54295415877 and all contact details is on the account associated with this order. Quick response will be appreciated for all purchases done on 27 May 2026

Terrible customer service. Spent £40 on 2 gift cards for my nieces and put mobile numbers in as their activation codes. When one niece came to use it it didn’t work despite checking and triple checking she was using the correct 4 digits.

Then the whole rigmarole of contacting customer services began with live chats back and forth and the promise of resolution emails. The 1st email didn’t address the issue at all, the 2nd asked me to send evidence to its ‘no reply’ email address. The most recent email said that neither gift card have the right activation numbers - when I tried to send evidence of the error messages they inevitably bounced back as it was a ‘no reply’ email. Cue additional live chats.

I asked the company to cancel both physical gift cards and issue new e-cards but they couldn’t do this as they didn’t have gift card information.

I work full time and have currently spent around 3 hours trying to resolve the issue which still isn’t resolved. I am horrified by the terrible responses and am starting to lose faith that this issue will ever be resolved. I won’t use Zara again.

I am extremely disappointed with both the quality of Zara’s clothing and the after-sales service.

I bought a shirt a few months ago and only wore it twice. On the second wear, the fabric ripped at the back seam without any unusual force or misuse. A garment from a brand like Zara should not fall apart after just two wears.

When I returned to the store, I was told they would not even consider a refund because I no longer had the paper receipt. There was no willingness to investigate the obvious manufacturing defect or offer any reasonable solution.

I expected much better quality and customer service from Zara. Unfortunately, this experience has completely undermined my confidence in the brand. I cannot recommend buying from Zara if they refuse to stand behind the quality of their own products.

The quality has definetly gone downhill in the last couple of years. Zara used to be a place with good quality clothes that could last you years now I can see clothes falling apart on the rack.

Went to Zara in Brighton with my 13 year old
Niece and when she entered the changing room there was a man in there
She came straight out to me and told me so I questioned this, they claim they have changed their policy to be inclusive. The thing is he wasn’t even trying clothes on he was advising his GF on what made her look fat ! We left immediately as I do not want a 13 year old in a changing area where men can just walk in and get undressed

Poor customer service.

Enough staff in the shop floor and one staff member on tills….. always queues - every time I come to Zara Solihull. No urgency. Taking returns at main till and slowing down even more. Now been in the queue 40 mins to buy one item. Have now given up. Disappointed and frustrated.

Goods arrived great.. need to send something back but only being offered a drop off in Scotland… I live in Cornwall!? Can’t get any help.. can’t get a response..So can’t return … poor customer service!

Such a cool brand, but the website is incredibly poorly built. Even ChatGPT could do a better job. No wonder nobody orders online from these guys, it's clearly an in-store-only thing.

The one star is for the comedy performance only!
The service I received is like a comedy sketch, a very imaginative mind as to how not to do customer service.
My order was split into two parts, 2nd part never arrived, no collection code, no confirmation, nothing! I contacted ‘customer service’ to be told to wait 24 hours, nothing so again I battle with the AI chat bot to be put through to someone who said I need to wait 48- 72 hours, maybe longer. Still nothing! Then I get an email asking if I’d received all of my items, guess what, from a no reply email. Wish me luck trying to answer their question. I’ve paid for delivery, they have charged me the full amount, I have to pay for returns but cannot rerun if I don’t have the item!
I’m annoyed I didn’t check these reviews before I ordered, I normally do but I naively thought Zara being a well known high street name would not behave in such an appalling manner.

Incident: June 18, 2026 at around 1930-1935hrs: in Zara store in 215-219 Oxford St, London W1D 2LG: As I’m going out to the store there’s this lady who went out the store first and the alarm beep and I’m at her back. But the security(I know he’s just doing his job in a professional way) had asked me to come back and be check. The lady who went first me who actually caused the alarm beep on the door just walked away(and I discovered later that the lady is the store manager). I was holding my regatta jacket because it’s quite warm and the security wanted to see what I’m holding on my hand under the jacket, and he checked it’s my mobile that I’m holding. And I told the security that he need to give me an evidence why he need to check on me wherein I told him that he should check also the lady before me because it beep before I went out to the store. The security had asked me politely that he will just ask question and he showed me his mobile and showed me white blouses photos(#3 pieces) if I purchased those in the photos and I said “NO”. The #3 white blouses looked small sizes and it won’t even fit on me because I’m size 16 to 18. The security had let me go and when I went out in the door of Zara store it even didn’t alarm, no beeping sound. It just shows that I had nothing to hide and the alarm beep before was from the lady before me(which is the store manager). I only spent few minutes in this store and I didn’t bought anything. I didn’t even try any clothes at all. I didn’t even remove any clothes from the hangers at all.
I’m so upset that after this incident after few minutes I went back to the store and I told the other security whose there at that time when I came back that I actually sorry that I got upset with the other security but I told him that they should check the lady before me because it alarm(beep) the door before I step on the door.
The store manager knowing that it alarm when she went out, what she did and just look at me and run away. She should stopped and voluntarily let her belongings be check by the security even if she’s the store manager. She should set a good example to other employees and customers. I can see from the other stores that if an employee had caused for the door to alarm, the security check their belongings. It should be done in this Zara store.
I know the security had done their job professionally but they shouldn’t be afraid to challenge the store manager. What kind of store manager is she if she’s causing the problem and other customers be blamed for what she had caused to make the alarm go. That’s so unprofessional.

Worse customer service ever. Do not buy from this company. When I places the order, it said that it would be delivered the datly after. I spent 2 weeks asking them where my order was. Then I received an email stain gthta it has been delivered (2 weeks after I ordered it) with a picture of the parcel in the front garden, however, the parcel is not there as that it not a safe place in the area I live. They don't feel responsible for that lost, I don't have sandals, and they don't want to give me my money back. Extremely disappointed!!!

I have bought around 5 bottles of Zara Fashionably London Elixir perfumes as when I wore it, people everywhere used to stop me to ask what perfume i was wearing? However, my last (half used) bottles, the scent has gone 😢
I then bought another 2 bottles from Zara Watford, opened the first new bottle today 17th June and there is hardly any scent at all. Seems to be watered down!!
I am so disappointed that I'm going to take both bottles back tomorrow to Zara Watford.
I didn't expect this from Zara at all. Highly disappointed. I will never buy this perfume again.
To add. Im a disabled person, and when ever I go to Zara in Watford, the service is so bad and always just one person at the till. They are rude and just walk past you even when you say "excuse me" to get attention. When I couldn’t find my Fashionably london elixir perfume, they were sending me up and down
Ridiculously rude and not professional at all. But the highest disappointment is the perfume. Is this to do with law suits with Zara and Joe Malone????
Please be careful when buying perfumes
from Zara..not the same anymore.

send item without belt . Dress (cost 100£) is out of stock and i wish to keep it . asked to send a missing belt . support going back in circles asking me to send the dress back in order to issue a full refund . not reading that i wish to keep the dress ( sold out) and get missing belt only . or partial refund for the missing part of the garment. my request was completely ignored. Seems all AI generated responses too. terrible service

The items were very lovely but I have to agree that the customer service is not the best.

Refused to refund my item even though it came damaged

I made an order online but never received confirmation of an order number will that be ordered had been delivered to the store. I went in anyway and they said it would’ve been returned as it was past the seven days. I tried to reach customer service on the chat box and they would just close the conversation, be actively rude and extremely unhelpful. It has been over a month and the money has not returned into my account. And all the Customer Services are refusing to help.

If I could give zero stars I would, disgusting treatment to individual with disabilities, constantly chasing for two weeks for a refund, kept being told it was being sent to my bank, never happened, constantly lied to, palmed off, worst customer service, will never shop at Zara again!

Similar to most recent reviews, customer service is just appalling.
I’ve dropped my keys in changing rooms in a store which isn’t local to me, there is no way of contacting the store, customer service are no help whatsoever and the only help or advice given is to travel back to the store to see if they’ve been handed in. It shouldn’t be this complicated!
I’ve shopped with Zara for years but their (lack of) customer service means I’ll not shop with them any more. Really disappointing

Without a doubt the worst customer service I’ve come across. I received an order addressed to someone else. I contacted customer service and it was near impossible to get anyone to understand that my parcel was missing and not “delivered”. I had to arrange a collection of the wrong parcel and am still trying to locate my order and or get a refund after several attempts with the online chat. Will never order from Zara again

Very disappointing experience. My parcel was not safely delivered, and despite contacting customer service multiple times, I did not receive a satisfactory response or resolution.

I gave the company the opportunity to resolve the issue directly, but the lack of accountability and poor communication left me with no confidence in their service. As a customer, I expect deliveries to be handled properly and issues to be taken seriously when something goes wrong.

Because this matter remains unresolved, I am now considering legal action under UK consumer law. I would not recommend this service based on my experience.