I contacted ZAVA because I had a few questions about using their services, as I’m not fluent in French and wanted to be sure I understood everything clearly. My call was answered by Flavien, who is bi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super service. 1st time used - really easy. Very efficient. No problem at pharmacy in France, prescription in French and didn't have to pay for medication. Covered by standard healthcare here. THA... See more
Company replied
Got the prescription within the hour whereas there was no emergency // reliable // the only is to find out the pharmacy that accepts the "web doctor"'s prescription 👍👍👍👍 Wish you could expand... See more
Company replied
What can I say about this doctor service. From Emma (Dr. Albe-ly and Roche) to all the doctors, everyone is very professional, and very responsive to all of my concerns. I would not hesitate in rec... See more
Company replied
Company details
About ZAVA (France)
Written by the company
Consultations médicales en ligne avec délivrance d'ordonnance si nécessaire, par nos médecins habilités.
Téléconsultations sans face-à face, sans rendez-vous, sur la base d'un questionnaire de santé et d'échanges écrits avec nos médecins. Retour du médecin en moins de 3h ouvrées si nécessaire.
Sujets de santé pour lesquels il est possible d'accéder à une téléconsultation sur ZAVA : Dysfonction érectile, Contraception, Cystite, Obésité, Dépistage et traitement ISTs, Problèmes de peau, Hirsutisme, Perte de cheveux, diagnostic sur photo etc.
ZAVA est un service d'Health Bridge Medical Ltd, société enregistrée en Irlande sous le N°648769.
Contact info
Health Bridge Medical Ltd (t/a ZAVA )- 2 Dublin Landings N Wall Quay, North Dock Dublin, D01 V4A3, Dublin, Ireland
- 01 87 15 33 32
- contact@zavamed.com
- zavamed.com/fr
4.8
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent.
21 May 2025
The online questionnaire was very…Thorough
The online questionnaire was very thorough and took into account individual circumstances and requirements.
17 April 2025
Simple et efficace....
12 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ZAVA (France)
Bonjour
Merci pour votre commentaire,
Je suis très heureuse d'apprendre que nos services vous sont utiles.
Nous vous remercions de votre confiance,
Belle journée,
Amélie
Equipe ZAVA
Reply from ZAVA (France)
Bonjour
Merci pour votre message,
Nous sommes ravis d'apprendre que vous ayez eu une bonne expérience avec notre service,
Si nous pouvons vous assister et obtenir 5 étoiles lors de votre prochaine demande n'hésitez pas à nous contacter via votre espace personnel, nous vous assisterons avec plaisir.
Belle journée,
Amélie
Equipe ZAVA
Reply from ZAVA (France)
Bonjour
Merci pour votre commentaire,
Je suis très heureuse d'apprendre que nos services vous sont utiles.
Nous vous remercions de votre confiance,
Belle journée,
Bien Cordialement,
Amélie
Equipe ZAVA
Quick and efficient
Quick and efficient. the treatment is working but will update if necessary.
13 December 2024
Reply from ZAVA (France)
Bonjour
Merci pour votre commentaire,
Je suis très heureuse d'apprendre que nos services vous sont utiles.
Nous vous remercions de votre confiance,
Belle journée,
Bien Cordialement,
Amélie
Equipe ZAVA
Reply from ZAVA (France)
Bonjour
Merci pour votre commentaire,
Je suis très heureuse d'apprendre que nos services vous sont utiles.
Nous vous remercions de votre confiance,
Belle journée,
Amélie
Equipe ZAVA
Reply from ZAVA (France)
Bonjour
Merci pour votre commentaire,
Je suis très heureuse d'apprendre que nos services vous sont utiles.
Nous vous remercions de votre confiance,
Belle journée,
Bien Cordialement,
Amélie
Equipe ZAVA
Reply from ZAVA (France)
Hi,
Thank you for taking the time to leave a review
I am so pleased to read that you were satisfied with our service.
Wishing you a merry Christmas,
Amélie
Team ZAVA
Professional
The whole process was very professional and in fact perfect. I am a physician (a researcher) and I appreciated the accuracy and pertinence of the questionnaire.
25 November 2024
Unprompted review
Reply from ZAVA (France)
Hello,
thank you for taking the time to write such a positive review,
We are so pleased to hear you were satisfied with our service.
We wish you a Merry Christmas,
Amélie
Team ZAVA
Got the prescription within the hour…
Got the prescription within the hour whereas there was no emergency // reliable // the only is to find out the pharmacy that accepts the "web doctor"'s prescription
👍👍👍👍
Wish you could expand to Spain 🙏🙏
Marc A
4 October 2024
Unprompted review
Reply from ZAVA (France)
Thank you for taking the time to leave a comment about your experience with us,
we are very pleased to hear you were satisfied with the service provided.
Wishing you a nice day,
Amélie
ZAVA team
Reply from ZAVA (France)
Merci !
Bonne journée,
Amélie
Equipe ZAVA
Ordonnace non accepté
The response time was fast. The ordonnance was not accepted because the doctor was not registered in France. So basically, I paid for nothing.
5 October 2024
Unprompted review
Reply from ZAVA (France)
Bonjour,
Nous sommes navrés d'apprendre que vous avez rencontré une difficulté en pharmacie.
Il est possible que votre pharmacien ne sache pas comment dispenser le traitement sur la base d’une ordonnance européenne.
Le fait que l’ordonnance soit établie par un médecin Européen peut-il être un motif de refus de délivrance ?
“Non, si l’ordonnance comporte les informations requises, le pharmacien doit l'exécuter, à condition que le médicament soit également disponible” c’est écrit noir sur blanc sur le site Your Europe, site de l’UE.
Nos médecins sont enregistrés à l'ordre des médecins Irlandais, en vertu de la directive européenne sur les soins transfrontaliers qui reconnaît valide une prescription établie par un médecin enregistré dans un autre état membre de l'U.E, cette ordonnance est reconnue en France.
Merci de nous contacter directement depuis la pharmacie afin que nous puissions vous assister.
Bien Cordialement,
Amélie
Equipe ZAVA
You have to pay 25 € and at the end…
You have to pay 25 € and at the end they cancel your petition. Its a scam, nothing else!!!
4 October 2024
Unprompted review
Reply from ZAVA (France)
Hello,
Thank you for your comment,
As an online doctor company we do follow strict prescribing regulation, if our doctor judge a medication not suitable to you the order is cancelled and the money is returned to your account. This is in your best interest.
We are sorry that you were eligible for the treatment,
Kind regards,
Amélie
Equipe ZAVA
traitement efficace merci
25 August 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.