ZAVA (France) Reviews 8,515

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often highlighting the quick response times from the staff. Many appreciate the ease of obtaining prescriptions, sometimes even on weekends or within hours. The user experience is frequently described as simple and straightforward, with an easy-to-use website and clear questionnaires. People also commend the helpfulness and professionalism of the staff, noting their thoroughness in answering questions and providing detailed information. The follow-up after appointments and the support for various needs, such as weight management, are also highly valued by consumers.

What people talk about most

Service

Consumers find the service to be positive, highlighting its speed, efficiency, and professionalism. Many... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick responses... See more

Staff

Customers consistently note positive experiences with staff. Reviewers praise the team's professionalism,... See more

User experience

Customers report positive experiences with the user experience. Many found the process easy, simple, and... See more

Website

Users describe positive interactions with the website. Customers found the website easy to use, indicating a... See more

Based on these reviews

Rated 5 out of 5 stars

Quick and easy to use (in France). Got approved prescription as well as follow up guidance and help on how to adjust whilst using the medication. I found 2 Pharmacy's in Paris and Versailles who wou... See more

Rated 5 out of 5 stars

It’s been very easy to make timely appointments. The follow up after appointments was something I wasn’t expecting and has been great. The amount of information and guidance shared is above.

Rated 5 out of 5 stars

Just a fantastic service. Messages answered in just minutes, easy payment option with PayPal. Really human responses - not bots - at the other end. I’m totally satisfied with Zava - and it has made ac... See more

Rated 5 out of 5 stars

Super service. 1st time used - really easy. Very efficient. No problem at pharmacy in France, prescription in French and didn't have to pay for medication. Covered by standard healthcare here. THA... See more

Company replied

Rated 4 out of 5 stars

Thanks for checking up on my progress, thanks for your tips and speedy sending of prescriptions. David

Rated 4 out of 5 stars

Reponse rapide Prescription obtenue même le week-end.

Company replied

Rated 5 out of 5 stars

Is being a good experience. The team of doctors are very reactive and I like that they gave me good information that I can read at my own pace, they follow up very well.

Rated 5 out of 5 stars

I contacted Zava as I have just moved to France and could not register with a doctor. I needed a repeat prescription which Zava could do within 24 hours. They also wanted me to take a blood test which... See more

Company replied

Rated 5 out of 5 stars

ZAVA offers a quick, affordable, and secure service. A proper medical basis was required before my prescription was approved, which I found very reassuring. I received access to my medication within... See more

Rated 5 out of 5 stars

From my initial enquiry to receiving ongoing monitoring and treatment, ZAVA has supported and guided me all the way. A very quick response and access to prescriptions the same day.

Company replied

Rated 5 out of 5 stars

I contacted ZAVA because I had a few questions about using their services, as I’m not fluent in French and wanted to be sure I understood everything clearly. My call was answered by Flavien, who is bi... See more

Company replied

Rated 5 out of 5 stars

Easy to fill in the questionnaire. Quick delivery of the prescription. Very satisfied. Thanks!

Rated 5 out of 5 stars

My experience with ZAVA has been very positive, easy to understand questions, easy to fill in the questionnaire & a very quick response

Company replied

Rated 5 out of 5 stars

The response is fast and the follow up by the doctor is appreciated

Rated 5 out of 5 stars

Very prompt and professional, inexpensive and the extra support is there if needed.

Company replied

Rated 5 out of 5 stars

The speed of response to questions asked and provision of prescription is excellent

Company replied

Rated 5 out of 5 stars

I’ve been on weight management medicine and I always have my prescription within an hour or two excellent

Company replied

Rated 5 out of 5 stars

Quick response from the doctors Reminders to aquire medication Full medication information and guidance

Company replied

Rated 5 out of 5 stars

The online questionnaire was very thorough and took into account individual circumstances and requirements.


Company details

  1. Doctor

About ZAVA (France)

Written by the company

Consultations médicales en ligne avec délivrance d'ordonnance si nécessaire, par nos médecins habilités.

Téléconsultations sans face-à face, sans rendez-vous, sur la base d'un questionnaire de santé et d'échanges écrits avec nos médecins. Retour du médecin en moins de 3h ouvrées si nécessaire.

Sujets de santé pour lesquels il est possible d'accéder à une téléconsultation sur ZAVA : Dysfonction érectile, Contraception, Cystite, Obésité, Dépistage et traitement ISTs, Problèmes de peau, Hirsutisme, Perte de cheveux, diagnostic sur photo etc.

ZAVA est un service d'Health Bridge Medical Ltd, société enregistrée en Irlande sous le N°648769.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Professional support and advice at a distanceFrom my initial enquiry to receiving…

From my initial enquiry to receiving ongoing monitoring and treatment, ZAVA has supported and guided me all the way. A very quick response and access to prescriptions the same day.

3 February 2026
ZAVA (France) logo

Reply from ZAVA (France)

Hello Jennifer,

Thank you for your review.

I am very pleased to learn our services are useful to you. We thank you for your trust.

Have a great day,

Flavien
Team ZAVA

Rated 5 out of 5 stars

simple et rapide

31 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Bonjour,

Merci pour votre commentaire.

Je suis très heureux d'apprendre que nos services vous sont utiles. Nous vous remercions de votre confiance.

Belle journée,

Flavien
Equipe ZAVA

Rated 5 out of 5 stars

Impomeccable

Impeccable

31 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Bonjour Sébastien,

Merci pour votre commentaire.

Je suis très heureux d'apprendre que nos services vous sont utiles. Nous vous remercions de votre confiance.

Belle journée,

Flavien
Equipe ZAVA

Rated 5 out of 5 stars

Great experience

Very easy experience and responsive Dr's

23 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Hello Celines,

Thank you for your review.

I am very pleased to learn our services are useful to you. We thank you for your trust.

Have a great day,

Flavien
Team ZAVA

Rated 5 out of 5 stars

Simple

Simple, efficace et rapide

19 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Bonjour Migaëlle,

Merci pour votre commentaire.

Je suis très heureux d'apprendre que nos services vous sont utiles. Nous vous remercions de votre confiance.

Belle journée,

Flavien
Equipe ZAVA

Rated 5 out of 5 stars

Parfait !!!!!

Parfait !!!!!

18 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Bonjour Marina,

Merci pour votre commentaire.

Je suis très heureux d'apprendre que nos services vous sont utiles. Nous vous remercions de votre confiance.

Belle journée,

Flavien
Equipe ZAVA

Rated 5 out of 5 stars

Very helpful doctors who were always…

Very helpful doctors who were always there to answer questions

20 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Hello,

Thank you for your review.

I am very pleased to learn our services are useful to you. We thank you for your trust.

Have a great day,

Flavien
Team ZAVA

Rated 5 out of 5 stars

It was very easy to access & follow instructions

My experience with ZAVA has been very positive, easy to understand questions, easy to fill in the questionnaire & a very quick response

20 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Hello Christopher,

Thank you for your review.

I am very pleased to learn our services are useful to you. We thank you for your trust.

Have a great day,

Flavien
Team ZAVA

Rated 5 out of 5 stars

Quick response from the doctors

Quick response from the doctors
Reminders to aquire medication
Full medication information and guidance

16 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Hello Nicki,

Thank you for your review.

I am very pleased to learn our services are useful to you. We thank you for your trust.

Have a great day,

Flavien
Team ZAVA

Rated 4 out of 5 stars

Reponse rapide

Reponse rapide
Prescription obtenue même le week-end.

16 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Bonjour,

Merci pour votre message,

Nous sommes ravis d'apprendre que vous ayez eu une bonne expérience avec notre service.

Si nous pouvons vous assister et obtenir 5 étoiles lors de votre prochaine demande, n'hésitez pas à nous contacter via votre espace personnel, nous vous assisterons avec plaisir.

Belle journée,

Flavien
Equipe ZAVA

Rated 5 out of 5 stars

Tres bien

Tres bien, j’ai perdu 14 kilo en 3 mois.je tres satisfactions

11 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Bonjour Olajumoke,

Merci pour votre commentaire.

Félicitations pour votre parcours. Je suis très heureux d'apprendre que nos services vous sont utiles. Nous vous remercions de votre confiance.

Belle journée,

Flavien
Equipe ZAVA

Rated 5 out of 5 stars

Super service, highly recommended

Super service.
1st time used - really easy. Very efficient.
No problem at pharmacy in France, prescription in French and didn't have to pay for medication. Covered by standard healthcare here.
THANK YOU!

2 February 2026
Unprompted review
ZAVA (France) logo

Reply from ZAVA (France)

Hello Amanda,

Thank you for your review.

I am very pleased to learn our services are useful to you. We thank you for your trust.

Have a great day,

Flavien
Team ZAVA

Rated 5 out of 5 stars

Speed if response

The speed of response to questions asked and provision of prescription is excellent

13 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Hello Celia,

Thank you for your review.

I am very pleased to learn our services are useful to you. We thank you for your trust.

Have a great day,

Flavien
Team ZAVA

Rated 5 out of 5 stars

Perfect

Perfect, helpful and supportive.

10 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Hello Becky,

Thank you for your review.

I am very pleased to learn our services are useful to you. We thank you for your trust.

Have a great day,

Flavien
Team ZAVA

Rated 5 out of 5 stars

Super merci

Super merci

5 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Bonjour Mohammed,

Merci pour votre commentaire.

Je suis très heureux d'apprendre que nos services vous sont utiles. Nous vous remercions de votre confiance.

Belle journée,

Flavien
Equipe ZAVA

Rated 5 out of 5 stars

efficace

simple , rapide et efficace

5 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Bonjour Robert,

Merci pour votre commentaire.

Je suis très heureux d'apprendre que nos services vous sont utiles. Nous vous remercions de votre confiance.

Belle journée,

Flavien
Equipe ZAVA

Rated 5 out of 5 stars

Always helpful and responsive with…

Always helpful and responsive with comprehensive advice.

17 January 2026
ZAVA (France) logo

Reply from ZAVA (France)

Hello Sara,

Thank you for your review.

I am very pleased to learn our services are useful to you. We thank you for your trust.

Have a great day,

Flavien
Team ZAVA

Rated 5 out of 5 stars

une solution

Je cherchais une solution

23 December 2025
ZAVA (France) logo

Reply from ZAVA (France)

Bonjour Madalena,

Merci pour votre commentaire.

Je suis très heureux d'apprendre que nos services vous sont utiles. Nous vous remercions de votre confiance.

Belle journée,

Flavien
Equipe ZAVA

Rated 5 out of 5 stars

Great service

Professional, quick service

13 December 2025
ZAVA (France) logo

Reply from ZAVA (France)

Hello Liena,

Thank you for your review.

I am very pleased to learn our services are useful to you. We thank you for your trust.

Have a great day,

Flavien
Team ZAVA

Rated 5 out of 5 stars

I contacted Zava as I have just moved to France

I contacted Zava as I have just moved to France and could not register with a doctor. I needed a repeat prescription which Zava could do within 24 hours. They also wanted me to take a blood test which was also very easy to do.

16 December 2025
ZAVA (France) logo

Reply from ZAVA (France)

Hello Sally,

Thank you for your review.

I am very pleased to learn our services are useful to you. We thank you for your trust.

Have a great day,

Flavien
Team ZAVA

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